Eptica

JULY 14, 2023

Published on: July 14, 2023 Author: Steve Nattress Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service? Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.

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2023 Financial Blog Interaction 105

BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center.

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Contact Center Customer Experience Average Handle Time Customer Care 156

SaleMove

NOVEMBER 3, 2023

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology. The post Interactions with Generative AI: Q&A with Jay Choi on Gen AI appeared first on Glia Blog | Digital Customer Service Explained.

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Interaction Blog Technology Customer Service 93

SaleMove

DECEMBER 22, 2023

See 3 top trends for financial institutions in 2024 including delivering value with technology, generative AI, and the value of a unified interaction platform. The post Delivering Value and Efficiency Through Interactions appeared first on Glia Blog | Digital Customer Service Explained.

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Interaction 2024 Financial Blog 106

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

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Marketing Social Media Advertising ROI 98

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. By embracing these strategies, your business can maximize the benefits of AI and thrive in the rapidly evolving CX landscape. Nexcom A/S and COPC Inc.

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Customer Experience Customer Journey Insights Technology 114

ShepHyken

JUNE 28, 2019

This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. Technology replacing humans.

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Contact Center Blog 2025 Banking 110

Comm100

SEPTEMBER 19, 2022

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers. They also help to generate leads and boost conversions.

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Blog Social Media Customer Satisfaction Customer Relationship Management 61

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool with the potential to revolutionize customer service, automating responses, personalizing experiences, and enhancing operational efficiency. Providing feedback to the LLM?

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Document Interaction Presentation Customer Centricity 109

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

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Reference Technology Customer Satisfaction Presentation 52

ShepHyken

APRIL 5, 2019

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. Chatbots are more than just automated FAQ answer generators. From Customer Service to Customer Experience.

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Blog Customer Experience Contact Center Customer Journey 114

SaleMove

FEBRUARY 23, 2024

Community banks and credit unions need to navigate the challenges of Generative AI to stay competitive. The post Generative AI Will Transform How Financial Institutions Interact with Customers appeared first on Glia Blog | Digital Customer Service Explained. Here’s how.

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Financial Interaction Banking Blog 66

Interactions

MARCH 28, 2024

Dive in as this blog addresses the complexities of achieving excellence in CX within organizations, focusing on the dichotomy between pursuing quick wins versus investing in transformative, long-term innovations. 94% of consumers say they expect better customer service than they currently receive. Yet, many aren’t delivering.

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Contact Center Innovation Consumers Interaction 62

TechSee

JUNE 10, 2021

It’s no secret that truck rolls are a necessary evil for the service industry. Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. This blog challenges that status quo. Yes, they cost a lot. Open your eyes to Visual Assistance .

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Innovation 2025 Transportation Consumers 207

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . What is a call-out line? Keep reading here to learn why.

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Contact Center 2021 Blog Call Center 52

BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more.

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Document Brands Technology Consumers 111

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

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Customer Service Technology Interaction Customers 74

Eptica

SEPTEMBER 12, 2022

Date: Monday, September 12, 2022 Author: Pauline Ashenden - Demand Generation Manager The 6 benefits of chatbots for housing associations. Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Automating and digitising CX in financial services.

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2022 ROI Financial Blog 125

Eptica

JUNE 1, 2022

Date: Wednesday, June 1, 2022 Author: Pauline Ashenden - Demand Generation Manager How self-service is evolving and how to deploy it. In fact, while self-service was once a way of reducing contact centre costs it’s now part of strategy to enhance customer service. Published on: June 01, 2022.

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2022 Blog Article Interaction 118

Eptica

OCTOBER 22, 2021

Date: Friday, October 22, 2021 Author: Pauline Ashenden - Demand Generation Manager The five customer service learnings we can all take from Amazon. Author: Pauline Ashenden - Demand Generation Manager Over the last 25 years Amazon has become the go-to benchmark for building a successful business.

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Customer Service 2021 Blog Article 103

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. Notably, millennials like to do things a little differently from the generations of yore. Compare that with 10-15 hours of screen time!

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Blog Customer Service Fashion Social Media 97

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? But they don’t have to be.

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Social Media 2023 Consumers Demo 52

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

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Customer Service Contact Center 2022 Magazine 251

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023.

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Sales 2023 Demo Social Media 111

BirdEye

MARCH 5, 2024

At the forefront of this change stands Google’s Search Generative Experience (SGE) , a technology poised to revolutionize how users interact with search engines and how businesses like yours connect with potential customers. What is SGE? SGE is like a super-powered search engine that goes beyond just keywords and links.

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Presentation Demo Events Social Media 59

BirdEye

SEPTEMBER 11, 2023

And when powered with AI, this becomes one of the best ways for brands to build stellar authority. In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. Table of contents What is AI for reputation management?

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Management Brand Values Demo Social Media 59

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience.

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Social Media Blog ROI Brands 52

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. Let’s get started!

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Customer Success Blog Customers Feedback 98

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

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2024 Article Customer Service Net Promoter Score 60

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. Contact centers have to adapt and continuously evolve in order to meet customer expectations.

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Contact Center Blog Banking Competitive Advantage 52

BirdEye

SEPTEMBER 11, 2023

Onboarding a customer isn’t a lottery won; keeping them satisfied is. A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. This is where AI helps.

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Feedback Insights Social Media E-support 108

BirdEye

OCTOBER 3, 2023

However, according to customer experience expert Jay Baer, these reactions will only backfire. During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. Want to hear the full conversation?

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Customer Experience Social Media Feedback Loyalty 105

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. Increase sales.

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Management Demo Brands Consumers 110

Beyond Philosophy

DECEMBER 28, 2023

This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead ( alexmead@sky.com ) recently to talk about it, and I wanted to share what we discussed here with all of you, too. Mead says that he believes AI will reduce customer effort in experiences.

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Airlines Call Center Interaction Information 88

BirdEye

JULY 7, 2023

Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. Table of contents What is a chatbot for customer service?

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Customer Service Social Media Banking 2008 96

Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

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2023 Contact Center Customer Journey Mapping Touchpoint 78

ShepHyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Create the Authentic Relationships Customers Crave by Ed Hallen (Fast Company) In a world of infinite choices, customers remember brands that provide genuine, trustworthy, and authentic experiences.

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Article Net Promoter Score Customer Service 2023 64