BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

CSM Magazine

APRIL 29, 2024

With the vast amount of data generated on social media platforms every second, harnessing this information effectively can be challenging. Sentiment Analysis Sentiment analysis is a critical capability of BI for social media monitoring and analytics.

Social Media 52

Social Media Metrics Events Insights 52

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

Social Media 57

Social Media Marketing Events Advertising 57

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Marketing Events Culture 98

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Document Advertising 98

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Demo 52

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Our social media marketing guide will get you going on that front. Have a think about how best to communicate. Don’t let anyone else tell you different.

Social Media 98

Social Media Brands Blog Entertainment 98

InMoment XI

MARCH 25, 2024

Retailers can personalize the shopping experience and increase sales by analyzing information such as past purchase history, browsing behavior, and demographic data. Expanding your data repertoire to such sources as purchasing data, location-tracking data, web searches, social media, and online reviews is a must.”

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

InMoment XI

OCTOBER 12, 2023

By integrating multiple communication channels into a unified system, businesses can significantly enhance the customer experience We have outlined four benefits that omnichannel contact center solutions will have on your business. This not only improves the customer experience but can also lead to increased sales and customer retention.

Contact Center 260

Contact Center Omnichannel Customer Experience Social Media 260

InMoment XI

FEBRUARY 14, 2024

This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel. Multichannel strategies, on the other hand, may involve using multiple channels independently.

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

BirdEye

JUNE 29, 2023

Effective customer communication is vital for the success of any business. Companies also communicate with customers to share product updates, resolve complaints, gather feedback, and provide customer service. If that communication breaks down, customer engagement will drop, and they’ll likely take their business elsewhere.

Communication 97

Communication Social Media Touchpoint Customers 97

InMoment XI

MARCH 6, 2024

Elements of the process range from mapping the customer journey, deploying customer experience management software, and capturing customer feedback to tracking customer experience KPIs , developing service training programs, and launching strategic sales and outreach efforts. Make a customer, not a sale.”

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 57

Social Media Sales Advertising Connections 57

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Brands Measurement 52

InMoment XI

JANUARY 17, 2024

With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image. Every team or department, from marketing and sales to front office, customer support, and after-sales, has a stake in managing the guest experience.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

Experience Investigators by 360Connext

OCTOBER 3, 2023

Yet some of the most valuable information hides beyond typical survey results. If you want a more complete look at your customer experience, you need to augment survey findings with insights from your customer’s actual conversations and information they share online. And I’d bet your team is, too!)

Feedback 270

Feedback Social Media Hospitality Hotels 270

BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.

Social Media 52

Social Media 2023 Entertainment E Commerce 52

Fox Metrics

NOVEMBER 19, 2020

Imagine engaging in social media marketing without measuring any of it. Social Media analytics is fundamental to your marketing success. With the FoxMetrics social media analytics tool , you’ll get insights on what to expect, how to act, and the right decisions to make for social media.

Social Media 59

Social Media Metrics ROI Measurement 59

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication? These are: 1.

Communication 62

Communication Multi-Channel Culture Social Media 62

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? It is effective communication. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 113

Sales Automotive Advertising Demo 113

Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Keep reading to learn more about automating CRM data entry services and boosting sales. This can lead to missed opportunities and lost sales.

Sales 52

Sales Customer Relationships Social Media Call Center 52

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? Why perform a social audit?

Social Media 83

Social Media Multi-Channel Demo Consumers 83

CSM Magazine

JUNE 11, 2021

Social networks are becoming popular for customer support because it offers free and practical tools that allow you: Manage your customer base without having to go through third-party services. Gives an opportunity to communicate with your brand and a solid sense of identity with it. How Can Social Media be Used for Customer Support?

Social Media 52

Social Media Management Brands Customers 52

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

NetBase

JUNE 10, 2019

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Most brands are only comfortable doing moving fast and breaking things because their decision-making is driven by exceptionally accurate Next Generation AI-informed intel.

Social Media 43

Social Media Information Insights Competitive Advantage 43

CSM Magazine

FEBRUARY 22, 2022

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients and potential customers. For instance, you may want to post about it on social media, send out an email, or print and distribute flyers. Why should you keep your customer informed?

Information 52

Information 2022 Social Media Webinar 52

Comm100

APRIL 30, 2021

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of most of our daily lives. But while it’s crucial to offer customer service on your social media platforms, venturing into this space can be a minefield. There are 2.7

Social Media 52

Social Media Customer Service Omnichannel Customers 52

SurveySparrow

MARCH 24, 2024

Today, almost any professional activity can be automated, and sales management is no exception. Simply put, the right combination of sales tools can skyrocket your productivity levels. Still, several productivity and automation software services come in handy for most sales processes.

Sales 52

Sales Social Media Customer Relationship Management B2B 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Ecrion

DECEMBER 15, 2020

Use Social Media | 3. Choose the Right Communication Platform. Today, we rely more on communication in business. 50% of the workplace is remote, leading to increased emphasis on communication. Businesses need to improve their external and internal communications. Improving Internal Communication.

Communication 68

Communication Social Media Advertising Customer Journey Mapping 68

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. Typically, videos are shared across social media platforms such as Instagram, Metaverse, X, YouTube, TikTok and more. How Can Enterprise Video Platforms Transform Communication?

Communication 52

Communication 2023 Social Media Travel 52

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 Whether SMS, WhatsApp or Facebook Messenger, Millennials favor communications that are mobile and instant, enabling them to respond immediately and while on the go. .

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Communication is key to great service.

Social Media 88

Social Media Blog Customer Service White Paper 88

Optimove

NOVEMBER 21, 2023

First, let’s take a brief look at what product recommendations are and then we will discuss how product recommendation strategies can be used to increase sales with Opti-X. Having a clear understanding of their preferences, motivations, and needs is vital for delivering the personalized shopping experiences that drive sales.

Sales 72

Sales Social Media User Experience Consumers 72

CSM Magazine

MARCH 12, 2024

The sales-focused AI agents are optimized for SMBs in ecommerce, enabling customers to proceed through the sales cycle without human involvement. Our new AI Sales Agents today offer the type of online information and context that once demanded human intervention.

Sales 52

Sales 2015 Social Media Books 52