Lumoa
OCTOBER 24, 2023
This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?” We will look at consumers’ hierarchy of needs in more detail below.
BirdEye
SEPTEMBER 8, 2023
In this article, we’ll go over the ins and outs of healthcare reputation management and teach you how to build a better digital presence. Table of contents What is healthcare reputation management? Healthcare reputation management statistics How does reputation management impact business growth? It’s not about vanity.
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West Monroe
JANUARY 23, 2022
It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.
InMoment XI
NOVEMBER 15, 2023
With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never been more critical. Competitive Advantage : Companies that prioritize customer experience often outperform their competitors.
West Monroe
NOVEMBER 20, 2019
As we saw with the October 2018 launch of Allina’s customer experience center in Coon Rapids and Fairview Health’s recent push to leverage technology to enhance their patient experience, Minnesota healthcare organizations are making significant investments in strategies focused on customer experience.
Team Support
MAY 31, 2023
Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. In fact, one study shows that 73% of consumers consider the quality of the customer experience to be an important factor in making a purchase decision.
TechSee
FEBRUARY 21, 2022
There are many ways AI is helping businesses across industries gain a competitive advantage. For example, AI in healthcare can predict which patients are at an increased risk for morbidities based on their medical records. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing.
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