BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Fragmented data across multiple systems and tools, complexities in monitoring performance across locations, and identifying areas for improvement can overwhelm even the most efficient enterprises.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

BirdEye

MARCH 11, 2024

In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. The psychology behind hashtag popularity, especially for businesses across locations, hinges on several key factors.

Social Media 72

Social Media Events Connections Engagement 72

Playvox

FEBRUARY 20, 2024

Remote work is the practice of working from a location other than the traditional office setting. This could be from home, a co-working space, or any other location with an internet connection. It enables companies to access a larger talent pool and recruit the best candidates, regardless of their geographical location.

Management 88

Management Contact Center Communication Feedback 88

Magellan Solutions

MARCH 26, 2024

That’s when the best BPO companies come to the rescue! That is, the right BPO partner is more than just an outsourced provider – it is a unique and adaptable business ally that can help your company develop and transform as it grows. Concentrix Location: Global Presence Specialties: Technology, Automotive, Healthcare Why for SMEs?

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

Daniel Group

APRIL 18, 2024

That is a fact of life, no matter how well-run the company. When I started my career, I was a district sales representative for a large agricultural chemical company. The company also provided a discount on additional products. I worked on a project for a trucking company years ago. Let me illustrate with a story.

Communication 98

Communication NPS Net Promoter Score 2008 98

ShepHyken

DECEMBER 18, 2023

Daily meetings involving all team members, regardless of their position, help to unify the company’s culture and values. By understanding the depth of customer relationships, companies can align their culture and optimize their customer experience, ultimately leading to improved service, retention, and growth. ” Tune in!

Net Promoter Score 87

Net Promoter Score Customer Centricity Culture Employee Experience 87

ShepHyken

JULY 26, 2022

Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought , a company that builds human-centered AI to transform the customer service experience. He shares how companies can use AI and technology to help customer support agents and customers find the best resolution. Using AI to Enable and Empower Customer Service Agents.

Customer Service 139

Customer Service Technology Connections Customer Experience 139

BirdEye

SEPTEMBER 11, 2023

Customers expect more than occasional “happy holidays” or “company news” posts. Customers expect more than occasional “happy holidays” or “company news” posts. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Those are generic and don’t resonate with them.

Social Media 106

Social Media Management Demo Measurement 106

BirdEye

MARCH 5, 2024

This social media statistic makes it very clear that a centralized approach to monitoring is important for brands spread across locations to drive impactful outcomes. Key benefits of social media monitoring for multi-location businesses How to develop an effective social media monitoring strategy?

Social Media 59

Social Media Multi-Channel Insights Brands 59

BirdEye

OCTOBER 16, 2023

Before you know it, consumers researching your brand and industry repeatedly see content that reflects your company positively. Your Google Business Profile is the best way to get your company at the top of results when users search for services in your area. From there, you start proactively managing your online reviews.

Management 110

Management Demo Brands Consumers 110

BirdEye

NOVEMBER 30, 2023

Recruitment and partnerships Job seekers and potential business partners often use social media to find a company’s reputation. Company reputation management facilitates showcasing the human side of your brand through storytelling, employee features, and relatable content, fostering a deeper connection with your audience.

Social Media 116

Social Media Management Brands Communication 116

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Management 98

Management Multi-Channel Social Media Interaction 98

Magellan Solutions

APRIL 25, 2024

However, research shows 59% of companies outsource to lower operational costs. This allows you to find the perfect fit for your needs, regardless of location. Domestic (Onshore) – This means partnering with a company located in your country. Access to Global Talent.

Average Handle Time 52

Average Handle Time Customer Satisfaction Measurement Call Center 52

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Management 111

Management Social Media Multi-Channel Feedback 111

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Maintaining efficiency in communication is a priority for any large-scale multi-location business. How does call forwarding work?

Customer Service 59

Customer Service Multi-Channel Call Recording Social Media 59

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Or, while certain types of content might perform well for one location, they might be irrelevant for another location. Let’s dive in. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management. Watch it on demand today.

Social Media 59

Social Media Management 2023 Demo 59

BirdEye

SEPTEMBER 8, 2023

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Multi-location real estate businesses might find tracking and responding to every review challenging without a tool or a process. You can do this by comparing the ratings and review volume across locations and review websites.

Management 111

Management Social Media Multi-Channel Demo 111

BirdEye

MARCH 8, 2024

Make sure that they find an optimized social media profile with: A complete bio containing brand name, physical store location, website/e-commerce site, Google Maps link, operational hours, and contact information. What social media users find here will significantly impact their decision to click that “Follow” button.

Social Media 59

Social Media Multi-Channel E Commerce Engagement 59

BirdEye

JANUARY 31, 2023

However, getting the most out of Nextdoor for your company does require some understanding and research. That’s why we’ve put together this complete guide to Nextdoor reviews for companies. This means that potential customers are more likely to see your company and choose it over others in the area.

Social Media 98

Social Media Multi-Channel Advertising Management 98

BirdEye

FEBRUARY 21, 2023

You can create company pages and share social media content with your audience to help generate leads or increase brand awareness. About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience.

Social Media 98

Social Media Management Multi-Channel ROI 98

BirdEye

NOVEMBER 10, 2023

Marketing for roofing companies often becomes an afterthought. Most roofing companies survive on seasonal leads, sporadic inquiries from listings , or occasional customer recommendations. Wondering how to market a roofing company? Table of contents Why should roofing companies invest in marketing?

Marketing 59

Marketing Social Media Advertising Books 59

Clarivate

APRIL 18, 2024

Since buying the chain, Amazon has made strategic expansions of its brick-and-mortar locations ( Connecticut , San Francisco , and Milwaukee ), increased IDN partnerships for specialty referrals to 18, and introduced healthcare-focused subscription services, including One Medical and RxPass.

2024 52

2024 Healthcare Retail 2023 52

Feedbackly

MARCH 28, 2024

The findings will assist companies in making data-based decisions on what kind of music to play to ensure the best possible customer experience and employee satisfaction. Royalty payments collected through licensing fees paid by music-using companies are an important source of income for music professionals such as composers and performers.

Feedback 105

Feedback 2024 Retail Employee Experience 105

CSM Magazine

MARCH 27, 2024

Previously known as D2 Maintenance, the Kent and London based company achieved a 200 percent increase in turnover in its first year of operation. “It is easy to use and it gives us total visibility, from any location, providing transparency for support staff, management and our customers.”

Management 52

Management 2018 2013 Customer Relationship Management 52

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. This can be in the form of an article or video, contests and giveaways , or updates about your company. What are the benefits of social media for multi-location businesses? How much does social media marketing cost a company?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

MARCH 7, 2023

With this dramatic growth, it only makes sense for companies to create and manage their social media pages on top platforms like Facebook, YouTube, Twitter, LinkedIn, and Pinterest. Social media is a valuable resource for companies seeking to digitize their marketing efforts.

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

Gravy Analytics

JUNE 3, 2019

Location intelligence is a relatively new term in marketing, but one that is gaining popularity as consumers demand more relevant content and offers. Broadly defined, location intelligence is a type of business intelligence based on the physical locations consumers visit. Business Advantages of Location Intelligence.

Automotive 92

Automotive Advertising Retail ROI 92

Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. But this is not the only concern; companies that fail to better optimize their location-based frontline staff will suffer to stay profitable and maintain a high-level of CX.

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

BirdEye

DECEMBER 30, 2023

In contrast, business accounts on Twitter are tailored for companies to promote their products or services, engage with customers, and boost their brand presence. Business accounts usually display the company’s logo as the profile picture and a branded image as the cover photo. Want to know more about the key differences?

Social Media 111

Social Media Advertising E Commerce Tourism 111

Optimove

DECEMBER 19, 2023

Demographic Segmentation Segmenting emails by demographic enhances relevance by tailoring content based on factors such as age, gender, location, and income. For a company specializing in educational materials, for example, effective segmentation plays a pivotal role in delivering tailored content to the right recipients.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

BirdEye

DECEMBER 5, 2023

State store locations, service areas, and target locations in all your Google Business Profiles (for multi-location businesses), listing websites, and social media platforms. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Management 111

Management Social Media Multi-Channel Feedback 111

BirdEye

OCTOBER 17, 2023

This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy. AI can significantly make brand building more effective for multi-location businesses.

Brands 59

Brands Social Media Multi-Channel Demo 59

BirdEye

DECEMBER 1, 2020

There may be logistical issues in rolling out a great CX strategy across channels, locations and geographies. Now add to this the complexity of the multiple locations that business may have. After making the change, THRIVE saw improvements in overall star rating and NPS across locations. Canada, Mexico, and the U.K.

Customer Experience 98

Customer Experience NPS Customer Journey Touchpoint 98

Team Support

MARCH 7, 2024

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. Leverage Technology: Utilize collaborative tools that make it easy for your team to work together, regardless of their location.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Omnichannel Communication 52

Team Support

MARCH 7, 2024

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. Leverage Technology: Utilize collaborative tools that make it easy for your team to work together, regardless of their location.

Exceptional Customer Service 52

Exceptional Customer Service Omnichannel Customer Satisfaction Communication 52

BirdEye

MARCH 22, 2024

Steve Wiideman at Birdeye View session for Growing on Google Google My Business description examples According to Google, the guidelines for the best Google Business descriptions are as follows: You must mention the business category, target location, and service area, if applicable. Contact us today for a sparkling clean home!

Events 59

Events Multi-Channel Demo Sales 59