2020 Research

NOVEMBER 27, 2023

There’s something about sitting six feet from your consumer and seeing how they unbox your product or how they talk about your service. Rooms fill up more than they are today because I think we’re missing that empathetic aspect you get from sitting so close to your customers. I’d love to see those back.

Webinar 59

Webinar 2024 Definition Healthcare 59

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Upstream Works

MARCH 3, 2023

As a result, it is difficult to gauge the success of a chatbot in interacting with and meeting the needs of customers. IVRs were generic systems that ran customized business applications – applications that were designed to meet a specific self-service need for that business.

Fashion 78

Fashion Customer Satisfaction Metrics Interaction 78

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. But how do we use this type of technology to enhance the customer experience?

Social Media 52

Social Media 2023 Consumers Demo 52

Optimove

MAY 16, 2023

From gaining a 360-degree view of your audience to creating targeted campaigns and hyper-personalized content, your CDP is your secret weapon for driving engagement, boosting conversions, and building long-term customer loyalty. But where the marriage of GenAI and your CDP comes into its own is the ability to identify customer trends.

Marketing 52

Marketing Loyalty Programs Social Media Customer Satisfaction 52

Lithium

MARCH 7, 2023

As always, if you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today

2023 52

2023 Omnichannel Webinar Social Media 52

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you!

Customer Success 98

Customer Success Blog Customers Feedback 98

Lithium

OCTOBER 3, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2023 52

2023 Webinar B2C Social Media 52

Lithium

JULY 5, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2023 52

2023 Webinar Events Definition 52

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you!

Customer Success 75

Customer Success Blog Customers Feedback 75

SurveySparrow

DECEMBER 8, 2023

Some businesses are just pros at effortlessly attracting customers. A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation. Read More: What is Customer Relationship Management? They stand out in the crowd.

Social Media 52

Social Media Webinar Customer Centricity Events 52

ShepHyken

JANUARY 30, 2023

Each week, I read many customer service and customer experience articles from various resources. ChatGPT: 6 Ways It Will Transform Customer Experience by Paul Pember (CX score) The promise of how AI will revolutionise the world has often lacked practical application on how it will impact our day to day lives.

2023 23

2023 Article Customer Service Banking 23

SurveySparrow

JANUARY 31, 2024

Since Fred Reichheld, the founder of Bain and Company , created the NPS, it has been the benchmark for measuring customer satisfaction. Well, businesses are evolving, as should the methods used to understand customer sentiment. This blog will look into five NPS alternatives and why you should use them.

Net Promoter Score 52

Net Promoter Score NPS Effort Score Metrics 52

SmartKarrot

MAY 2, 2023

“Your most unhappy customers are your greatest source of learning.” ” – Bill Gates These words, spoken by the great world leader highlight the importance of understanding customer sentiment, even when the sentiment is negative. And in such situations, you need a little help understanding exactly what they mean.

Social Media 10

Social Media Net Promoter Score Customer Satisfaction 2025 10

SmartKarrot

MAY 19, 2023

It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses.

Document 10

Document Communication Innovation Customer Satisfaction 10

SmartKarrot

MAY 19, 2023

It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses.

Document 10

Document Communication Innovation Customer Satisfaction 10

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

ShepHyken

JUNE 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Support Is an Investment, Not an Expense by Dave Seaton (CMSWire) Traditionally, software companies view support as a necessary expense — a cost center they must bear to correct mistakes.

Article 14

Article Customer Service 2023 Retail 14

Beyond Philosophy

SEPTEMBER 14, 2023

Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. This section is where ChatGPT, Bard, and others are hanging out.

Presentation 88

Presentation Customer Journey Measurement Definition 88

Ascribe

JULY 26, 2023

And the information in these open ends is extremely valuable because these comments are your customers and prospects telling you what is most important to them. Load a dataset of any size and in one click charts and tables reveal insights that uncover a comprehensive understanding of customers’ comments. Save Time and Labor.

Social Media 40

Social Media Insights Customer Satisfaction Innovation 40

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. What are conversational AI and ChatGPT?

Financial 10

Financial Banking Technology Communication 10

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. What are conversational AI and ChatGPT?

Financial 10

Financial Banking Technology Communication 10

Thematic

MAY 10, 2023

Samsung has banned the use of ChatGPT after a major data leak. In this article, we’ll focus on security because this is the more common concern of our customers: analysts and researchers who work with customer feedback. ChatGPT - An interface that OpenAI released that lets anyone ‘chat’ with GPT.

Feedback 62

Feedback Social Media Call Center Reference 62

BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. AI can help businesses engage customers, automate operations, and improve employee efficiency. Google takes data privacy, security and responsible AI very seriously in its products.

Document 109

Document Brands Technology Consumers 109

BirdEye

OCTOBER 26, 2023

They are a powerful tool for businesses to gain credibility, build trust, and promote their products and services. A good review creates a sense of urgency, driving customers to purchase so they don’t feel they might miss the opportunity. I love it as a customer. Online reviews are a goldmine of insights.

Brands 113

Brands Multi-Channel Consulting Demo 113

Beyond Philosophy

JULY 20, 2023

Understanding which customers you interact with helps your firm provide a differentiated experience that matters to those customers. Lego recognized that there was a different segment of its customers. These customers wanted to display their beautiful creations after painstakingly pouring over the instructions provided.

Marketing 108

Marketing Innovation Brands Customer Centricity 108

BirdEye

OCTOBER 24, 2023

This blog recaps the discussion, “Harnessing Automation for Effective Reputation Management,” held at Birdeye View 2023. We viewed the marketing agency as a natural extension to the existing portfolio of services that we provide to practices. We offer SEO services to optimize websites for search results, marketing content.

Healthcare 57

Healthcare Hospitality Consulting Retail 57

Beyond Philosophy

JULY 27, 2023

As we know, ChatGPT can write compelling works that are reasonably accurate. For example, a bad experience that leaves the customer frustrated could be the genuine manifestation of an operations-minded company that doesn’t put the customer at the center of everything they do. It should both feel and BE authentic.

Insurance 78

Insurance Customer Centricity Definition Article 78

West Monroe

MARCH 7, 2023

ChatGPT and other generative artificial intelligence applications have entered the chat – and are poised to affect nearly every facet of your business. They can generate marketing and sales content and plans, new training procedures, social media posts, and blogs.

Government 52

Government Document Social Media Call Center 52

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Customer Satisfaction Interaction Call Center 84

Thematic

NOVEMBER 23, 2023

I was curious what other parents said, but I also wanted to test ChatGPT on this feedback. In this blog post, I’ll share my approach and the prompts used for the analysis. Why I decided to use ChatGPT for analyzing parent feedback The dataset had 100 responses to 35 survey questions, 10 of which were open-ended.

Feedback 62

Feedback Customers Insights ROI 62

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

Feedback 109

Feedback Customer Journey Call Center Customers 109

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

2023 52

2023 Net Promoter Score 2012 2024 52

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. Examples of content creation tools include BirdAI’s social media post generator, Google Trends, Canva, Trello, WordPress, and ChatGPT. Businesses must understand the world of content creation to compete and outshine their peers.

2024 57

2024 Social Media Multi-Channel E-support 57