BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. What to look for in SMS text message software User-friendly interface Choose an SMS text messaging software that is easy to use and navigate.

Insights 95

Insights Net Promoter Score Events Feedback 95

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. It is a software solution that lets you collect and manage user feedback. The goal of the feedback software is to help you make data-driven decisions to improve your offerings and business.

2023 98

2023 Feedback Net Promoter Score Social Media 98

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) How to Choose the Right NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Social media approval workflows FAQs What is the social media approval process?

Social Media 109

Social Media Multi-Channel Demo Feedback 109

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. Here are 4 technology solutions to help you manage your customer service more effectively: CRM Software. Shep Hyken.

Blog 93

Blog Technology Customer Service Management 93

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Google has introduced attractions, ticket booking, blogs and links to experiences, and Google flights to help customers find easy ways to travel.

Travel 110

Travel Marketing Social Media Hotels 110

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. For automating repetitive writing (such as typing standard responses to FAQs) text expansion is one of the most effective solutions.

Customer Service 65

Customer Service Customer Service Representative Article Omnichannel 65

Comm100

DECEMBER 8, 2020

Free Live Chat Software for Unlimited Agents. On the contrary, chatbots are known for boosting customer satisfaction levels because they help build relationships on a more personal level, at least in comparison to the FAQ section. To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

BirdEye

JUNE 21, 2023

Creating a successful customer referral program in 11 steps Successful customer referral program examples FAQs about customer referral programs Maximize your customer referral program with the right software What is a referral program? The business leverages software to track referrals made by customers through the link or code.

Reference 93

Reference Social Media Travel Customer Retention 93

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Software-as-a-Service, commonly referred to as SaaS, continues to grow in both size and scale. Then customers pay, typically a monthly or annual licensing fee, to use the software for their data and receive the customer support and software updates necessary. SaaS is a great business model. Company What can we help you with?

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

Comm100

AUGUST 8, 2022

Chatbots are software that can hold online conversations through a chat interface. Chatbot software is often embedded within live chat software and programmed to have conversations with visitors without human involvement. The most basic chatbot software is often known as a keyword chatbot. What is a chatbot? Learn more.

Customer Service 77

Customer Service Social Media Books Return on Investment 77

BirdEye

NOVEMBER 14, 2023

Merchant Maverick Merchant Maverick is a comparison site that reviews small business software and services. Creating a basic TaxBuzz profile is free, but if you’d like enhanced features like detailed search traffic, AI tools, and blogging and publishing tools, you can opt for a paid plan.

Financial 59

Financial Banking Social Media E Commerce 59

BirdEye

JANUARY 5, 2023

In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important. Customer relationship management (CRM) software is used to store customer information and manage customer interactions. FAQs of an online reputation manager.

Management 98

Management Multi-Channel Social Media Interaction 98

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) 5) No No Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, and FAQs/Forum Birdeye Contact them for details 4.7 (5)

2023 52

2023 NPS Feedback Metrics 52

Comm100

MARCH 21, 2023

Live chat software has become increasingly popular within customer service, and for good reason. To learn more about the benefits of live chat, read A Comprehensive Guide to Live Chat Software. Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. Businesses can achieve a granular understanding of their social media metrics by employing a comprehensive suite of monitoring tools and software.

Social Media 59

Social Media Multi-Channel Insights Brands 59

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Thus, referral software makes the entire process easy and mutually beneficial.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

BirdEye

MARCH 10, 2022

Aside from keeping up with customer expectations, website chat software is great for your business because: Website chat is convenient.Customers don’t need to navigate through your entire website to find an “FAQ” or a “Contact Us” section. Benefits of chatbot: Easily answer FAQs. Chapter 1 Getting started with website chat.

Reference 95

Reference Customer Service Customer Service Representative Customer Experience 95

BirdEye

SEPTEMBER 11, 2023

In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. FAQs on AI for reputation management Streamline your reputation with BirdAI What is AI for reputation management? Table of contents What is AI for reputation management?

Management 59

Management Brand Values Demo Social Media 59

SurveySensum

OCTOBER 12, 2022

Expensive: Compared to other form-builder software, Jotform is costly. Guides, email, FAQs, ebooks. Chatbot, email, FAQ, help articles. FAQ, live chat, blogs. Self-help blogs, community forums, 24×7 online support for the paid plan . Guides, email, FAQs, ebooks. But fret not! Commitment.

2022 52

2022 Webinar Feedback Blog 52

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. FAQs about insurance review sites: What criteria determine the reliability of an insurance review site?

Insurance 111

Insurance 2023 Financial Feedback 111

BirdEye

MAY 22, 2023

In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. A great appointment scheduling software will also streamline your schedule so you can focus on the core aspects of your business. Who uses scheduling apps?

Books 98

Books Social Media Insurance Healthcare 98

BirdEye

MAY 30, 2023

Competitive benchmarking versus competitive analysis Best practices for competitive benchmarking Competitive benchmarking benefits Best competitive benchmarking metrics FAQs about competitive benchmarking What is competitive benchmarking? Benchmarking software can perform your data analysis for you.

Social Media 98

Social Media Metrics Advertising Measurement 98

BirdEye

SEPTEMBER 1, 2023

This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform. Create highlights for FAQs, events, products, locations, and more. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 59

Social Media Telecommunications Events Demo 59

Method:CRM

MARCH 20, 2023

how-tos, guides, and FAQs). Informational resources like how-tos, guides, and FAQs. Relevant blog content. Through resources like blogs, community forums, and guides, a customer web portal should give users the materials to solve their own problems. Secure online access to data and documents. Customer feedback surveys.

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

how-tos, guides, and FAQs). Informational resources like how-tos, guides, and FAQs. Relevant blog content. Through resources like blogs, community forums, and guides, a customer web portal should give users the materials to solve their own problems. Secure online access to data and documents. Customer feedback surveys.

Document 52

Document Poor Customer Service Customers Management 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. However, modern mortgage CRM chatbots have advanced beyond static FAQs.

Document 52

Document Return on Investment Social Media Customer Relationship Management 52

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. For instance, if a customer hasn’t logged into your software in while, you could send an automated email encouraging them to log in by recommending a new feature or insight.

Webinar 95

Webinar Customer Journey Communication Customers 95

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Look for juicy tidbits in their company news, press releases, and blog posts to unlock actionable insights. FAQs about competitive intelligence What is an example of competitive intelligence?

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

BirdEye

JUNE 15, 2023

In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas. FAQs about a refer-a-friend program Refer-a-friend: Cost-effective way to grow your business How do you start a refer-a-friend program?

Reference 98

Reference Sales Social Media Brands 98

BirdEye

APRIL 20, 2023

In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. These features provide you with an opportunity to get more email signups for your blog or newsletter, which will help you promote your products and services and build trust.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

SurveySparrow

FEBRUARY 22, 2024

Now, the next hurdle is finding the apt tool or software to help with retention. Let’s start by understanding the key features a customer retention software must have. Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Which should you take?

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., This resource should be well-organized and searchable, with articles, guides, and FAQs that cover a wide range of topics. Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend.

Government 75

Government Communication Social Media 2022 75

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. For instance, if a customer hasn’t logged into your software in while, you could send an automated email encouraging them to log in by recommending a new feature or insight.

Webinar 77

Webinar Customer Journey Communication Customers 77

Gainsight

JULY 31, 2023

In this blog post, we’ll take you on a VIP tour through the Sonos Community with Ditte Solsø Korsgård, Community Manager at Sonos in a special webinar hosted by Remco de Vries, VP of Global Demand Generation at Gainsight, to uncover how the Digital Hub has become a cornerstone of Sonos’ community and Customer Success strategy.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

BirdEye

DECEMBER 25, 2023

In this blog, we dive into a topic that might seem niche but is incredibly important for any brand on Facebook. FAQs on how to claim an unofficial Facebook Page Use Birdeye Social to streamline your Facebook Page management What are unofficial pages on Facebook? That’s what we call an unofficial Facebook page.

Social Media 59

Social Media 2023 Document Demo 59