Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. Listening to customer insight can help deliver these changes, and ensure they deliver ROI.

2008 73

2008 White Paper 2019 Automotive 73

Forrester's Customer Insights

AUGUST 16, 2021

I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines.

Insurance 41

Insurance Connections Innovation Technology 41

Qualtrics

NOVEMBER 12, 2020

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. Hear the full interview.

Financial 26

Financial Insights Customers Automotive 26

Thunderhead

JULY 9, 2018

In 1913, Henry Ford introduced the moving assembly line to a burgeoning automotive industry, revolutionizing global manufacturing forever. Incredibly, this single innovation compacted the vehicle assembly time from 12 hours to just 90 minutes , enabling labor costs (and crucially, vehicle price) to be radically reduced.

Automotive 63

Automotive Customer Experience 2020 Call Center 63

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

Currency Alliance

MAY 9, 2022

The next decade will see even more accelerated innovation around the API economy, and those companies that can adapt to constant change will outpace their competitors. . The last two are possibilities enabled by such a platform, which would be significantly more difficult with legacy technology. Standardization.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Forrester's Customer Insights

FEBRUARY 15, 2016

Last year almost ¼ of attendees came from industries other than telecom and technology, including 4% from finance, 3% from government and others from automotive, pharmaceutical, retail, education, and entertainment. Read more Categories: Innovation. I expect even more diversity this year. Internet of Things. smart city.

2016 30

2016 Automotive 2013 2014 30

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Independent of market positioning, unique customer insight will become the primary competitive advantage. With growth, comes competition.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Forrester's Customer Insights

AUGUST 16, 2021

Hard to believe we’re almost three quarters through 2022. Now seems as good a time as any to draw your attention to one of last year’s predictions on insurance. I really like our prediction that connected devices will drive a 50% increase in the usage based insurance market. Not because the odds of it […].

Insurance 27

Insurance 2022 Connections Marketing 27

Forrester's Customer Insights

AUGUST 9, 2022

billion in funding to support US domestic technology innovation, primarily aimed at the semiconductor industry. President Biden just signed CHIPS for America Act into law, as part of a larger $280B CHIPS and Science Act appropriation. This “CHIPS Act” allocates $54.2

Innovation 49

Innovation Technology Automotive Government 49

Forrester's Customer Insights

JUNE 5, 2019

Graphene will (eventually) affect all of us whether we know it or not. I’ll explain later, but first, let’s take a step back and level set. What is Graphene? Simply put, it is one single atomic layer of carbon, produced by various methods of separating layers of material from graphite. It only existed in the […].

Automotive 53

Automotive Innovation Technology Customers 53