Experience Investigators by 360Connext

OCTOBER 17, 2023

Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. This is why we have to continually connect to the business why. And that’s where it gets tricky. Executives want to see a clear link between CX initiatives and financial goals.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

2024 52

2024 Social Media Roadmap Webinar 52

Experience Investigators by 360Connext

DECEMBER 1, 2020

My client had just returned from a presentation to her executive committee. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers.

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

Customer Bliss

SEPTEMBER 19, 2017

At the time of the initial discussions with stakeholders and results presentations (done when the company was about 150 employees), she went to the executive level and explained the dichotomy between “what we’re doing” and “what customers care about.” They needed to refocus. What did she try to do each year?

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Remember, a well-researched business plan will provide clarity for you as the business owner and serve as a valuable tool when seeking funding or presenting your ideas to potential investors.

Financial 78

Financial Social Media Roadmap Loyalty 78

InMoment XI

OCTOBER 24, 2023

InMoment champions the cause of empathetic listening, and with speech analytics, every conversation becomes a bridge to deeper understanding and connection. The right tools not only capture and analyze data but present it in a manner that’s intuitive and actionable. What Are Predictive Analytics?

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

2018 40

2018 Connections B2B Roadmap 40

Experience Investigators by 360Connext

AUGUST 22, 2023

Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. your CX foundations. We can do it by thinking about how customer experience can support each department’s unique goals.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Thematic

JUNE 9, 2022

Connect insights to the trusted metrics of the organization, whether financial, operational or experiential This will make it easier to trust the insights and understand their impact. Add feedback and customer quotes connected to how the company operates This builds credibility with stakeholders, and improves receptiveness.

Feedback 62

Feedback Roadmap Insights Metrics 62

ShepHyken

JANUARY 22, 2019

The Interview with Mark Samuel: Mark’s book, B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results , details a paradigm shift that will lead individuals and companies to success. There needs to be a level of human connection and concern in every interaction, and this begins internally in all organizations.

Roadmap 91

Roadmap Exceptional Customer Service Books Culture 91

Optimove

OCTOBER 21, 2021

Because you don’t want your competition to have this advantage over you, we present you with a list of smart marketers’ questions and what they look for when evaluating marketing technology vendors. Buyer Demand #2: A roadmap for solution maximization.

Brands 59

Brands Roadmap Competitive Advantage Measurement 59

Lithium

NOVEMBER 1, 2022

It’s been a while since our last event in San Francisco, so to mark this return, we’re teaming up with our partner, Google, to bring you a Connect event packed with discussions, networking, and lunch with a view! Available On-demand. Check it out on-demand along with resources to help you succeed!

2022 52

2022 Roadmap ROI Social Media 52

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Public carrier coverage limitations may not enable all critical devices to connect via the PVNO model.

Connections 52

Connections Roadmap Wireless Financial 52

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX? Marc Prempain 12 July 2023

Social Media 52

Social Media 2023 Roadmap E-support 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community. Market presence: Revenue and number of customers.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

SurveySensum

MARCH 28, 2024

Creating a roadmap of your deadlines, setting realistic goals, and breaking them down into manageable tasks can make a world of difference. A well-tuned schedule and to-do list are your roadmaps to navigating the busy life of a student with confidence and control. How engaging was my presentation or discussion contribution?

Roadmap 52

Roadmap Feedback Presentation Social Media 52

Thematic

DECEMBER 28, 2022

When you only have a small amount of feedback to sift through, manual analysis works well, and keeps you connected to your users. As well as being the fastest way to surface insights, feedback analytics software puts real user comments front and center so you don’t lose your connection to your users.

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

Education Services Group

AUGUST 2, 2022

Of course, as your customers move through the many phases of the customer journey, Customer Success Managers (CSMs) regularly connect with them to see how things are going. Here is the opportunity to revisit your Customer Success Plan to ensure the team is meeting their milestones on the roadmap to success. In your dreams!

Presentation 52

Presentation Roadmap Metrics Customer Success 52

Customer Bliss

AUGUST 23, 2018

He had to think about how his team was currently serving him and what would be beneficial moving forward: Look at your roadmap and see who’s needed to execute what. By looking at the customer roadmap, Anand was able to better determine who could help him deliver on the work that needed to be done. Recruit deliberately.

Transportation 129

Transportation Management Chief Customer Officer Roadmap 129

ChurnZero

FEBRUARY 26, 2021

Once feedback is organized into themes, appoint a CSM to represent the voice of the customer and present the requests to the Product team on a monthly or quarterly basis. “If To better connect Product and Customer Success, Amanda’s team created a Slack channel where both functions post their requests.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Retently

MARCH 5, 2024

Acknowledging a customer’s effort to share their thoughts or experiences validates their input and strengthens their connection to your brand. This feeling fosters a deeper emotional connection between the customer and the brand. It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. This is similar to the “living journey maps” concept that was present in our initial release. Validate, test, and drive action on journey insights.” .

Customer Journey Mapping 52

Customer Journey Mapping 2007 Document 2022 52

Customer Bliss

AUGUST 3, 2018

There’s a human at the end of all of the decisions and interactions we’re making, and though we have tools to help us, it’s still the human element and thoughtfulness that helps us connect to our customers and provide a worthwhile experience. I wish that I’d had my CFO lead the analysis instead of trying to present it to them.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

SurveySensum

FEBRUARY 16, 2024

Today, in the area of customer support, telephone engagements play an important role in building and maintaining strong connections with customers. Customers will feel appreciated and connected on an emotional level, enhancing their overall experience with your service.

Communication 52

Communication Interaction Connections Demo 52

SurveySensum

FEBRUARY 16, 2024

Today, in the area of customer support, telephone engagements play an important role in building and maintaining strong connections with customers. Customers will feel appreciated and connected on an emotional level, enhancing their overall experience with your service.

Communication 52

Communication Interaction Connections Demo 52

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. has a roadmap, a backlog, iterations, and new releases.In Let’s take a look at her top 10 insights. Manage the Customer Journey as a Product.

2022 82

2022 Customer Success Insights Customer Journey 82

Thematic

JULY 11, 2022

All you need to do is connect your source data. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews. This algorithm learns on its own and identifies themes you might have missed.

Roadmap 77

Roadmap Banking NPS Feedback 77

SurveySparrow

MAY 24, 2023

Connecting with your audience is essential for every business or content provider in this fast-paced digital world. Tailor Polls to Your Audience It’s critical to design polls that connect with your audience if you want to properly engage them. Polls can be used to gauge knowledge, compile viewpoints, or foster critical thought.

Social Media 52

Social Media Feedback Interaction Engagement 52

SurveySparrow

JUNE 20, 2023

What is a Customer Experience Dashboard Imagine having all the critical information about your customers at your fingertips, presented in a visually appealing and user-friendly way. A well-designed Customer Experience Dashboard presents information in a user-friendly and intuitive manner. Excited to know what a CX Dashboard gives?

Insights 52

Insights Net Promoter Score Customer Experience Social Media 52

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. People want to feel more connected. People are seeking a more balanced, healthy lifestyle.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

Qualtrics

AUGUST 6, 2021

The longer you wait between when the data is collected and when it’s presented, the less you know and the less [likely] the action taken from it might actually relate to how colleagues are feeling right then.” By linking perceptions with outcomes, the AMA has effectively created a roadmap of what to do. Learn More.

Healthcare 26

Healthcare Employee Experience Metrics Connections 26

Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Samantha presented her findings to the CEO and executive team through a visual deck, in a way she knew her audience would be receptive to. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Centercode

OCTOBER 29, 2019

Presentations will run daily from 8 a.m. With so many companies adopting agile methodologies to keep up with faster release cycles , there’s a lot of dialogue around the role customers play in securing quality releases and driving product roadmaps. The only drawback? The only drawback?

2020 58

2020 Presentation Roadmap Travel 58

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

Customer Experience 183

Customer Experience Chief Customer Officer Roadmap Books 183

Russel Lolacher

JANUARY 16, 2023

Connect with, and learn more about, Esther on her platforms: . Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. And that identity creates an emotional connection to power that actually centers dominion.

Roadmap 98

Roadmap Culture Connections Books 98

Totango

AUGUST 29, 2019

By constantly monitoring your customers and gathering as much feedback as possible, you will forge a deeper connection, identify warning signs to help avoid escalations and, overall, improve the customer journey. . If this inability to connect is making it hard for you to retain customers, try using a customer success platform.

Customer Retention 87

Customer Retention Customer Journey Customer Centricity Customers 87