Oracle

FEBRUARY 6, 2019

Product drops are an event designed to encourage the competitive shopping mindset. From burger joints to boutiques, savvy retailers are focused on pampering their customers and not simply meeting — but exceeding — their expectations. Too much same-old, same-old makes retail seem stale. Creating a trendsetting atmosphere.

Retail 64

Retail 2019 Culture Entertainment 64

Feedbackly

AUGUST 29, 2018

This means that now more than ever it is important to carve out your own space in the market and really work hard to define your competitive advantage. Amazon’s economies of scale, product selection, and supply chain efficiency are 3 of its competitive advantages that most other ecommerce stores cannot compete with.

Customer Journey Mapping 76

Customer Journey Mapping Competitive Advantage Customer Journey Fashion 76

Totango

JANUARY 8, 2019

And if you’re operating in the highly competitive subscription-based B2B industry, it’s an especially important number. So, one way to become more competitive is to get your churn rate down below this figure. When you’re selling subscription services, how do you measure customer success? First are subscription churn rates.

2018 54

2018 Social Media Customer Success Customer Relationship Management 54

LiveChat

FEBRUARY 1, 2019

Don’t you want to beat the score and get as close as you can to 100% customer satisfaction? In 2018, it was 82.26% , in 2017 it was 83.54%. It means your competition is bigger now, and you need to find all the customer touchpoints and think which of them you can improve. And next year’s scores will prove it. It gave us 47.4

2019 57

2019 Customer Service 2017 Customer Satisfaction 57

NetBase

JANUARY 22, 2019

Next Level Competitive Intelligence. What if you could predict your competition’s next move and either learn from their plodding mistakes or beat them to the punch? Although it offers incredibly cool insight in its own right, predictive marketing analytics have changed the social listening game. Oh, The Possibilities.

Marketing 56

Marketing Exceptional Customer Service Social Media Events 56

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Let’s find out what the field professionals actually experience. So, what should we expect in the nearest future?

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Magellan Solutions

JULY 11, 2022

In fact, last 2018, the number of contract workers of Google outweighed its direct employees. Further helping you to scale your operations and to prepare you for what lies ahead, may it be financial crises or economic downfall. . What is a Recession? A nation is in recess when the economy is experiencing: . Rising levels of unemployment .

2008 40

2008 Financial 2007 2009 40

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. People are more likely to leave their spouse than their bank[ii], so it might seem that banks have no case to answer. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

LiveChat

FEBRUARY 19, 2019

Gone are the days when there were doubts if SMS marketing was even legal. Marketing boards all over the world choose to make SMS marketing legal. Well, let’s face it – for the express purpose of increasing customers’ loyalty. So, in case you are not using SMS marketing legally or do not use it at all, here is the post for you.

Marketing 38

Marketing Social Media Document Communication 38

SurveySparrow

APRIL 5, 2021

If your customers aren’t satisfied, then nothing else matters. . If you’ve been running your business for quite a few years, you probably know the importance of satisfying customers. In that case, let’s ask you a simple question, Is your customer service team doing the best job they can? . If your honest and unbiased assessment says “yes, they are!”

Customer Satisfaction 52

Customer Satisfaction Customer Service Customer Service Representative Net Promoter Score 52

NetBase

DECEMBER 11, 2018

Customer feedback is the life’s blood of ongoing competitive analysis. How do you use customer feedback to go even further with your competitive analysis? As you celebrate beating competitors, it’s important to know why you’re coming out ahead. We certainly do – especially those who’ve become ours.

Social Media 56

Social Media Innovation Brands Feedback 56

Amity

DECEMBER 12, 2017

“In the age where product-led businesses are beating their competition, product adoption reigns king. The day-to-day life of Customer Success professionals can get pretty hectic. It can be challenging to set time aside specifically for continued learning and to keep up with new trends. Just click on the tapes to start listening!

Customer Success 67

Customer Success 2017 Net Promoter Score Webinar 67

Grade.us

SEPTEMBER 10, 2019

Updated: 9/10/19 with plenty of new examples and templates. You'll find a spreadsheet template for tracking your client’s business info, citations and review site listings at the end of this post. Available as an Excel or Google Docs template. Skip to the Free Download ». You'll find a bunch of junk mixed in with important misplaced items.

Management 24

Management Marketing Social Media Document 24

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge.

2022 52

2022 Roadmap Customer Relationships Brands 52

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Sports Advertising 52

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The website is being widely shared by Airbnb employees across social media.

2020 52

2020 Brands Transportation Advertising 52

Grade.us

JULY 9, 2020

The competition is simply too high. According to one speaker at the 2018 conference at Google HQ, 46% of searches have local intent. Reading Time: 10 minutes. If you’re a business owner, you will undoubtedly understand the importance of customer reviews. It’s no exaggeration to say that reviews can make or break a business.

Social Media 29

Social Media Customers 2018 Multi-Channel 29

Retently

MARCH 18, 2019

According to the data we gathered from IndexNPS and other sources, these are the scores of the mentioned companies: Netflix’s NPS is 68, well above their competition; Starbucks’ NPS is a decent 77; Amazon’s NPS is a pretty high one at 62; Airbnb’s NPS is quite strong at 74; Tesla’s NPS is an astounding 96. Market Leaders’ NPS Scores.

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. In terms of ads, only around three brands have told Smith they won’t advertise in September.

2020 52

2020 Brands 2008 Multi-Channel 52

Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Consumers will always want better prices, selection, and convenience. With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. .

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

C Space

OCTOBER 26, 2018

Think asymmetrical bowls, worn and weathered buildings, beat-up Converses with loosely hanging soles. Beauty in Imperfection. Marketing (and advertising) has a perfection problem. Brands are too afraid to show their vulnerabilities, but the ones that are (like Nike) are seeing their risks pay off. Amadeus Redha. That kind of thing.

2028 66

2028 Advertising 2018 Retail 66

Grade.us

JUNE 25, 2018

Ayesha Curry’s restaurant is coming to Houston, and #Rockets fans have already piled up the 1-Star reviews before it even opened #Warriors #NBA pic.twitter.com/3BqL84zlJy — Tomer Azarly (@TomerAzarly) June 19, 2018. It's the question your customers want an answer to. Fake reviews are the problem. Customers trust customers. In Houston.

Marketing 35

Marketing 2018 Management Culture 35