InMoment XI
SEPTEMBER 12, 2023
Understanding the Basics of Competitive Analysis Competitive analysis involves systematically evaluating your competitors to identify their strengths and weaknesses relative to your own business. Preparing for a Comprehensive Competitive Analysis Before diving in, define clear objectives for your analysis. Why is this important?
Amity
AUGUST 22, 2016
Competitive Advantage isn’t Sustainable. Using everyday digital technology, customers have ready access to information, people, and resources. The competitive advantages businesses have developed to serve customers in the past are neither competitive nor advantageous today.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
FEBRUARY 8, 2024
Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. Competitive Advantage Organizations that optimize their contact centers are better positioned to differentiate themselves in the market by delivering superior customer service.
Eptica
OCTOBER 25, 2017
Date: Wednesday, October 25, 2017 Turning customer experience into competitive advantage. At a time when competition is ever-increasing, the experience that consumers receive is central to attracting and retaining their business, and therefore to the company bottom line. Published on: October 25, 2017.
InMoment XI
JULY 13, 2023
A key takeaway was the importance of ensuring that everyone in the organisation was informed and that they understood what Consumer Duty means for the whole business, but also their specific accountability in delivering against it. What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty?
InMoment XI
AUGUST 3, 2023
Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data.
TechSee
MARCH 17, 2021
In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.
Expert insights. Personalized for you.
260 
Let's personalize your content