Clarivate

DECEMBER 13, 2017

We call these companies ‘customer first’ companies because they are so focused on thinking about their business from the customer perspective first. It’s also why our company name reflects our own desire to help our customers transform into a customer first company. appeared first on CustomersFirst Now.

Customer Experience 49

Customer Experience Management Customer Journey Mapping Roadmap 49

SurveySensum

JANUARY 12, 2024

The Problem with Generic Feedback: 5 Strategies for Humanizing Customer Feedback: Embrace Active Listening: Go Beyond Numbers: Understand Emotions: Personalize Engagement: Embrace Transparency and Collaboration: Humanize Your Communication: Tips to Help you Create Personalized Engagement with your Customers.

Feedback 52

Feedback Engagement Customer Journey Mapping Social Media 52

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

Gainsight

APRIL 12, 2022

Whether you have an existing and evolving Customer Success (CS) team or are building an organization for the first time, it’s likely that you have experienced the realities of change management: It is hard, uncomfortable, and full of resistance. Utilize Consulting Experts. Remain Customer-Centric.

Customer Centricity 52

Customer Centricity Customer Journey Mapping Consulting Roadmap 52

Alida

SEPTEMBER 22, 2016

Test your assumptions about the customer journey. Visionary Award winners Alliant Energy and the Art Gallery of New South Wales shared how they built the ultimate end-to-end customer journey. Companies must welcome customer feedback and continually test and learn from new ideas.

2016 267

2016 Innovation Marketing Insights 267

Experience Investigators by 360Connext

JULY 24, 2019

Retrofitting customer experience means baby steps and giant leaps. The struggle to move an entire organization from product- or sales-focused to customer-focused is intense. In my consulting work, I run into these six CX problems often, so there’s a good chance they’re affecting your organization too. CX Problem #3.

Culture 110

Culture Customer Centricity Customer Journey Mapping Sports 110

Natalie Petouhof

OCTOBER 12, 2016

A systems integrator (SI) or customer experience (CX) service provider brings together solutions into an overall customer experience hub. They work with all functional departments, such as marketing, sales, customer service, supply chain, ecommerce, IT, digital performance management (DPM) and back-office systems.

Customer Experience 45

Customer Experience Customer Journey Mapping Consulting Roadmap 45

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Cons The integrations are limited however, they’re in the roadmap.

Automotive 52

Automotive Feedback 2023 Demo 52

Customer Bliss

OCTOBER 24, 2017

Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, Anahita Reilly walks us through her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

Circular Edge

DECEMBER 13, 2022

While retaining historical business transaction data is required, managing it can be a challenge. Contact Circular Edge today to learn more about our NetSuite consulting services. Customer service agents are providing service recommendations without purchase history records, leading to frustrated clients. contact-form-7].

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Wootric

MARCH 15, 2020

Customer success managers can reach out one-on-one via email or phone, but that isn’t always practical. Here’s a quick guide on how to automate closing the loop on customer feedback. Improve customer experience at customer journey touchpoints. How do you begin a customer advocacy program like this?

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? Ultimately, success in turning a new leaf depends on getting your hooks into manageable steps that resolve past weaknesses to propel your growth. Customer Journey Mapping — resolve to drive collaboration.

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81

SmartKarrot

MARCH 21, 2023

Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Lead a group of customer success managers and make sure they are working towards the same goals.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

Confirmit

APRIL 15, 2019

Ecore’s Voice of the Customer program measures and monitors the customer experience at many stages of the customer journey. It also delivers customer insights that are used by stakeholders all over the business to drive decision-making. Director, CX Consulting, Confirmit. REGISTER HERE. Brad Linville.

Customer Experience 40

Customer Experience Webinar B2C Roadmap 40

SmartKarrot

MAY 16, 2023

Role: Customer Success Manager Location: Rockville, MD, United States (Remote) Organization: CloudBolt Software As a Customer Success Manager, you’ll work with clients to guarantee overall CloudBolt success by guiding them through the onboarding process and customer journey and ensuring their complete adoption and satisfaction.

Customer Success 19

Customer Success Roadmap Customers Customer Retention 19

SmartKarrot

SEPTEMBER 8, 2021

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

Customer Success 19

Customer Success Roadmap Customer Satisfaction ROI 19

Gainsight

JULY 26, 2022

For many, that means triggering email communications at regular intervals or key milestones of the customer journey. Dealerware was able to address this exact issue leveraging a simple in-app widget which had customers indicate their overall satisfaction with the tool at regular intervals with a simple thumbs up or thumbs down widget.

NPS 59

NPS Webinar Roadmap Feedback 59

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects.

Customer Success 19

Customer Success Return on Investment Roadmap Measurement 19

CSM Practice

FEBRUARY 15, 2019

But when was the last time you took a look at not just your customer service, but the customer experience. The time that a customer or client spends with you – or customer journey – is a dynamic experience. Because when your customers succeed, your business succeeds. What kind of experience are they having?

Customer Success 49

Customer Success Roadmap Customer Journey Customers 49

CSM Practice

FEBRUARY 15, 2019

But when was the last time you took a look at not just your customer service, but the customer experience. The time that a customer or client spends with you – or customer journey – is a dynamic experience. Because when your customers succeed, your business succeeds. What kind of experience are they having?

Customer Success 53

Customer Success Roadmap Customer Journey Customers 53

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Customer Journey Mapping Roadmap Presentation 19

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Customer Success 10

Customer Success Roadmap Consulting Touchpoint 10

SmartKarrot

MAY 19, 2022

Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Data Focus – analyzing and continuously improving how we work.

Customer Success 19

Customer Success Multi-Channel Roadmap Government 19

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Manage complex, cross functional customer implementations for new product deployments.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

Kustomer

NOVEMBER 1, 2021

The “Road Map” course offers help with designing an effortless experience when creating a customer journey map. By creating an effective journey map, especially when it comes to digital platforms, businesses will see customer satisfaction improve. Paolo goes on to introduce his newest course titled, “Crisis Response.”

Customer Service 97

Customer Service Social Media Customers Customer Satisfaction 97

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Roadmap Customers Webinar 19

Kustomer

APRIL 28, 2022

This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. Jochem explains that journeys look different for all companies and vary depending upon products and services offered. This doesn’t mean that reps have to constantly be pushing customers to buy more.

Management 97

Management Customer Journey Roadmap Customer Service 97

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Collaborate cross-functionally to rapidly improve the customer experience.

Customer Success 19

Customer Success Sports Roadmap Books 19

CSM Practice

JULY 24, 2019

The customer-centric mindset entails making major decisions while taking customer needs and customer journeys into account. This responsibility is not limited to the CSM (Customer Success Manager) alone, a company-wide disposition to customer satisfaction is crucial to customer success.

Customer Centricity 45

Customer Centricity Roadmap Customer Satisfaction Customer Success 45

SmartKarrot

APRIL 28, 2022

Visit customers for one on one strategy, roadmap, and alignment meetings (as needed). Be a partner to the customers to help them envision new ways to use the platform. Work with the technical account team as needed for customer success. Initiate customer journey tracking and define the KPI’s.

Customer Success 19

Customer Success E-support E Commerce Roadmap 19

ProProfs Chat

JULY 6, 2018

This passion for the customer experience is what keeps the team members happy in their job and then empowering them to make decisions results in a differentiated level of support for years to come. Chief Empathetic Officer at My Customer First Consult. First things first, the customer always has to come first!

Customer Service 100

Customer Service Culture Customers Interaction 100

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Build sustainable and scalable customer success systems to support both our high growth and enterprise customer base.

Customer Success 19

Customer Success Multi-Channel Roadmap Leadership 19

ClearAction

MARCH 21, 2017

As Linden and Chris Brown describe in their book, The Customer Culture Imperative , a database of more than 200 companies makes it possible to benchmark your organization to growth success standards. This endeavor led to an array of positive changes that are building new outlooks and skills, stronger handoffs and smoother customer journeys.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Communicating measurable value and proactively identify development needs at our customers.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Roadmap Leadership Books 19

SmartKarrot

AUGUST 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: IntelliShift As a Customer Success Director, you will develop and manage a small portfolio of large, high-value enterprise customers with a deep knowledge of the customer’s business goals and success criteria.

Customer Success 19

Customer Success Seminar Roadmap Customer Centricity 19

SmartKarrot

JULY 16, 2021

Leading, expanding, and mentoring the Customer Success team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team. Empower customers to connect their goals and challenges with the solution in monday.com.

Customer Success 10

Customer Success Healthcare Consulting Roadmap 10