Comm100

MARCH 14, 2024

As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained.

Customer Service 91

Customer Service Customers Interaction Blog 91

Totango

MAY 17, 2024

By prioritizing data privacy, security, and ethical practices, businesses can safely leverage AI tools to optimize processes, automate tasks, and uncover new opportunities for improving effectiveness and efficiency. So, what can CS teams do today? solution can be as easy as consolidating your sales and customer success information.

Innovation 89

Innovation Call Recording Government Customer Success 89

ShepHyken

OCTOBER 19, 2018

Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. So, how is AI changing customer experience?

Blog 110

Blog E Commerce Customer Service E-support 110

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? However, according to customer experience expert Jay Baer, these reactions will only backfire. Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

Call Experts

OCTOBER 12, 2023

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. A connection to the right person who can address your needs. Secondly, it enhances the customer experience.

Customer Satisfaction 105

Customer Satisfaction Connections Exceptional Customer Service Technology 105

BirdEye

DECEMBER 22, 2023

Your customers are calling — don’t leave them hanging. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. A dedicated small business phone system goes a long way in establishing your brand’s professionalism.

Communication 109

Communication Demo Call Recording Connections 109

ShepHyken

NOVEMBER 23, 2018

What makes a customer support interaction good or bad? Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. Next, practice structuring your sentences.

Blog 105

Blog Effort Score Interaction Article 105

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.” One of the key benefits of Totango is its ability to improve efficiency.

Customer Success 114

Customer Success 2023 Customer Satisfaction Demo 114

ShepHyken

JULY 5, 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. The issue with communicating with your customers online can result in your words being lost in translation. Use data to better understand your customers.

Communication 120

Communication Blog Social Media Feedback 120

BirdEye

MAY 2, 2024

Have you ever wondered what can transport your dental business to the #1 spot so that you can scale your practice rapidly? We have the secret sauce for you – specific, personalized, and detailed 5-star reviews. This makes reviews one of the most influential local business channels.

Healthcare 73

Healthcare Demo Social Media Transportation 73

ShepHyken

NOVEMBER 9, 2018

If you’re not familiar with the concept of using a virtual web assistant, consider how beneficial it would be to pass on busy assignments and day-to-day process to an experienced personal assistant, while you concentrate on higher-level department strategies and development. Email and Phone Support. Order Management and Data Entry.

Blog 95

Blog E Commerce E-support Article 95

BirdEye

SEPTEMBER 11, 2023

A positive customer experience, as necessary as it is, is a significant challenge for many businesses. With Artificial Intelligence (AI)-based solutions, improving customer experience is achievable and scalable. In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models.

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users.

Blog 52

Blog Customer Service Loyalty Programs Social Media 52

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity.

Blog 52

Blog Customer Experience Net Promoter Score Demo 52

Call Experts

APRIL 8, 2024

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. A connection to the right person who can address your needs. Secondly, it enhances the customer experience.

Customer Satisfaction 52

Customer Satisfaction Technology Connections Exceptional Customer Service 52

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction Culture 53

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients.

Insurance 109

Insurance Customer Experience Social Media Omnichannel 109

ShepHyken

FEBRUARY 15, 2019

This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. Investing in a point of sale (POS) system is a game changer for your retail business. It helps them personalize their service.

Blog 88

Blog E-support Retail Sales 88

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). If you’re reading this blog post, you are probably one of them.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. They save you time and money on customer services, while also improving your customer satisfaction levels. Read on to find out why a chatbot is the best solution for your customer interaction needs.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

TechSee

JUNE 10, 2021

Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. Sure, they divert your workforce from more strategic tasks. . This blog challenges that status quo. Open your eyes to Visual Assistance . Yes, they cost a lot.

Innovation 207

Innovation 2025 Transportation Consumers 207

ShepHyken

DECEMBER 21, 2018

Customer satisfaction is at the core of your business health and growth. In this age of social media, unhappy customers can cause extensive damage to your brand. CSAT score is a metric to identify customers satisfaction levels while they are interacting with your brand. Make it easy for customers to reach you.

Blog 94

Blog Customer Satisfaction Culture Social Media 94

ShepHyken

NOVEMBER 15, 2019

This week we feature an article by Nogol Tardugno who tells us how to get our contact center interactive voice response (IVR) to deliver the best customer experience. But what about ways a cloud IVR could achieve the cliché and “delight” your customers — or, dare we say, even surprise them? Get Straight to the Point.

Blog 93

Blog Customer Experience Contact Center Interaction 93

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. But as the demand for utilities grew, it became clear that a more centralized and efficient approach was needed. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Customer Success 101

Customer Success Customer Journey Mapping 2024 Automotive 101

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. When it comes to increasing profitability and retaining a loyal customer base, the ability to smartly source, analyze, and use customer feedback data to enhance services and products makes all the difference.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

Totango

APRIL 13, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Thanks to the digital age we are living in, your customers can be connected and working anytime, anywhere.

Customer Journey 93

Customer Journey Customer Success Technology Measurement 93

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. The consumer experience is becoming easier, faster and more personable. Talent is the Other Half of the Equation.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. It is like pouring sugar in your coffee with one hand while adding vinegar with the other. The result? A bitter mess that nobody enjoys.

Customer Service 52

Customer Service Marketing Touchpoint Demo 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. And then comes Elon Musk with the Tesla team, creating something different, something we thought couldn’t happen – an automotive startup company.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

ShepHyken

NOVEMBER 23, 2018

What makes a customer support interaction good or bad? Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools , people, or organization. Next, practice structuring your sentences.

Blog 67

Blog Effort Score Customers Interaction 67

Optimove

FEBRUARY 26, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Learn how Optimove empowers iGaming CRM marketers to start with the player instead of a game or bonus to form strong, loyal, and long-lasting customer relationships. As a result, marketing teams can move from insight to execution instantly.

Marketing 52

Marketing Download Demo Loyalty 52

BirdEye

MAY 17, 2023

People are making and receiving more phone calls than ever. Voice messaging technology can help you tap into the power of communicating via phone more efficiently. In this blog, we’ll share the benefits of voice messaging systems and how they can enhance everything from marketing campaigns to in-house communications.

Fashion 98

Fashion Communication Social Media Events 98

Kustomer

JUNE 7, 2023

Customers want to feel financially confident, including having trust in their financial institutions to work in their best interests, and they expect service to be streamlined and personalized. CS versus CX Before building a CX playbook, it’s important to define the difference between customer service (CS) and customer experience (CX).

Financial 98

Financial Banking Social Media Customer Satisfaction 98

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. But what if you are ignoring your greatest resources for improvement: your frontline employees?

Culture 86

Culture Blog Workshop Communication 86

BirdEye

NOVEMBER 7, 2023

Using this ‘language’ in your communication can change how you connect with customers in today’s fast-moving world. In this blog post, we’ve delved into text abbreviations and their usage. We’ve offered a list of common acronyms for texting and explained how to use them to improve customer experience.

Social Media 113

Social Media Communication ROI Sales 113