Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity
InMoment XI
MARCH 20, 2024
In the midst of a financial industry crisis, Metro Bank emerged in 2010 with a bold vision—to create fans, not just customers. In this blog we break down the key components which remain the driving force behind their banking revolution! Their contact centre and store surveys have also tripled response rates!
Let's personalize your content