ijgolding

SEPTEMBER 13, 2018

Like me, Stefan leverages decades of practitioner experience to support businesses and customer experience professionals in a consulting capacity, all around the world. Keeping the leadership team updated about what’s ahead is difficult! As a CX leader and consultant I have been there, done that … I am wearing the T-shirt!

Roadmap 67

Roadmap Books Consulting Workshop 67

Second to None

FEBRUARY 12, 2021

In our experience consulting with national and international retail brands, the key to actually improving your customer experience is this: . A roadmap enables your brand to immediately take action and define priorities and new initiatives to drive performance and sales. #2. Create a clear road map. Incentivize your team.

Communication 62

Communication Customer Experience Roadmap Feedback 62

SurveySensum

FEBRUARY 14, 2024

But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe. User-Friendliness: Ensure the tool is user-friendly for both managers and employees. Get end-to-end CX consultation from top CX experts to get started!

2024 52

2024 Feedback Culture Demo 52

Gainsight

APRIL 14, 2022

Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Often, it’s about leadership. But time and again, we’ve seen that VPs of CS shouldn’t split their job between executive leadership and operations. Offer strategic consulting for CS leadership.

Chief Customer Officer 52

Chief Customer Officer Leadership Customer Success Roadmap 52

Michelli Experience

JULY 25, 2017

In support of my formula, Neil Davey, the managing editor of mycustomer.com recently cited David Ulrich’s research on the value chain of trusting and engaging employees. Key Leadership Behaviors. In the case of Mercedes-Benz leadership, that vision was shared both through words and in the form of a visual roadmap.

Consulting 45

Consulting Touchpoint Leadership Roadmap 45

SmartKarrot

DECEMBER 13, 2022

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Apply here: [link]. Generating robust, scalable solutions to clients’ toughest network problems.

Customer Success 19

Customer Success Roadmap Leadership Government 19

Gainsight

APRIL 8, 2020

This blog post is written by guest author, Steve Johnson, CEO and founder of Under10 Consulting and former VP and Founding Instructor at Pragmatic Institute. Steve is an author, speaker, and product coach, as well as co-creator of the popular product management and marketing frameworks from Pragmatic Institute and QuartzOpen.

Travel 52

Travel Roadmap Document Sales 52

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. The themes today centered around Human-First Customer Success and Transforming Customer Centricity.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

ClearAction

NOVEMBER 26, 2017

Marketing Operations tracks leading indicators to manage turbulence. Sustainable market leadership. Compliance leadership. Marketing Operations delivers budget management discipline. It takes a genius to manage this information explosion. Risk/contingency management. Marketing Operations drives this effort.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

ChurnZero

MARCH 31, 2020

Customer Success Managers don’t want to contribute to email fatigue, but they also don’t want to be silent. Jeremy’s team is heavily reliant on auto-renewals with 18,000 customers managed across nine Customer Success Managers. How do you balance customer communications during a crisis?

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue. Act as a techno-functional consultant and provide recommendations on process.

Customer Success 19

Customer Success Roadmap Consulting Financial 19

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. for senior leadership. Better attributes include someone passionate about problem-solving—think project management, analytical and curious instead of technical.

Fashion 52

Fashion Leadership NPS Customer Success 52

SmartKarrot

OCTOBER 11, 2022

Apply here: [link] Role: Director of Customer Success Location: Atlanta, GA, US (On-site) Organization: BrainWorks As a Director of Customer Success, you will be leading, managing, and supervising other members of the implementation team. Creating and maintaining regular project status reporting for internal stakeholders and leadership.

Customer Success 19

Customer Success Customer Journey Mapping Roadmap Presentation 19

Natalie Petouhof

OCTOBER 12, 2016

They work with all functional departments, such as marketing, sales, customer service, supply chain, ecommerce, IT, digital performance management (DPM) and back-office systems. SIs often incorporate organizational change management. Create strategy and technology roadmap  . Customer success management  .

Customer Experience 45

Customer Experience Customer Journey Mapping Consulting Roadmap 45

SurveySensum

MARCH 5, 2024

Employee feedback is the roadmap for this journey of improvement. For example- How satisfied are you with the feedback and support you receive from your manager? Are there any specific areas where you’d like more guidance or coaching from your manager? And the best part is if it comes with an end-to-end consultation!

Culture 52

Culture Feedback Employee Experience Demo 52

ClearAction

MARCH 21, 2017

Business Performance Leadership. The database is diverse across geographies and industries, and the benchmark findings provide a practical roadmap for your organization’s progress in strengthening its customer culture. Mastery of these customer culture factors and levers is not as hard as you think. Yes, customer culture is it!

Culture 69

Culture Roadmap 2012 Customer Centricity 69

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. We’ll be talking a lot about customer success leadership at Pulse 2019. Captain Picard was different.

Leadership 79

Leadership Customer Success 2010 2020 79

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Apply here: [link].

Customer Success 19

Customer Success Roadmap Books Customers 19

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.

Customer Success 19

Customer Success Multi-Channel Roadmap Leadership 19

SmartKarrot

AUGUST 13, 2021

Jointly responsible with management peers for ensuring that both existing and new projects are set up to succeed and are executed at or above founders’ expectations. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups.

Customer Success 10

Customer Success Roadmap Consulting Touchpoint 10

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements. Apply here: [link].

Customer Success 19

Customer Success Roadmap Leadership Government 19

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The key is being consultative and guide customers to their outcomes. At SmashFly, we partner closely with our product management team. Question 4.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

Second to None

MAY 17, 2019

Whereas startups in the west may begin by creating a promising app and obtaining funding through its predicted success, worrying about the business model and finances later, those in the midwest look for a sturdy roadmap with tangible steps and objectives. Our solutions are developed on the basis of solid research and statistical science.

B2B 90

B2B Roadmap Brands Culture 90

SmartKarrot

FEBRUARY 7, 2022

Role: Senior Customer Success Manager Location: New York, NY, US (Hybrid) Organization: Recapped As a Senior Customer Success Manager, you will be collaborating with Sales to successfully onboard new customers. Support and enable existing users by answering questions, demoing the product, and being an available resource.

Customer Success 19

Customer Success Roadmap Demo Customers 19

SmartKarrot

AUGUST 24, 2022

Manage, build, and retain a focused Customer Success team that creates long-term customer relationships. Share all CSM operational results with executive leadership pinpointing strengths and weaknesses and a plan to grow. Develop the metrics, analytics, and reports to measure, manage and develop the Customer Success Team.

Customer Success 19

Customer Success Roadmap Leadership Books 19

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Roadmap Customers Webinar 19

SmartKarrot

NOVEMBER 2, 2022

Retain, attract, mentor, organize, and manage a high-performance team, fostering a culture of ownership, accountability, and ethical behavior. Evolve the customer engagement models to incorporate both managed and self-service orientations. Drive upsell/cross-sell opportunities with existing accounts for incremental client growth.

Customer Success 19

Customer Success Multi-Channel Social Media Roadmap 19

Gainsight

MAY 7, 2019

If you’re building and managing products, it can often feel like life is a nonstop rollercoaster and every time one box is checked, another five are added. So we thought we’d pause and take a moment to recognize some influential people in the Product Management community. SC Moatti, Founder of Products That Count. REGISTER NOW.

2019 49

2019 Books Consulting Blog 49

SurveyGizmo

JULY 23, 2018

Related: How to build an employee experience roadmap (with template). Assessing leadership’s understanding of workplace bullying: Organizations can leverage surveys to assess the level of understanding managers, supervisors, and other executive leadership have of what workplace bullying is and how to address it.

Healthcare 63

Healthcare Culture Employee Experience Competitive Advantage 63

SmartKarrot

DECEMBER 3, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. Communicating measurable value and proactively identify development needs at our customers.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

Circular Edge

MAY 2, 2022

Before joining Quatris in 2014, she served as CFO for Jibe Consulting. I think you have to have a ton of self-awareness in any leadership position,” Cook said. Cook and Schutz both use their boards of directors as a key resource — members often have deep industry experience and are or were in senior management roles.

2014 52

2014 Culture Healthcare Apparel 52

SurveySensum

JULY 14, 2020

Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Call Center Roadmap Government 19

ijgolding

APRIL 19, 2017

We live in a world that has become increasingly and almost entirely focused on ‘commercialisation’ (the process of managing or running something principally for financial gain). It is a guide, a roadmap, a set of boundaries by which the business will function.

Customer Experience 76

Customer Experience Customer Centricity Metrics Financial 76

SmartKarrot

AUGUST 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: IntelliShift As a Customer Success Director, you will develop and manage a small portfolio of large, high-value enterprise customers with a deep knowledge of the customer’s business goals and success criteria.

Customer Success 19

Customer Success Seminar Roadmap Customer Centricity 19

CSM Practice

FEBRUARY 24, 2020

Understanding the percentage of product features in use helps technology businesses to shape their product roadmap. Tracking activation rate enables the Customer Success manager to prioritize and organize their work and recognize bottlenecks to conversion and product adoption. Outcomes Achieved = Number of Outcomes Achieved / Period.

Metrics 52

Metrics 2014 Customer Success Financial 52

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. C S starts with investing in leadership defined as such to embed the success mentality into the cultural fabric of the company. Bri Adams , Customer Success Manager , ChurnZero .

2020 80

2020 Customer Success Chief Customer Officer ROI 80