Eptica

JUNE 1, 2022

In fact, while self-service was once a way of reducing contact centre costs it’s now part of strategy to enhance customer service. Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Tags: AI-powered Self-Service Categories: Best Practice.

2022 118

2022 Blog Article Interaction 118

Eptica

NOVEMBER 13, 2020

Contact Babel’s new Inner Circle Guide to the Voice of the Customer, sponsored by Enghouse Interactive, explains how to create and run your strategy. Categorie(s): Trends & Markets Best Practice Understanding changing customer needs is vital if companies are to increase engagement, satisfaction and long-term revenues.

2020 126

2020 Download Blog Interaction 126

Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. Author: Pauline Ashenden - Marketing Manager As we celebrate National Customer Service Week, it is the perfect time for senior management to focus on the area and re-evaluate their customer service strategy.

Customer Service Strategies 120

Customer Service Strategies Customer Service 2021 Blog 120

BirdEye

MAY 5, 2023

Free advertising sites and their benefits Top 16 free advertising sites Free advertising sites: Risks involved Selecting and using free advertising sites: some best practices FAQs about free advertising sites Conclusion What is free advertising? You can explore diverse categories for selling products or services.

Advertising 98

Advertising 2023 Automotive Retail 98

Eptica

OCTOBER 15, 2021

The 4 pillars of a successful customer service strategy. Categorie(s): Best Practice Many businesses are migrating to cloud-based unified communications solutions (such as Microsoft Teams) and want their related software, such as call accounting, to also be available in the cloud. Share this page on: Tweet.

2021 124

2021 Customer Service Strategies Interaction Communication 124

CloudCherry

AUGUST 17, 2018

The customer plays such a crucial role that organizations rely on customer data and analysis to best understand customer behavior and what gets them all the way to the end of the sales funnel. At first glance, these two seem to be apps of the same category since they both capture and manage customer information. What is CRM?

CEM 281

CEM Customer Relationship Management Customer Experience Management Customer Relationships 281

Eptica

SEPTEMBER 24, 2021

You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. Categorie(s): Best Practice In the old days, the contact centre was seen primarily as a cost centre. Share this page on: Tweet. How to plan for customer service success at peak times.

2021 123

2021 Measurement Blog Article 123

Eptica

OCTOBER 8, 2021

The 4 pillars of a successful customer service strategy. Categorie(s): Best Practice Trends & Markets From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control. Share this page on: Tweet. Here’s what to consider.

Customer Service 120

Customer Service 2021 Events Customer Service Strategies 120

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Key benefits of social media monitoring for multi-location businesses How to develop an effective social media monitoring strategy?

Social Media 59

Social Media Multi-Channel Insights Brands 59

Eptica

AUGUST 29, 2021

You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. Categorie(s): Best Practice Every sector faces peaks in demand, where delivering excellent customer service becomes even more business-critical. Share this page on: Tweet.

Customer Service 115

Customer Service 2021 Blog Customer Success 115

Eptica

SEPTEMBER 7, 2021

Date: Monday, September 6, 2021 Author: Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy. Categorie(s): Best Practice More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud.

2021 106

2021 Blog Technology Article 106

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. First, we’ll define what customer retention automation is.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Gainsight

APRIL 9, 2024

Traditionally, we think of community within three distinct categories: Personal, Business, and Customer Relations. All of these categories require a different ‘version’ of ourselves in order to effectively build a community. Building a community of belonging is a winning strategy for everyone involved.

Connections 52

Connections Chief Customer Officer E-support Events 52

Playvox

FEBRUARY 27, 2024

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. How do you keep your best employees engaged, motivated, and empowered? One way to tackle the challenge is to integrate artificial intelligence (AI) into your workforce engagement strategy.

Engagement 73

Engagement Contact Center Culture Metrics 73

ClearAction

DECEMBER 26, 2022

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. To-date, no industry has reached the “Good” or “Excellent” category; most are in the “OK” category and a few are in the “Poor” category. 5 Best Experience Management Metrics.

Customer Experience 71

Customer Experience Reference Loyalty 2022 71

Customer Bliss

JUNE 14, 2019

He knew that he had to think through the following: how do you create the best selling team? How do you ensure that there are consistent systems and processes in place to help them deliver their best every day? Determine how to best drive strategy pricing, strategic trade promotion, and assortment portfolio distribution.

E Commerce 161

E Commerce Chief Customer Officer Leadership Social Media 161

Eptica

JULY 8, 2022

Our latest blog explains the essential role of knowledge and highlights key requirements for an effective knowledge management strategy. Categorie(s): Best Practice Knowledge is now more important than ever for effectively dealing with customers’ queries in the contact centre. Share this page on: Tweet.

Management 71

Management 2022 B2B Blog 71

BlueOcean

NOVEMBER 30, 2018

In his new role, Miller has senior responsibility for the company’s workforce strategy and driving innovative workforce solutions that support Blue Ocean’s growth. Their roster of clients includes Fortune 100 companies, brand category leaders, and change-makers.

Management 227

Management Insurance Leadership Customer Care 227

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. B2B customers may be segmented based on categories, including: Demographics: such as location, language, and job title.

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

Beyond Philosophy

SEPTEMBER 2, 2023

Once you understand how people judge your pricing, you can use strategy to present it better and maximize your pricing to gain profit. We also talk about how you can present your prices in the best possible way to tip the scales away from bad deal to good. It’s a bonus to realize it. Check it out here.

Reference 78

Reference Retail Presentation Consumers 78

Optimove

DECEMBER 4, 2023

Email segmentation is a targeted marketing strategy that involves categorizing an email list into distinct segments based on specific criteria such as demographics, behavior, or preferences. These email segmentation strategies empower you to create more personalized and engaging email campaigns.

Download 52

Download Metrics Definition Return on Investment 52

Eptica

JULY 2, 2020

Ensure you are always focused on this as part of your strategy and deliver consistent, accurate responses across every channel, to every interaction. Categorie(s): Best Practice In previous posts we’ve identified insights that modern customer service teams can learn from the great thinkers of classical antiquity and key historical figures.

Customer Service 142

Customer Service Customer Centricity 2020 Innovation 142

Eptica

JULY 23, 2021

You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. Categorie(s): Best Practice Understanding the psychology of customer interactions is key to delivering the right experience, at the right time. Share this page on: Tweet.

Customer Service 85

Customer Service 2021 Blog Interaction 85

Totango

MAY 11, 2021

Here’s how to plan an effective stakeholder management strategy and track your performance. A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement. Match communication strategies to stakeholder roles. Analyze key stakeholder motivation.

Engagement 84

Engagement Management Net Promoter Score Customer Journey Mapping 84

ShepHyken

APRIL 26, 2021

Once you adopt that mindset, you’ll see how some of the best marketing, customer retention, and more come from your customer service and support. ASBN) This article shares some ways to build and maintain your reputation while providing customers with the best possible service. Think about that!

2021 135

2021 Article Customer Service Loyalty Programs 135

Lumoa

AUGUST 8, 2023

Categories of question to Ask in Your Survey When creating surveys, it’s important to ask the right questions. We’ll also provide screenshots from the Lumoa platform to give you a visual understanding of how these techniques work in practice.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

Totango

JULY 6, 2021

Measuring customer loyalty confers a number of advantages: It lets you quantify the success of your customer loyalty strategy so that you can objectively evaluate your performance. It empowers you to manage customer loyalty by tweaking your loyalty strategy, testing your results and iterating continued improvements. Net Promoter Score.

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Sales Advertising Connections 59

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Enhanced Decision-Making: Yields data-driven insights to guide development priorities and marketing strategies. Let’s get started.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Bill Quiseng

APRIL 25, 2021

With restrictions being lifted and vaccinations for everyone available soon, now is the best time to assert yourself to reinvent your customer experience. QUI Customer Experience Strategies from the Pandemic. Given the new environment, is that the best use of the appropriation? Mystery shop your competitors in person and online.

Customer Experience 190

Customer Experience Hospitality Airlines Hotels 190

Eptica

MARCH 26, 2020

Date: Thursday, March 26, 2020 Author: Pauline Ashenden - Marketing Manager Why you must map your channel strategy to your customer demographics. While some findings may be unsurprising, others underline how essential it is to fine - tune customer service channel strategies so they align closely with the needs of different groups.

Social Media 72

Social Media 2020 Brands Customer Journey 72

ThriveableBiz

JANUARY 18, 2023

And how about the reassuring words of The British Business Bank which specialises in start-up loans saying “As strange as it seems, a tough economic period might actually be the best time to launch a business” , and gives a variety of examples from pet care to gin-making. 95% of purchasing is emotional and not rational.

2009 98

2009 Insights Books Social Media 98

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

COPC

APRIL 1, 2024

Over the past two decades, numerous strategies and tools have developed. The Expanding Reach of AI in Customer Engagement As AI tools become more practical for commercial applications, we’re seeing a surge in their adoption. COPC partners with prominent global brands, guiding them in crafting and executing their CX strategies.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

Quadient

JULY 26, 2022

Top 10 Customer Communication Management Best Practices in 2022. When it comes to customer experience (CX) strategy, customer communications are one of the most critical components of the customer journey. 10 best practices in customer communication. Product line category. j.shah-thiel. Introduction.

Communication 52

Communication 2022 Management Insurance 52

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. What Are B2B Customer Journey Touchpoints? Consideration.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. It’s an exciting time to be in customer success. ” But how will customer success teams fare under the pressure?

2024 52

2024 Customer Success Chief Customer Officer 2023 52