Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Customer Service 74

Customer Service 2023 Reference Customers 74

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. This adds a personal touch to interior design marketing.

Marketing 110

Marketing Social Media Advertising Workshop 110

Calabrio

NOVEMBER 25, 2020

Contact centers are increasingly focused now on unique and often customer-specific challenges that require a knowledgeable and skilled agent. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. The one-size-fit-all script no longer cuts it.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Social Media 98

Social Media E-support Entertainment Call Center 98

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. ActiveRain This is one of the largest networks for real estate professionals, offering a platform to share knowledge, connect with peers, and engage in discussions.

Social Media 58

Social Media Sales Advertising Connections 58

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1. By embracing tools such as live chat, chatbots, and knowledge bases, governments can take meaningful steps toward rebuilding public trust.

Government 78

Government Communication Social Media 2022 78

ChurnZero

MARCH 10, 2023

By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Let’s get started! Suggest a few ways to connect.

Customer Success 98

Customer Success Blog Customers Feedback 98

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website. Chatbots take this self-service to another level.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? When it comes to video and audio recordings, assistance forms are not efficient. Knowledge bases certainly do not cover peculiarities and really complex problems. Read now 1.3. Next time a technician presses 1,2, 3, etc.

B2B 52

B2B E-support 2023 2021 52

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. A maximum of 10 images, videos, or a combination thereof can be published. Agent View accessibility and Brand Messenger update To maintain a11y compliance in Agent View, we have improved accessibility for the Suggested Knowledge Base Articles section below the response field.

2024 52

2024 Social Media Events Engagement 52

ViiBE Blog

AUGUST 9, 2021

ViiBE Blog. Develop knowledge management. Building a knowledge management base for employees will help empower them to perform their jobs to the best of their ability. Using knowledge management tools like ViiBE with your CRM will help customer service interactions go as smoothly and efficiently as possible. .

Call Center 52

Call Center 2021 Contact Center Insurance 52

Lithium

JUNE 6, 2023

Some blog areas are limited to Khoros customers only. Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now. Here’s the Atlas content you do not want to miss!

2023 52

2023 Webinar Events Metrics 52

ChurnZero

MARCH 10, 2023

By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Let’s get started! Suggest a few ways to connect.

Customer Success 75

Customer Success Blog Customers Feedback 75

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B 2023 E-support Call Center 52

ViiBE Blog

MAY 31, 2021

Unfortunately, when an employee leaves, this knowledge often leaves with them. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire. So how does a company preserve its employee knowledge in the long term? How do you structure a knowledge base?

Document 52

Document Reference Information Customer Relationship Management 52

Gainsight

JULY 31, 2023

With a member count of 500,000 and counting, this community has become a hub of knowledge, problem-solving, and brand advocacy. By offering an extensive knowledge base , FAQs, and user-generated content, Sonos empowers its customers to become more independent and confident in using their audio products. “We

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Qualtrics Contact them for details 4.4 (5)

Feedback 52

Feedback Management NPS Customer Satisfaction 52

TechSee

AUGUST 14, 2023

Their knowledge and impact is constantly reshaping the service industry. Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Comm100

AUGUST 8, 2022

These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. With a well-established knowledge base integrated, the chatbot can follow a pre-defined conversation flow based on rules to serve up an answer. AI-powered chatbots shouldn’t be difficult to build either.

Customer Service 81

Customer Service Social Media Books Return on Investment 81

Magellan Solutions

DECEMBER 12, 2023

To address customer inquiries, lead generation content—such as blog posts and videos—should also incorporate knowledge base resources. To facilitate lead generation and customer support, building an extensive knowledge base that covers useful strategies for optimizing your product or service is a good idea.

Social Media 52

Social Media Call Center Feedback B2B 52

COPC

JULY 5, 2017

introduces a new blog series called Ask the Experts. Question #1: Based on your experience, how have knowledge and skill requirements changed for customer service staff over recent years? And that means an agent’s expertise must include both technical knowledge and more advanced problem-solving skills.

Blog 40

Blog Call Center Contact Center Consulting 40

Zonka Feedback

OCTOBER 1, 2022

NPS or Net Promoter Score helps you gauge customer loyalty by asking the customers to rate your product on a scale of 0 to 10 on the bases of their likeliness to recommend it to their friends and known ones. (10 Build Product Improvement Ideas based on Product Feedback and discuss with your internal teams about them.

Feedback 96

Feedback Social Media Roadmap Customer Satisfaction 96

Gainsight

FEBRUARY 8, 2024

Check out the full video below. In this blog post, we delve into the transformative changes reshaping the CS landscape and explore how CS teams can adapt to this new reality. CS teams are crucial for companies focused on growing through their existing customer base and now, organizations are looking to put a number to that growth.

Customer Success 52

Customer Success 2024 Touchpoint Financial 52

ChurnZero

NOVEMBER 18, 2021

While I’m sure there’s some analogy to be had here about planting the seeds of knowledge and so forth, I’ll spare you this time. Based on my varied experience managing customer education, here are my main three pieces of advice to ensure your education program engages students and drives lasting change. Then, make it manageable.

Webinar 98

Webinar Customers Customer Journey Engagement 98

UJET

MARCH 17, 2020

Make sure that your daily check-ins are through video so that there is some face-to-face communication. You can even video chat through other communication apps like iMessage, WhatsApp Messenger video calling, or other popular messaging apps with video support. Use the Best Tools and Platform.

Management 121

Management Communication Contact Center Customer Satisfaction 121

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Quick Overview of Top 9 Delighted Alternatives in 2023 Here is a quick overview of the top 9 Delighted alternatives based on their G2 score, pricing, etc. 5) Yes Yes FAQs/Forums Knowledge Base, emails, and phone support.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

Lithium

OCTOBER 5, 2021

Some blog areas are limited to Khoros customers only. New Onboarding Videos for Community Developers. Watch these videos to learn how to navigate the Studio Console, design Community components and assets, and develop a unique user experience through building with the Community API, Freemarker, and Plugin SDK.

2021 52

2021 Webinar Events Contact Center 52

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Customizable live chat with unlimited agents and chats – plus email, social media, SMS & knowledge base – all for free, forever! Audio & Video chat. Comm100 Free.

2021 98

2021 Social Media 2020 Loyalty 98

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? A good digital customer experience should consider all the ways that the company’s customer base most wants to interact with the brand. How can video support boost customer satisfaction? We live in a visual world.

Social Media 52

Social Media 2023 Roadmap E-support 52

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. The post Understand What Is Driving Customer Adoption appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Webinar 96

Webinar Customer Journey Communication Customers 96

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. With integration to WCB Manitoba’s knowledge base, it’s easy for agents to link website visitors directly to the information that they’re seeking. Watch the video below for the full story. Meeting accessibility needs.

Government 85

Government 2022 2021 Document 85

Lithium

AUGUST 1, 2023

Some blog areas are limited to Khoros customers only. Khoros Fresh Features: Episode Two Fresh Features is a recurring video series to help you learn more about significant product releases from the previous quarter, and high-level product focuses for the next quarter. Sign up today ! Here’s the Atlas content you do not want to miss!

2023 52

2023 Download Webinar Blog 52

Uniphore

JULY 21, 2021

Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? How can organizations more effectively direct customers to the knowledge they’re looking for? That’s simply too much time and a large portion of the blame lies with poor knowledge base management.

Customer Service 52

Customer Service Management Contact Center Social Media 52

BirdEye

MAY 12, 2023

In this blog, we’ll explore the best ways to contact Google support to solve your problems. Google Help works like a knowledge base and will provide links to potential solutions to your problem. This number may vary based on your location.

Customer Service 52

Customer Service Customer Service Representative Document Advertising 52

2020 Research

JANUARY 31, 2023

Empathy-based marketing Using market research to build an empathetic brand Interested in improving your user and customer experience to better align with customer needs? Empathy-based marketing Empathy-based marketing goes hand-in-hand with creating an empathetic experience. In this Article Why should you focus on brand empathy?

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Brands Marketing Consumers Loyalty 52