client-stories omnichannel-customer-care-experience 
BlueOcean
MARCH 24, 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Shifting Customer Expectations. We’re in this together.
BlueOcean
SEPTEMBER 30, 2019
There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Have you also noticed more customers calling or messaging with questions and concerns? Request a client roster here. Omnichannel Support.
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CSM Magazine
MARCH 24, 2022
Considering the number of companies with similar offers and the fact that many face-to-face interactions are going digital, your brand must compete to remain authentic and maintain the trust of its clients. Technology helps simplify tasks, but your front staff is still your most valuable resource when it comes to connecting with customers.
Daniel Group
SEPTEMBER 23, 2021
It depends on multiple factors, from the complexity of the transaction to your customers’ preferences. Remember, for deep analysis, there is no substitute for talking to your customers one at a time. You can’t contact an adequate number of your customers in any meaningful way if you don’t have complete contact data.
BlueOcean
DECEMBER 13, 2022
If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members.
Comm100
APRIL 27, 2020
In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from.
Oracle
NOVEMBER 28, 2018
: The “Make Mom Proud” Standard for How to Treat Your Customers by Jeanne Bliss. As the pendulum has swung to a point where “service” is often seen as a technology answer, customers need a healthy dose of both high tech and high touch in their lives. Enable people to care. Managing the 360.
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