Forrester's Customer Insights

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 49

Automotive 2021 Events Management 49

SurveySparrow

FEBRUARY 18, 2024

New Technology: Some businesses look for tools with new tech like AI or predictive analytics to understand feedback better. Nicereply : For Advanced CX Metrics Source: nicereply.com Nicereply was founded in 2012 as a customer experience platform. It lets you have a holistic approach to gathering customer insights.

2024 52

2024 Multi-Channel E Commerce Tourism 52

CSM Magazine

SEPTEMBER 24, 2019

Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. First, they need to embrace processes, technology and knowledge to help them deliver the service that customers expect.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

Lumoa

DECEMBER 19, 2023

Here are some case studies to show how AI is making this happen: Bank of America employs AI-driven sentiment analysis to capture VoC and identify customer pain point s. This award-winning AI technology, launched in 2018, has assisted almost 32 million clients with daily financial tasks.

Social Media 83

Social Media Feedback Banking Automotive 83

BirdEye

NOVEMBER 8, 2023

Forrester Forrester is a research and advisory firm that provides reports, analyses, and evaluations of technology and market trends. Its reports influence business decisions and customer behaviors. For companies seeking strategic insights and industry analysis, being listed or cited positively by Forrester can boost their reputation.

Travel 57

Travel Hotels Social Media Healthcare 57

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What’s more, nowadays more than 65% of companies compete solely on the basis of how well they manage customer experience itself. How can you measure customer satisfaction?

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Think Customers

NOVEMBER 4, 2019

Power and LMC Automotive. percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.”

Automotive 40

Automotive Chief Customer Officer Transportation 2001 40

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. Listening to customer insight can help deliver these changes, and ensure they deliver ROI.

2008 73

2008 White Paper 2019 Automotive 73

Thunderhead

JULY 9, 2018

In 1913, Henry Ford introduced the moving assembly line to a burgeoning automotive industry, revolutionizing global manufacturing forever. Over a century later, it’s peculiar that our data and marketing technologies aren’t more harmonious or impactful. Understand the insight – and Act on it. (4 Minute Read).

Automotive 63

Automotive Customer Experience 2020 Call Center 63

Qualtrics

NOVEMBER 12, 2020

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. Hear the full interview.

Financial 26

Financial Insights Customers Automotive 26

SmartKarrot

AUGUST 12, 2021

Also, AI-infused procedures will make customer experience interaction smoother and streamlined. AI-enabled analytics for vital customer insights. You can offer an optimal CX when you remember your customers and treat them with dedication, respect, and attention throughout their journey.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

Forrester's Customer Insights

AUGUST 16, 2021

I speak often with clients about the role of technology in insurance. But evolving consumer preferences and increasing competition from digital-first startups require forward-thinking insurers to harness emerging technology and invest in CI […]. Connected insurance (CI) is nascent across most insurance lines.

Insurance 42

Insurance Connections Innovation Technology 42

Currency Alliance

MAY 9, 2022

We explain how the technology differs from legacy solutions, and how an API-first approach solves the specific business challenges and enables the marketing goals that it was built to achieve. . The last two are possibilities enabled by such a platform, which would be significantly more difficult with legacy technology.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Forrester's Customer Insights

FEBRUARY 15, 2016

Last year almost ¼ of attendees came from industries other than telecom and technology, including 4% from finance, 3% from government and others from automotive, pharmaceutical, retail, education, and entertainment. Insights. But representation from other industries is growing. I expect even more diversity this year.

2016 30

2016 Automotive 2013 2014 30

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Independent of market positioning, unique customer insight will become the primary competitive advantage. With growth, comes competition.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Forrester's Customer Insights

AUGUST 16, 2021

Hard to believe we’re almost three quarters through 2022. Now seems as good a time as any to draw your attention to one of last year’s predictions on insurance. I really like our prediction that connected devices will drive a 50% increase in the usage based insurance market. Not because the odds of it […].

Insurance 28

Insurance 2022 Connections Marketing 28

Forrester's Customer Insights

AUGUST 9, 2022

billion in funding to support US domestic technology innovation, primarily aimed at the semiconductor industry. President Biden just signed CHIPS for America Act into law, as part of a larger $280B CHIPS and Science Act appropriation. This “CHIPS Act” allocates $54.2

Innovation 49

Innovation Technology Automotive Government 49

Forrester's Customer Insights

JUNE 5, 2019

Graphene will (eventually) affect all of us whether we know it or not. I’ll explain later, but first, let’s take a step back and level set. What is Graphene? Simply put, it is one single atomic layer of carbon, produced by various methods of separating layers of material from graphite. It only existed in the […].

Automotive 53

Automotive Innovation Technology Customers 53