Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Provide Quality Service First.

Blog 147

Blog Customer Service Poor Customer Service Consumers 147

SurveySparrow

MAY 3, 2024

And when integrated with survey tools, it can offer a comprehensive view of customer interactions. But you already know this…one of the reasons you are here reading this blog. We collated a list of the seven best Salesforce survey tools, their pricing, etc., to help you find the right one. Let’s get started.

2024 52

2024 Demo Events Feedback 52

ShepHyken

SEPTEMBER 13, 2019

Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. . You could be answering a prospect who has questions about a product, or a customer requiring technical support. When delivering technical support, be sure to have tested the solution you’re recommending.

Blog 109

Blog Customer Experience Article Document 109

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer support platforms. Learning management system (LMS) tools: Lessonly.

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

ShepHyken

JUNE 7, 2019

There’s a reason 74% of consumers are very likely to choose another business after having a poor phone experience. An overwhelming majority (75%) of consumers now expect businesses to offer support within five minutes of an inquiry —24 hours per day, seven days per week, 52 weeks per year. Consumers want to connect with your business.

Connections 118

Connections Blog Customer Centricity Consumers 118

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. You need to integrate an effective customer support system, like a live chat software, to know your customers better.

Blog 102

Blog Customer Satisfaction Sales Article 102

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . Simply put, B2B support is significantly different than B2C support. A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. This week we feature an article by Robert C.

B2B 107

B2B Blog B2C Sales 107

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. It’s also about finding a tool that meshes with your business’s heartbeat – your KPIs, budget, and data processing goals. This feature automatically detects and analyzes these languages, making global customer support and feedback analysis a breeze.

Social Media 157

Social Media Feedback User Experience Insights 157

ShepHyken

NOVEMBER 30, 2018

Are the tools easy to use? By establishing metrics for factors like “time spent in the knowledge base,” “screens to resolution,” or “questions to authentication,” you will learn what agents experience when supporting customers. This knowledge will, in turn, allow you to optimize backend tools and technologies. It Had Better Be!

Blog 95

Blog Omnichannel Average Handle Time Contact Center 95

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool? How to Choose the Right NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. This article is for marketers using AI marketing tools to gain a competitive advantage. It covers various AI marketing tools that are important for marketing success.

Marketing 98

Marketing Social Media Advertising ROI 98

ShepHyken

JUNE 8, 2018

Meet Mor and Yoni, two of the Lightricks support team all-stars. After just one bad customer support experience, trust in a brand is gone forever. That’s Mor, who heads the Lightricks Support Team. Today’s customer support landscape is more than just email. See social media as proactive support. Embrace the new.

Blog 75

Blog Social Media 2018 2017 75

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. All of these customer preference insights can help you make meaningful tweaks.

Insurance 110

Insurance Customer Experience Social Media Omnichannel 110

Wootric

DECEMBER 21, 2018

If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. These three questions will start the right conversations to choose the perfect NPS software for your company. Is it time for you to hire one?

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Having a full account of historical information and tools to help you get insight from it lets you tune your operations to provide intimate customer experiences.

Blog 90

Blog Customer Service Contact Center Customers 90

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Adding a chatbot to customer support helps brands handle large volumes of inquiries and gives agents more time to focus on more complex issues. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 53

Social Media Blog ROI Brands 53

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Boosts customer loyalty Happy customers become attached to the brand and may constantly choose your business over competitors. Email support Email is a helpful customer service tool.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

SurveySparrow

APRIL 28, 2024

Because their voices hold the key to improving teaching techniques and providing a more enjoyable learning experience for everybody This blog will introduce you to the top 5 student feedback tools available. I shall simplify each tool so you can find the perfect fit for your classroom. Let’s go!

Feedback 52

Feedback Demo Engagement User Experience 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

2023 52

2023 NPS Feedback Metrics 52

CSM Magazine

AUGUST 11, 2023

Customer support teams are the backbone of many organizations. This is why in this article, we go over ways to elevate your support team using essay writing services. This is why it’s a good idea to use essay writing services to provide informative articles and blog posts that answer frequently asked questions.

Social Media 52

Social Media Article Advertising Blog 52

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B 2023 Feedback NPS 52

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Events 82

Events Healthcare 2022 Insights 82

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. What is an Employee Feedback Tool?

2024 52

2024 Feedback Culture Demo 52

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

Beyond Philosophy

FEBRUARY 15, 2024

Science supports the critical nature of specificity regarding emotions. As part of this exercise, choosing an emotion that drives value for your customers is essential. You should also measure the effects of the emotions you choose. You can move forward with practicalities after choosing an emotion that drives value.

Connections 89

Connections Loyalty Brands 2005 89

Kayako

MAY 13, 2022

A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. Customers want to be able to quickly check the status of their support ticket and don’t want to start from scratch with each new inquiry or agent. Blog posts. Choosing a Self-Service Portal Provider.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

2024 52

2024 Marketing Demo NPS 52

Method:CRM

MARCH 13, 2023

It includes things like customer service, the quality of the product or service sold, customer support, customer convenience, and more. These customers might choose to: Cancel future business with you. Choose one of your competitors instead. Support ticket tracking. Leave negative reviews online. Request a refund.

Customer Experience 90

Customer Experience E-support Customers Document 90

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

OCTOBER 9, 2023

But every tool has its limitations. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. It’s not always guaranteed that a tool will grow with your business. That’s why, users have started seeking alternatives. Let’s get started.

2023 52

2023 Multi-Channel Demo Feedback 52