Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. Social Media Marketing Metrics. monitor brand heath.

Social Media 65

Social Media 2019 Marketing ROI 65

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Brands Information Feedback 98

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. Social Listening. Your CRM should be the go-to location for all customer data gathered across every channel, including social media.

Connections 98

Connections Multi-Channel Social Media Measurement 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten.

Entertainment 46

Entertainment Social Media 2019 Sports 46

BirdEye

JUNE 21, 2023

A well-run Facebook page can help you reach a wide target audience, connect with your customer base, and grow your business faster with Facebook groups. So, the first step here is to Login to your Facebook account connected to the page Click on your profile photo in the right hand side corner and switch Profiles to the relevant business page.

Social Media 98

Social Media Management Engagement Download 98

BirdEye

FEBRUARY 14, 2023

The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. They work to make sure that businesses’ online presence accurately reflects their brand and values and protects against negative feedback or criticism. Monitors and responds to customer feedback 2.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Hallmark Business Connections

OCTOBER 5, 2020

Isolation is pervasive in today’s climate, and brands have a moral imperative to talk about it, address it, and act with empathy as consumers try to find their way through this new world. Social responsibility should now be safely in the marketer’s wheelhouse. 4 Strategies for Creating a More Empathetic Brand.

Brands 97

Brands Social Media Travel Download 97

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

Marketing 69

Marketing 2024 Social Media Download 69

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Simple, but a really nice way to connect with customers in an unexpected way. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. Hotel brands sometimes thank customers for their 10th or 100th stay.

Airlines 372

Airlines 2020 Social Media Hotels 372

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Sports Download Engagement 19

Comm100

SEPTEMBER 1, 2016

Social media. On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. Although social media gives businesses an incredible amount of agility for customer care, it’s hard to please everybody.

Social Media 44

Social Media Download Brands Customer Care 44

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten.

Entertainment 40

Entertainment Social Media 2019 Sports 40

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 46

Social Media Marketing Customer Service Training Customer Service 46

Qualtrics

DECEMBER 8, 2020

Get started today with our simple guide to measuring brand equity What is brand equity and why does it matter? The concept of brand equity takes advantage of this customer behavioral tendency to maximize profitable sales over time. This creates: A marketplace that favors the company with the strongest brand equity.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

Optimove

DECEMBER 25, 2023

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Today’s hyper-connected customers interact with brands through a dizzying myriad of channels, from websites and email to mobile phones and social media. Your options for CDP-led orchestration.

Customer Journey 59

Customer Journey Customer Journey Mapping Download Touchpoint 59

Kustomer

JANUARY 7, 2022

That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. CRM for Customer Context Chatbot Auto-Reply Email Order Status Downloadable Content Product Information Proactive Communication.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

Retently

JUNE 28, 2022

Below, we’ve outlined several techniques that you can use to turn your NPS data into a scalable process for generating word-of-mouth referrals, strengthening your brand through reviews and discussions, and fueling the organic growth of your business. Ask customers to spread their love on social media. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Experience Investigators by 360Connext

NOVEMBER 22, 2022

Simple, but a really nice way to connect with customers in an unexpected way. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. Hotel brands sometimes thank customers for their 10th or 100th stay.

Airlines 143

Airlines 2020 Social Media Hotels 143

Optimove

JULY 10, 2022

Using deep linking, users do not have to search through an app to find the content they are looking for, after downloading and opening the app, users will be directed to the specific content page connected to the link. Deferred deep linking is a form of deep linking that is deferred until someone downloads and opens the app.

Social Media 40

Social Media Download Advertising Connections 40

ShepHyken

NOVEMBER 21, 2016

The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. Buffer) Imagine being able to predict the next big thing on social media, knowing what social media will look like in 2017 and beyond and how will brands use social platforms to connect with their audience.

2016 118

2016 Article Social Media Net Promoter Score 118

C Space

APRIL 27, 2020

The Brand Move Roundup – April 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Fashion Download 52

GetFeedback

AUGUST 14, 2019

Preferences for how they interact with your brand today will certainly shift in the future. Be sure to include online reviews, social media, Voice of the Customer through the Employee or through customer service interactions, and other listening posts in your VoC program data feeds. Download the Toolkit. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. And our recent report on The Importance of Market Insight for Brand Strategy pairs well with our 2020 Report on How Social Analytics is Important to Brand Management for this purpose.

Brands 70

Brands 2020 Consumers Insights 70

SurveySparrow

DECEMBER 8, 2023

This interest may manifest through signing up for a newsletter, downloading a resource, or engaging with your content. It could be informative blog posts, engaging social media content, or captivating videos. Encourage your visitors to take the next step—downloading a resource, signing up for a newsletter, or filling out a form.

Social Media 52

Social Media Webinar Customer Centricity Events 52

TechSee

JUNE 9, 2022

In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. Connecting these channels to create continuity across the customer experience can be challenging. Download this brochure to learn more about TechSee Visual Journeys.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Most importantly, buyer personas help you create an emotional connection with your audience. That emotional connection makes your marketing efforts more effective.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

BirdEye

JULY 11, 2023

Instagram is a wonderful place to showcase your brand. And that compels customers to take action and engage with your brand on social media. They provide context, tell your story, share insights, or spark curiosity about your brand. In other words, captions help you create a connection with your audience.

Social Media 40

Social Media 2023 E Commerce Download 40

Optimove

SEPTEMBER 25, 2023

In an era marked by constant connectivity and digital engagement, the average person interacts with their smartphone a staggering 2,617 times every day, according to research by Dscout. Predictive Mobile Insights The predictive power of a robust CDP enables brands to anticipate customer actions and preferences.

Marketing 52

Marketing Touchpoint Loyalty Social Media 52

GetFeedback

DECEMBER 27, 2018

Powered by our parent company Campaign Monitor, this makes emailing your surveys extremely easy and gives the emails you send a professional, branded look and feel. Studies show that email simply isn’t as sensitive to time as social media outlets can be. make a purchase, download a guide, etc.). So, why use email?

Social Media 199

Social Media Blog Feedback 2014 199

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Entertainment Connections Download 96

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Kustomer

JULY 28, 2022

The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. Think about the last really good or really bad experience you had when interacting with a brand. How did that experience make you feel?

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Social Media Advertising 52

Quadient

JULY 26, 2022

As technology evolved – from the introduction of the fax machine in the 1980s and email in the 1990s to mobile devices and social media in more recent years – it has increasingly influenced how businesses communicate with their customers. . digital (online) channels such as live chat, text messaging, email and social media.

Communication 52

Communication 2022 Social Media Omnichannel 52

C Space

JULY 9, 2020

The Brand Move Roundup – July 9, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands Social Media Fashion 40