GetFeedback

MARCH 20, 2019

If you make a survey online without giving it much thought, you’ll find that your customers won’t care for it either. In fact, they’ll probably abandon your survey halfway through or avoid taking it altogether. This reaction to poor surveys is called survey fatigue. Automate surveys. Ask new questions.

Customer Journey Mapping 255

Customer Journey Mapping Net Promoter Score Touchpoint Customer Journey 255

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. We’ll talk about why a good reputation is important, and how you can take care of yours effectively. Why online business reputation matters Online business reputation matters because it’s a major deciding factor for customers in the digital age.

Brands 110

Brands Management Social Media Feedback 110

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. How do you market your travel agency?

Travel 110

Travel Marketing Social Media Hotels 110

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. 4 Ways to Distribute Online Surveys.

Social Media 199

Social Media Blog Feedback 2014 199

ShepHyken

JULY 5, 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. Just like any forum, the online world has its own codes, best practices, and of course, language – one that is imperative to know in our digital age.

Communication 120

Communication Blog Social Media Feedback 120

BirdEye

DECEMBER 5, 2023

A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. This helps customers within a locality get a good impression of the business when they search for it online.

Management 111

Management Social Media Multi-Channel Feedback 111

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. .

Blog 52

Blog Social Media 2021 Engagement 52

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

delighted

SEPTEMBER 21, 2023

So, how do brands stand out from the competition? By highlighting the positive experiences of customers on your website or other online platforms, you can validate your brand’s awesomeness to potential customers and persuade them to purchase from you. Attracting customers in a competitive market can feel like an uphill battle.

Net Promoter Score 86

Net Promoter Score NPS Social Media Blog 86

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. This analysis covers 600,000 surveys from 2008 in one vertical market.

Communication 98

Communication NPS Net Promoter Score 2008 98

ShepHyken

JULY 26, 2019

This week we feature an article by Charles Richard who shares an article about how important it is for software development companies to have a successful customer experience strategy. The following post sums up a little bit in the details of what and how when it comes to customer experience strategies.

Blog 113

Blog Customer Experience Net Promoter Score Competitive Advantage 113

SurveySparrow

APRIL 8, 2024

In this blog, we will examine the benefits of a mystery shopping survey and how to create one effectively using a free template as an example. In this blog, we will examine the benefits of a mystery shopping survey and how to create one effectively using a free template as an example.

Feedback 52

Feedback Interaction Roadmap Sales 52

Retently

FEBRUARY 21, 2024

How did you hear about us?” surveys are critical tools for uncovering this information, directly influencing your marketing strategy and budget allocation. In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

BirdEye

DECEMBER 8, 2023

And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Management 116

Management Social Media Brands Consulting 116

ShepHyken

MAY 24, 2019

This week we feature an article by Gaetano DiNardi who discusses how many customer service surveys are not giving you proper data and suggests how to improve them. And when you are asked to stay on the phone to provide answers to a brief survey after a customer interaction, do you ever do it? But can that data be trusted?

Blog 104

Blog Customer Service Effort Score Customer Satisfaction 104

BirdEye

SEPTEMBER 29, 2023

This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. How to create a buyer persona Examples of buyer personas FAQs about buyer personas Understand your audience with Birdeye What is a buyer’s persona?

Insurance 111

Insurance Social Media Multi-Channel Advertising 111

Retently

MARCH 29, 2023

Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future. This huge success actually shows us the big picture of how markets work. You cannot argue with the fact that these results are incredible.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. We’ll talk about why a good reputation is important, and how you can take care of yours effectively. Why online business reputation matters Online business reputation matters because it’s a major deciding factor for customers in the digital age.

Brands 64

Brands Management Social Media Feedback 64

BirdEye

OCTOBER 11, 2023

This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

Comm100

DECEMBER 14, 2022

And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys. Whether you have ten customers, or ten thousand, keeping track of their individual preferences, addressing their individual concerns, and meeting their individual expectations is integral to how they perceive you.

Blog 52

Blog Customer Experience Net Promoter Score Demo 52

SurveySparrow

MARCH 5, 2024

So how do you uncover those crucial business insights? In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. Imagine an executive dashboard as the GPS for your survey data. But how do they do it? Yes, you got that right.

Insights 52

Insights Net Promoter Score Hospitality Healthcare 52

BirdEye

NOVEMBER 30, 2023

Table of contents Traditional vs. digital marketing for law firms How to do marketing for a law firm: A step-by-step guide Should I work with a digital marketing agency for law firms? You can laser-focus your efforts on reaching potential clients actively searching for legal services online. See what Birdeye can do for your firm.

Marketing 111

Marketing Social Media Workshop Events 111

Lumoa

DECEMBER 15, 2022

However, how VoC data is collected, analyzed, and acted upon has changed. Plus, look at how to create a VoC strategy from scratch in five simple steps. They can do this based on the feedback they get in a survey asking email subscribers which one they work in. Voice of Customer (VoC) is not a new concept.

Voice of Customer 94

Voice of Customer Social Media Banking Feedback 94

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. In addition, you can use customer feedback software to measure and analyze the website feedback, survey responses, and customer opinions you receive.

2023 98

2023 Feedback Net Promoter Score Social Media 98

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Competitive intelligence is a game-changer for local businesses trying to attract new customers. While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

BirdEye

SEPTEMBER 11, 2023

In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. How AI and human-powered customer experiences offer effective solutions How is AI used in customer experience? Satisfied customers build successful businesses.

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. 81% of consumers search online before physically going into a store. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. How do you do SEO reputation management?

Management 110

Management Demo Brands Consumers 110

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. How Did We Evaluate Delighted Alternatives?

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. These ideas include tracking customer information, establishing loyalty programs, listening to customer concerns, and focusing on building your online reputation.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Why is that? Well, it’s not.

2024 52

2024 Marketing Demo NPS 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. It’s no secret how social media gives you the freedom to explore creative opportunities as well as exercise influence on how visitors perceive your brand. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony.

Social Media 52

Social Media Blog ROI Brands 52

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. Table of contents How to post a story on Instagram? The benefit of using Stories for this purpose is the ability to create Instagram highlights from the content.

2024 109

2024 Social Media Events Webinar 109

Lumoa

FEBRUARY 7, 2023

How do you collect VoC data? How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? By utilizing VoC, businesses can gain valuable insights into how their customers truly feel about their products, services, and overall brand image.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. How did we evaluate QuestionPro Alternatives?

2023 52

2023 Multi-Channel Demo Feedback 52

SurveySparrow

NOVEMBER 1, 2023

Ever noticed those swift, post-interaction surveys that pop up after you’ve just made a purchase online? They are transactional surveys, designed to capture immediate feedback while the experience is still fresh in your customers’ minds. What is a Transactional Survey? How are they conducted?

Customer Experience 52

Customer Experience Net Promoter Score Touchpoint NPS 52

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. Why does personalized customer service matter?

Blog 52

Blog Customer Service Loyalty Programs Social Media 52