InMoment XI

AUGUST 3, 2022

Employees are invaluable for creating the human connections that reinforce brand loyalty, which helps your organization stay at or reach the top of your vertical! Sure, happy customers help a strong bottom line, but passionate, bold, and invested employees are what encourage those customers to keep doing so.

Employee Experience 557

Employee Experience Brands Roadmap 2021 557

Integrity Solutions

SEPTEMBER 23, 2021

Value Based Selling Connects With Customers’ Needs. A value based selling process is the foundation for aligning the way salespeople connect with the way customers buy. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. Executing On A Value Based Selling Process.

Roadmap 73

Roadmap Sales Leadership Insights 73

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections E-support Social Media Roadmap 64

Experience Investigators by 360Connext

MARCH 12, 2024

This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation. We dive into why it’s vital for businesses to not only attract new customers with shiny offers but also to maintain and deepen existing relationships through reliable and meaningful engagement.

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

Experience Investigators by 360Connext

MARCH 19, 2024

As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot. Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences?

Roadmap 200

Roadmap Culture Leadership Books 200

InMoment XI

APRIL 26, 2022

If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you. However, intelligence and roadmaps are only half the battle; taking action is imperative to actually making your experiences more inclusive. Key 2: Engage All Audiences.

Customer Experience 493

Customer Experience Employee Experience Social Media Roadmap 493

Innovative CX

AUGUST 10, 2021

Combining the two types of metrics helped connect the dots for agents so they knew improving their health metrics would have a corresponding improvement in their performance metrics. Longer handle times perhaps indicate an agent needs more training, shorter ones may indicate an agent’s accuracy level (a performance measurement) is at risk.

Connections 59

Connections Average Handle Time Customer Experience Contact Center 59

C3Centricity

MARCH 2, 2020

If we had followed the seven-step roadmap I am going to share with you now. These connections are particularly valued by smaller, emerging markets, which most people in larger organisations ignore and never consult. The 7-Step Roadmap. Could the project have been a success? Of course it could. Why projects fail. They didn’t.

Roadmap 71

Roadmap Management Consulting Communication 71

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Doing this will help you foster a community around your brand, where customers feel heard, valued, and connected.

Brands 378

Brands Management Multi-Channel Social Media 378

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

2024 52

2024 Social Media Roadmap Webinar 52

Avaya

APRIL 15, 2019

The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog.

Roadmap 47

Roadmap Customer Experience Contact Center Customer Satisfaction 47

Martin Hill-Wilson

JANUARY 29, 2016

Instead a different type of interface connects customers and organisations. Some remains on the roadmap. The post Got These On Your 2016-2019 Service Roadmap? But I can’t quite imagine the Amazon resource planners introducing robots for their Mayday service as yet. Even in a drone crazy culture. Some of that is 2016 capability.

Roadmap 49

Roadmap 2016 2019 Customer Journey Mapping 49

Customer Bliss

JANUARY 29, 2015

You have connected the dots for the organization on how each part of your operation’s communication impacts the experience. You have created a roadmap that is being actively communicated as you progress. Be dogged about showing that roadmap each and every time someone talks about the customer experience work.

Customer Experience 180

Customer Experience Roadmap Metrics Customers 180

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. Customer feedback dashboards. And they thought – hey, we know our customers!

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

Gainsight

JANUARY 6, 2023

The Connection Between Product Experience and Net Revenue Retention. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap.

2023 52

2023 Roadmap Webinar Metrics 52

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! It’s the way forward in tailoring interactions to their liking, preventing negative experiences, and fostering lasting emotional connections. If brands are to remain competent and foster a unique relationship with their clientele, they have to adapt to the changing trends in CX.

Management 98

Management ROI Touchpoint Roadmap 98

Gainsight

MARCH 7, 2022

This connection [between CS and Product teams] is no [longer] a “good to have” but a “must-have” for customers and cloud businesses to be successful,” said Tarun Luthra, a Head of Product Support and Global Vice President of Customer Experience. Level 5: The teams are partners and BFFs and naturally bring each other into conversations.

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

2018 40

2018 Connections B2B Roadmap 40

Customer Bliss

SEPTEMBER 19, 2017

Year 1: Internally, all departments had to understand what CX meant and how it connected to their work. Here are the five stages they use, journey mapping wise: Year-by-year… Normally my guests have been in the role 2-3 years, but Libby has been around longer, so I wanted to take a longer-term framework in speaking with her.

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

Magellan Solutions

FEBRUARY 26, 2024

Machine learning algorithms analyze incoming calls to enable intelligent, personalized connections. Priceline Story : Priceline had migrated to Amazon Connect pre-pandemic. Magellan Solutions specializes in tailored roadmapping and integration guidance for AI transformations. Lines overwhelmed their legacy system.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

2023 52

2023 Innovation Roadmap Events 52

Gainsight

JULY 13, 2022

Get connected. At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

2022 59

2022 Roadmap Events Connections 59

Experience Investigators by 360Connext

OCTOBER 17, 2023

Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. This is why we have to continually connect to the business why. And that’s where it gets tricky. Think about what you want leaders to know before you determine what data to include.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Public carrier coverage limitations may not enable all critical devices to connect via the PVNO model.

Connections 52

Connections Roadmap Wireless Financial 52

BirdEye

JULY 21, 2023

This positive social connection leads to increased job satisfaction. But without a clear strategy for fostering a more connected and unified team, the goal of a cohesive environment can seem like an elusive one. Team building activities Team building activities offer a chance for staff to connect and bond outside of regular work tasks.

Competitive Advantage 52

Competitive Advantage Roadmap Culture Communication 52

CSM Magazine

JUNE 7, 2023

“At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive.

Wireless 52

Wireless Telecommunications Customer Service 2008 52

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. These connections can lead to valuable referrals, new business opportunities, and strategic partnerships to help your business thrive in a competitive market.

Financial 78

Financial Social Media Roadmap Loyalty 78

COPC

JANUARY 9, 2024

Lance Gruner: Our journey is rooted in our core purpose of connecting and powering an inclusive digital economy that benefits everyone. We ensured alignment by creating an employee brand book that encompassed communication guidelines, employee objectives and project roadmaps.

Customer Experience 76

Customer Experience Net Promoter Score 2024 Customer Care 76

Integrity Solutions

APRIL 28, 2021

A 5-step roadmap to get you started. One thing to keep in mind is that people work best when their activities are clearly aligned with a set of principles they can connect with and get behind. Creating a Customer Retention Strategy: A Leadership Roadmap. Ask yourself: Does our organization’s purpose inspire our employees?

Customer Retention 92

Customer Retention Net Promoter Score Customer Centricity Roadmap 92

Thematic

JUNE 9, 2022

Connect insights to the trusted metrics of the organization, whether financial, operational or experiential This will make it easier to trust the insights and understand their impact. Add feedback and customer quotes connected to how the company operates This builds credibility with stakeholders, and improves receptiveness.

Feedback 62

Feedback Roadmap Insights Metrics 62

ShepHyken

JANUARY 22, 2019

The Interview with Mark Samuel: Mark’s book, B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results , details a paradigm shift that will lead individuals and companies to success. There needs to be a level of human connection and concern in every interaction, and this begins internally in all organizations.

Roadmap 93

Roadmap Exceptional Customer Service Books Culture 93

Maru Group

APRIL 17, 2023

By Todd Trautz and Brent Snider Maru/Matchbox | April 2023 Do you know how your consumers emotionally connect to your brand? How do consumers emotionally connect and feel about the brand (Emotional equity). Emotional equity is not only how close a consumer feels to a brand or how intensely they feel but why and how they connect.

Measurement 74

Measurement 2023 Roadmap Consumers 74

Lithium

NOVEMBER 1, 2022

It’s been a while since our last event in San Francisco, so to mark this return, we’re teaming up with our partner, Google, to bring you a Connect event packed with discussions, networking, and lunch with a view! Available On-demand. Check it out on-demand along with resources to help you succeed!

2022 52

2022 Roadmap ROI Social Media 52

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX? Marc Prempain 12 July 2023

Social Media 52

Social Media 2023 Roadmap E-support 52

Optimove

OCTOBER 21, 2021

Buyer Demand #2: A roadmap for solution maximization. In the years to come, the requirement of a roadmap to success will become a mainstay of the marketing technology evaluation process. For more tech-savvy organizations, this might mean demand for flexible solutions with robust API offerings.

Brands 59

Brands Roadmap Competitive Advantage Measurement 59

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

2021 52

2021 Roadmap Webinar Leadership 52