InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

InMoment XI

JANUARY 19, 2024

Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Your business can use analytics to drive success and improve customer experiences. What is Prescriptive Analytics? What is the Primary Goal of Prescriptive Analytics?

Events 260

Events E Commerce Retail Insights 260

InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CSM Magazine

MAY 12, 2022

Today, with predictive, proactive capabilities , it doesn’t need to be. Predictive customer support means that support teams resolve issues before they occur and sometimes even before customers are aware of them. One way to achieve this is by using predictive customer analytics to stay ahead of their customers.

E Commerce 59

E Commerce E-support Customers Customer Satisfaction 59

Fox Metrics

MARCH 10, 2023

Predictive analytics is absolutely crucial for the restaurant industry. However, you might not be aware of how important predictive analytics is for marketing in the restaurant industry. There are numerous benefits to leveraging predictive analytics not just for operating the business, but for marketing purposes as well.

Marketing 52

Marketing Metrics Culture Consumers 52

Fox Metrics

FEBRUARY 7, 2023

Platforms like Fox Metrics offer comprehensive restaurant data and analytics , bringing a future for any venue. What Are The Restaurant Data and Analytics Predictions? But with restaurant data and analytics predictions , you can see what’s in store for your restaurant and the industry.

Loyalty Programs 52

Loyalty Programs Presentation Metrics Technology 52

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. Predictive Analytics AI’s predictive capabilities are a game-changer for CX. From personalized recommendations to predictive analytics, let’s look at a few AI customer experience examples: 1.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

Bob Hayes

MARCH 19, 2018

Predictive analytics and artificial intelligence capabilities provide a way to extract insights from that data to help you improve the customer experience and optimize customer loyalty. Artificial Intelligence and Predictive Analytics. There are generally three types of analytics: descriptive, predictive and prescriptive.

Loyalty 93

Loyalty 2018 Travel Insights 93

InMoment XI

JUNE 16, 2009

Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.

Loyalty 200

Loyalty Engagement 200

InMoment XI

JUNE 16, 2009

Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.

Loyalty 200

Loyalty Engagement 200

InMoment XI

JUNE 16, 2009

Gary Rhoads, Loyalty Expert and Co-Founder of Allegiance, offered the following "Five Easy Steps to Predictive Analytics: A Top Down Business Outcome Approach" during the online Engage eSummit. Read on to learn more about these five steps.

Loyalty 200

Loyalty Engagement 200

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The current inflection point comes as massive-scale predictive analytics becomes a reality, and the implications of this are both far and wide reaching. For marketers too, the promise of being able to predict consumer behavior is massive.

Customer Experience 77

Customer Experience B2C Healthcare Travel 77

Bob Hayes

MARCH 19, 2018

Predictive analytics and artificial intelligence capabilities provide a way to extract insights from that data to help you improve the customer experience and optimize customer loyalty. Artificial Intelligence and Predictive Analytics. There are generally three types of analytics: descriptive, predictive and prescriptive.

Loyalty 74

Loyalty 2018 Travel Insights 74

InMoment XI

FEBRUARY 8, 2024

Conversational Analytics Conversational analytics utilize advanced technologies to analyze spoken or written conversations. AI-Driven Text Analytics Text analytics are a powerful feature that automates the analysis of written communication including emails, chat transcripts, and social media interactions.

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Conversational analytics is also powerful as we are no longer limited to low numbers of survey responses, or hearing only from those customers that take the time to respond.

Customer Experience 493

Customer Experience Social Media Call Center Metrics 493

Beyond the Arc

JANUARY 2, 2021

If you want to begin using advanced analytics but don’t know where to start for predictive analytics ROI, here’s a quick guide to get you in the door. The post Capture predictive analytics ROI with 3 quick projects appeared first on Beyond the Arc. Here are three great starter projects using [.].

ROI 52

ROI Customer Retention Customer Experience Customers 52

Beyond the Arc

JANUARY 2, 2021

If you want to begin using advanced analytics but don’t know where to start for predictive analytics ROI, here’s a quick guide to get you in the door. The post Capture predictive analytics ROI with 3 quick projects appeared first on Beyond the Arc. Here are three great starter projects using [.].

ROI 52

ROI Customer Retention Customer Experience Customers 52

Keatext

APRIL 27, 2022

The post What is predictive analytics for customer experience? appeared first on Keatext.

Customer Experience 52

Customer Experience Customers 52

Oracle

MAY 24, 2019

In this episode of Unforgettable, Blake Morgan covers a powerful new tool that can be used across industries and departments: predictive analytics. Watch or read to learn how to more accurately predict the CX future! We can, for example, predict flight risk factors. Watch more: Prefer to read?

Customer Experience 55

Customer Experience Call Center Customers Insights 55

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. Predicting Satisfaction. Segmenting Customers.

Blog 67

Blog Social Media Travel Banking 67

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. How is Unstructured Data Used? Unstructured data, despite its inherent complexity, holds immense potential for various applications across industries.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

InMoment XI

OCTOBER 4, 2008

This month's article will focus on the five steps to predictive analytics. To tap into the power of analytics, companies should begin with leading indicators and business outcomes and end with the voice of the customer.

Engagement 200

Engagement Article Management Customers 200

InMoment XI

OCTOBER 4, 2008

This month's article will focus on the five steps to predictive analytics. To tap into the power of analytics, companies should begin with leading indicators and business outcomes and end with the voice of the customer.

Engagement 200

Engagement Article Management Customers 200

InMoment XI

OCTOBER 4, 2008

This month's article will focus on the five steps to predictive analytics. To tap into the power of analytics, companies should begin with leading indicators and business outcomes and end with the voice of the customer.

Engagement 200

Engagement Article Management Customers 200

Natalie Petouhof

AUGUST 25, 2015

Not Your Grandfather’s Predictive Analytics: Using the power of predictive analytics, Mintigo discovers your ideal customer profile, targets the prospects with the highest propensity to buy, and engages them with the right message through the right channels. And that’s where Mintigo comes in.

Marketing 75

Marketing Sales Engagement Insights 75

InMoment XI

DECEMBER 1, 2022

Our CEO John Lewis said it best: “InMoment’s unique combination of world-class technology and expert service enables clients to integrate growing and disparate customer signals and separate predictive understanding from the noise.”. Forrester Text Analytics Wave. What Is Experience Improvement (XI)? Forrester Customer Feedback Wave.

Return on Investment 493

Return on Investment Automotive ROI Reference 493

NetBase

JANUARY 22, 2019

Although it offers incredibly cool insight in its own right, predictive marketing analytics have changed the social listening game. It shifts the paradigm from one of understanding consumers today to one where you can pretty reasonably predict what they’ll be expecting from your product line tomorrow. With analytics you can.

Marketing 56

Marketing Exceptional Customer Service Social Media Events 56

SMG CX

OCTOBER 3, 2019

Customer experience management is about using CX data to impact what happens next—and there’s no better way to do that than using predictive analytics to operate in real time.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Customers 40

BlueOcean

NOVEMBER 13, 2023

And many businesses feel pressure to predict the where, when, and how of their customer interactions. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. And voice of the customer (VoC) analytics is one valuable piece of the CX puzzle.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

2018 256

2018 2014 Measurement Retail 256

Comm100

APRIL 10, 2024

Its main benefit is in allowing organizations to provide predictive support to their clients, catering to their needs 24/7 to address their concerns proactively. We will also consider how AI algorithms are used to process customer data patterns to predict their service requirements – dealing with issues before they even arise.

Customer Service 84

Customer Service Customers Social Media Customer Satisfaction 84

Topdown

MAY 26, 2016

In Three Ways to Use CCM Metrics, Analytics to Improve Customer Experience , one of the three methods I mentioned was predictive analytics:

Communication 59

Communication Metrics Customers Customer Experience 59

Storyminers

JANUARY 26, 2016

At the end of last year, I was invited to share my customer experience predictions for 2016 with MarketForce, a sponsor-funded European Union event production company. The post Retail 2016: Predictive Analytics As Value To Your Customers appeared first on Mike Wittenstein.

2016 40

2016 Retail Events Customers 40

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

TechSee

MAY 19, 2021

Predict the Future with Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Strengthen Customer Relationships with Emotion Analytics.

2021 159

2021 Technology Customer Service Competitive Advantage 159

Natalie Petouhof

JUNE 3, 2017

Tweet Monitoring and fine-tuning analytics are becoming essential to stay competitive in today’s marketplace. Case in point: Business intelligence analytics software sales will reach $18.3 billion and analytics will be mainstream, Gartner forecasts. billion and analytics will be mainstream, Gartner forecasts.

Marketing 40

Marketing Return on Investment ROI 2017 40

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62