SAP Customer Experience

JUNE 23, 2023

Kindly note that a wrap up blog will follow shortly. Virtual June 13, 2023 Agenda Slides Recording Dear Valued Customer, Please find the slides here and a recording here. Engage with us In case you need any further information please reach out to maxattention@sap.com. For more information on SAP MaxAttention.

2023 82

2023 Transportation Roadmap Engagement 82

Integrity Solutions

SEPTEMBER 23, 2021

The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. We’d be glad to talk about how that can happen and offer insights on what might be missing in your approach and how your salespeople think about delivering customer value.

Roadmap 72

Roadmap Sales Leadership Insights 72

Bold360

APRIL 6, 2021

That’s far removed from the five-year roadmap approach.”. While today’s enterprises may have less focus on multi-year project roadmaps, there’s renewed priority around driving quick wins that can add up to better CX. Engagement That’s Scalable and Flexible. Quick Wins Add Up.

Roadmap 52

Roadmap E Commerce Telecommunications Customer Relationship Management 52

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. We learnt that there are multiple approaches to achieving success and that the true differentiators between leading and lagging companies are culture, capability, and execution.

NPS 260

NPS Customer Centricity Culture Automotive 260

ShepHyken

DECEMBER 20, 2019

The long-form piece delves into collecting and measuring customer feedback, building customer roadmaps, monitoring your touchpoints and applying solutions with proven success rates. The post Guest Blog: Why Customer Experience Is Essential to Your Bottom Line appeared first on Shep Hyken.

Blog 83

Blog Customer Experience Roadmap Financial 83

Avaya

APRIL 15, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog. Gareiss leads Nemertes Digital Transformation research.

Roadmap 47

Roadmap Customer Experience Contact Center Customer Satisfaction 47

Uniphore

SEPTEMBER 7, 2017

Delivering exceptional customer experience is the holy grail of modern business, but like King Arthur’s knights, you are unlikely to find what you seek without an effective map. Read More.

Roadmap 106

Roadmap Customer Experience Customers Blog 106

One Millimeter Mindset

JULY 3, 2018

This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. Focus on developing a workplace innovation roadmap for your members’ organizations, as well! Subscribe to my blog. It is time for a mid year workforce innovation break! Contact me.

Innovation 44

Innovation Blog Engagement Workshop 44

ShepHyken

JULY 12, 2019

Hugues Meyrath , chief product officer at ServiceChannel, is responsible for driving and executing on the company’s product strategy and roadmap with an emphasis on enhancing and simplifying the user experience throughout the ServiceChannel software portfolio.

Blog 108

Blog Customer Experience Roadmap Technology 108

ShepHyken

SEPTEMBER 20, 2019

By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Managing tickets as a unified support team.

B2B 108

B2B Blog B2C Sales 108

InMoment XI

AUGUST 29, 2017

In Part 1 of this multi-part blog post, I reviewed what CX professionals face when evaluating CX assessments in the marketplace. While there’s no silver bullet to CX roadmapping and action planning, assessing your needs and prioritizing your opportunities is not an impossible task. View Article.

Roadmap 200

Roadmap Blog Article 200

InMoment XI

AUGUST 29, 2017

In Part 1 of this multi-part blog post, I reviewed what CX professionals embarking on CX improvement efforts face when evaluating CX assessments in the marketplace. While there’s no silver bullet to CX roadmapping and action planning, assessing your needs and prioritizing your opportunities is not an impossible task.

Roadmap 200

Roadmap Blog Article 200

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome. Thank you so much Arianna.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

One Millimeter Mindset

JULY 5, 2018

Instead, this customer experience mid year blog post review refreshes and recalibrates your brain! Readers selected the top 7 blog posts based on content they find relevant and valuable to successfully executing their own customer experience and customer retention strategies. Subscribe to my blog. Contact me. Image: Fotolia.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Insights User Experience Definition 63

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Sign up today ! Here’s the Atlas content you do not want to miss!

2024 52

2024 Social Media Roadmap Webinar 52

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. Sign up today ! Here’s the Atlas content you do not want to miss! If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Learn how Sky revolutionizes the customer journey and serves customers end-to-end.

2024 52

2024 Webinar Roadmap Events 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Achieving Growth With Positive Product Experiences.

2023 52

2023 Roadmap Webinar Metrics 52

SaleMove

AUGUST 27, 2021

Exciting new book on Digital Customer Service details the extraordinary opportunity to transform the customer experience OnScreen and provides a roadmap for how your company can get there. The post Now It’s Our Turn appeared first on Glia Blog | Digital Customer Service Explained.

Roadmap 52

Roadmap Books Blog Customer Service 52

SaleMove

AUGUST 27, 2021

Exciting new book on Digital Customer Service details the extraordinary opportunity to transform the customer experience OnScreen and provides a roadmap for how your company can get there. The post Now It’s Our Turn appeared first on Glia Blog | Digital Customer Service Explained.

Roadmap 52

Roadmap Books Blog Customer Service 52

SmartKarrot

OCTOBER 27, 2020

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. Benefits of customer success roadmap. A roadmap helps you deliver the promises you have made to them in the initial stages. Few direct benefits of having a roadmap are: Customer retention. Customer acquisition.

Roadmap 10

Roadmap Customer Success Customer Journey Mapping Chief Customer Officer 10

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Use Customer Escalation Data to Drive Your Product Roadmap. Here we’ll look at four proven strategies for reducing customer churn.

Net Promoter Score 97

Net Promoter Score Roadmap Seminar NPS 97

Customer Bliss

AUGUST 28, 2020

We knew exactly we’re going to do we were delivering against this roadmap, which I talked about, and all of a sudden our world went off the pass. . Be sure to check out previous blog posts in which I share more advice from other C-Suite leaders about how to navigate these uncertain times. We had our 2020 plans. Click To Tweet.

Roadmap 323

Roadmap Customer Journey Mapping Leadership Measurement 323

Zonka Feedback

APRIL 24, 2023

While receiving product feedback from customers is great, you must collect actionable and relevant requests that align with your overall business objectives and product roadmap. In this blog, we'll dive into the best practices for gathering product feature requests and how to use them to improve your SaaS product. Let’s get started!

Roadmap 52

Roadmap 2021 Feedback Blog 52

Zonka Feedback

APRIL 24, 2023

While receiving product feedback from customers is great, you must collect actionable and relevant requests that align with your overall business objectives and product roadmap. In this blog, we'll dive into the best practices for gathering feature requests and how to use them to improve your SaaS product. Let’s get started!

Roadmap 52

Roadmap 2021 Feedback Blog 52

Lithium

JUNE 27, 2023

Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

2023 52

2023 Innovation Roadmap Events 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Don't forget to subscribe to this Khoros Customer Blog to stay up to date on the latest from Khoros. Some blog areas are limited to Khoros customers only. Hello Atlas members! Don’t worry.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

SurveySensum

JANUARY 24, 2024

Features that contribute directly to the product roadmap and support overarching business objectives should be given higher priority. But be sure to only ask about the features that resonate with your roadmap. Prioritise, based on strategy, roadmap, etc. This is where the 7 strategies discussed in this blog come in handy.

Roadmap 52

Roadmap Feedback Demo Customers 52

Uniphore

NOVEMBER 18, 2021

Always be in the know, sign up for our blog Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Improve product roadmaps:?Information Using emotion AI,?CX You can unsubscribe anytime.

Roadmap 64

Roadmap Call Center Blog Interaction 64

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Some blog areas are limited to Khoros customers only. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Khoros Roadmap Webinar Tuesday, June 8 • Register today!

2021 52

2021 Roadmap Webinar B2C 52

Experience Investigators by 360Connext

APRIL 6, 2015

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs. Blog Customer Engagement Customer Experience Featured Opinion branding change management guest post linkedin'

Customer Experience 270

Customer Experience Customer Experience Professionals 2015 Roadmap 270

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. What is digital CX?

Social Media 52

Social Media 2023 Roadmap E-support 52

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. Khoros Community Roadmap Q&A On September 29, General Manager of Community at Khoros, Nick Hill, answered questions posed by Khoros Communities customers during a live Q+A post a Khoros Roadmap presentation - check out the conversation! Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

ChurnZero

FEBRUARY 26, 2021

“That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda. Take the initiative to align on your product roadmap. Once we took ownership of aligning with their decision-making process, it impacted our product roadmap more than anything else.”.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Lithium

JULY 7, 2021

Some blog areas are limited to Khoros customers only. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. How We Built It: The Journey to Launch In this Blog Series we describe the process of revamping Khoros’ user recognition program, Titans.

2021 52

2021 Roadmap Webinar Leadership 52

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. Empower Your Team CX is a collective effort that involves everyone in your startup.

Social Media 59

Social Media Touchpoint Customer Centricity Roadmap 59

Totango

DECEMBER 7, 2023

Each pod consists of two account executives, two customer success managers (CSMs), and a product manager who meet weekly to review Totango scorecard metrics for the vertical and discuss opportunities, risks, renewals, product roadmaps, and more.

Sales 91

Sales NPS Customer Journey Customer Success 91