TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture. We know the plot. End of story.

Culture 71

Culture Workshop Leadership Books 71

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement. Regularly post high-quality images of completed projects.

Marketing 109

Marketing Social Media Advertising Workshop 109

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Customer-centric Culture & Communications. And much of that culture starts with communication.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

FEBRUARY 3, 2020

According to a study by Happier : Only 30% of American employees feel engaged at work and those who aren’t engaged are more likely to miss work, negatively influence their co-workers, and drive customers away. Many other studies show that happy, engaged employees perform better and stick around longer. On-site CX Workshops.

Workshop 197

Workshop Healthcare Sales Financial 197

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. You’ve completed an energizing workshop and designed a powerful journey map visual. You’ll need to engage stakeholders from across the business, even people whose functions don’t directly touch customers.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

Customer Bliss

AUGUST 9, 2018

The video feedback was one of the first steps in reshaping how the customer experience was viewed, but to truly have a catalyst for the CX program and drive culture change, Daniel and Elizabeth decided to create a customer room. Drive culture change. Top executives are invited to come into the space and hold meetings and workshops.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. However, these are not easy conversations to have, especially on teams and in cultures where specific roles are ingrained. Contact me here.

2021 115

2021 Innovation Workshop Leadership 115

Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Improving customer experience starts with a commitment to change the culture. #NGCE [link] pic.twitter.com/U8rdqOdYqS.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

SurveySensum

FEBRUARY 19, 2024

Foster Innovation and Adaptability It is another principle that is adopted by some of the most successful businesses. Staying innovative and adaptable to new technologies for your business will make you always stay ahead of your competitors as well as generate better revenues.

Customer Centricity 52

Customer Centricity Innovation Demo Communication 52

One Millimeter Mindset

DECEMBER 15, 2021

First, consider that these solutions and outcomes may not be aligned with what your organization’s culture (and strategy) currently support. Why not leverage existing core competencies with a smidge more of creativity and innovation? Not the creative and innovative type? What’s not to love about that type of opportunity?

Innovation 90

Innovation B2C Workshop 2022 90

SurveySensum

JANUARY 11, 2024

Here’s a startling fact: according to Forbes, organizations with highly engaged teams realize a 21% greater profitability. Today, businesses are opting for different work cultures and styles. They can tell when they are dealing with happy, engaged employees. Well, guess what? So, it requires you to manage your team well.

Demo 52

Demo E-support Culture Feedback 52

One Millimeter Mindset

NOVEMBER 17, 2021

Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Otherwise you haul around a whole lot of stress you actually have a high degree of control over.

Leadership 91

Leadership Workshop Innovation Reference 91

Up Your Service

MARCH 11, 2019

SM Store asked UP Your Service to help build a culture of service excellence in 57 stores across the Philippines. Workshop Leaders were certified to deliver service education programs to everyone. Xian’s entertaining and innovative antics were captured on video and went viral on social media.

Workshop 85

Workshop Entertainment Social Media Innovation 85

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals.

Metrics 52

Metrics Culture Demo Healthcare 52

One Millimeter Mindset

AUGUST 25, 2021

You and I operate according to a series to basic assumptions which are part of the culture of our professional disciplines. In speaking to, conducting workshops for, and coaching professionals like you, the most common professional assumptions shared with me are listed, below. Then engage me to present a One Millimeter Mindset program!

Workshop 106

Workshop Culture Innovation Leadership 106

One Millimeter Mindset

JANUARY 5, 2021

Before you earn one more professional certification or degree, ask yourself how and why your education impacts your professional habits, mindset and innovation. If you continue to choose people, relationships, and solutions which are comfortable, rather than innovative, you reinforce rather than avoid professional complacency.

2021 93

2021 Workshop Innovation Leadership 93

One Millimeter Mindset

FEBRUARY 4, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting? Contact me here.

Leadership 81

Leadership Workshop Innovation Consulting 81

Lumoa

MAY 5, 2022

Innovation and development happen best through people who bring different skills and perspectives to the same room. In addition, you must have employees who are committed to creating a good performance culture. Facilitate service design and innovation using a solid structure containing well-known and proven CX methods.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

One Millimeter Mindset

JANUARY 21, 2021

Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Engage me to present a One Millimeter Mindset program! Searching for a one-on-one catalyst for professional innovation and cross-functional leadership? One millimeter at a time. Delivered virtually or in-person. Contact me here.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

Up Your Service

MARCH 11, 2019

SM Store asked UP Your Service to help build a culture of service excellence in 57 stores across the Philippines. Workshop Leaders were certified to deliver service education programs to everyone. Xian’s entertaining and innovative antics were captured on video and went viral on social media.

Workshop 45

Workshop Entertainment Social Media Innovation 45

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list.

E-support 105

E-support 2020 Workshop Culture 105

One Millimeter Mindset

AUGUST 22, 2018

This week, I am engaged in what I love and what I do best. Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Or that which is culturally ingrained. It is THE thing. . As well as our professional development.

Workshop 51

Workshop Customer Retention Roadmap Innovation 51

COPC

OCTOBER 16, 2023

Millennials and Generation Z, on the other hand, have grown up in a highly digitized world, valuing collaboration, innovation, and the integration of technology into their work lives. Fostering a frontline workplace culture that integrates the diverse expectations of different generations is essential.

Leadership 94

Leadership Transportation Workshop Contact Center 94

One Millimeter Mindset

AUGUST 1, 2018

Compelling stories become the reasons new hires seek to be engaged within that organizational culture. Developing an innovation collaborative culture fosters a workforce of nascent storytellers. Towards a new way of leveraging collaboration to catalyze professional innovation, workforce engagement and customer retention?

Customer Success 50

Customer Success Customer Experience Workshop Customer Retention 50

One Millimeter Mindset

DECEMBER 10, 2018

Workplace collaboration is a professional development and innovation strategy. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. I will be honored to customize my keynotes and workshops to your next event. But, most of the time, ignore.

2018 65

2018 Blog Workshop Innovation 65

Customer Bliss

NOVEMBER 23, 2016

Proactive experience reliability and innovation. One-company leadership, accountability, and culture. You can use this audit in the beginning of your role to engage leaders and your operational silos and to educate them on the five competencies. Those are: Customers as assets. Align around experience.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

SurveySparrow

NOVEMBER 28, 2023

Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. Key Elements: Novelty and Uniqueness: Introduce unexpected features, setting the product apart with innovative elements. Stay Awesome, Keep Adapting: Embrace a culture of continuous improvement. Workshop Magic: Host Kano workshops.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. How do they engage with their agents and tap into frontline insight that can build a business case for change?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

NOVEMBER 12, 2018

Discover how my programs kick start a storytelling culture for your organization or association. Otherwise, those cultures are full of very talented people, who are extremely busy working full time. I will be honored to customize my keynotes and workshops to your next event. Click on this link to find out more. Contact me.

Workshop 75

Workshop Customer Retention Events Culture 75

One Millimeter Mindset

DECEMBER 3, 2020

And continue building a culture of HR leadership conversations. Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Contact me here.

Leadership 86

Leadership Workshop Innovation 2020 86

CSM Magazine

DECEMBER 21, 2022

A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. An effective HR onboarding software helps the department create an onboarding process that is engaging and solves all the employees’ concerns, whether big or small.

Seminar 52

Seminar Culture Workshop Social Media 52

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Why let professional bias and intimidation create a culture of exclusivity, instead of a more inclusive workplace culture? Contact me.

Workshop 44

Workshop Culture Roadmap Events 44

SurveySparrow

AUGUST 30, 2023

Innovation and Adaptation The customer landscape is dynamic. Think of it as your creative workshop, where you’ll learn how to design experiences that captivate, engage, and resonate. Grant illustrates how fostering a culture of open-mindedness and intellectual humility can revolutionize teams and organizations.

Books 52

Books Customer Experience Roadmap Loyalty 52

ClearAction

OCTOBER 25, 2022

We aimed from the start to align every work group with customers’ priorities, engage every group in improving CX efficiency and effectiveness, and embed customer-focus in running our business. Interestingly, every digitalization study reveals that primary success factors are cultural. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71