Beyond Philosophy

DECEMBER 28, 2020

A few years ago, when speaking in Singapore, I asked my audience questions during my presentation, like I always do. To my surprise, nobody answered, and the presentation suffered for it. Now, I adapt my presentations based on where I am speaking. We covered this topic on a recent podcast.

Culture 97

Culture Net Promoter Score 2005 Presentation 97

InMoment XI

JULY 13, 2023

There was also emphasis on fostering a culture of ongoing learning and improvement. By embracing a mindset of adaptability and remaining attuned to shifting customer expectations and regulatory landscapes, organisations will be best able to meet the challenges and seize the opportunities presented by the act.

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Daniel Group

NOVEMBER 20, 2023

B2B Industry Culture: What Should You Do for Business Success? Culture is often a puzzling influence on business success. In this blog, I explore B2B industry culture and offer suggestions to improve it. Culture is a critical difference between those clients who improve CX versus those who need help to reach their potential.

Culture 52

Culture B2B 2005 Definition 52

Beyond Philosophy

OCTOBER 24, 2020

” While these elements are fundamental to your success, affecting a real culture change at your organization is vital to achieving the customer-driven growth you hope to inspire. This episode of The Intuitive Customer shares our five rules for affecting real culture change. What Are The Five Rules? ” Lead from the top.

Culture 97

Culture Consulting Presentation Communication 97

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And trust me, it isn’t just about fixing what’s broken, it’s about fostering a culture that’s inclusive, and downright awesome. Constructive feedback fosters a culture of collaboration and mutual respect.

Culture 52

Culture Feedback Employee Experience Demo 52

InMoment XI

MAY 23, 2023

Connecting With Customers The experience programme ‘Connecting with Customers’, is successfully embedding a customer-focused culture throughout the business, underpinned by the strong CX & Insight framework run in partnership with InMoment.

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

InMoment XI

OCTOBER 20, 2022

2: Create a Culture of Customer-Centricity by Adopting a Customer-First Mindset. EMEA customer experience experts from Brakes, Solus, BD Medical, and NatWest all noted the importance of building an internal culture within your company to educate your employees on the importance of putting the customer first.

Customer Experience 529

Customer Experience Culture Workshop Omnichannel 529

Customer Bliss

SEPTEMBER 5, 2019

This is a great conversation to listen to, whether you’re in the museum/cultural institution world or business (both B2B and B2C). Take note, these actions can be implemented by leaders across various industries, not just cultural institutions. Take Care of the Basics. CX #EmployeeExperience Click To Tweet.

Culture 131

Culture Chief Customer Officer Leadership Presentation 131

InMoment XI

OCTOBER 26, 2022

The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address. Integrate Data From Everywhere Into Your CX Platform Increase Experience Awareness Encourage a Culture of Commitment. #1: 3: Encourage a Culture of Commitment.

Retail 529

Retail Customer Centricity Government Chief Customer Officer 529

Experience Investigators by 360Connext

MARCH 19, 2024

In this episode, we tackle a quandary presented by a CX leader looking for ways to empower her team to navigate the tricky terrain where unique customer needs clash with the rulebook. Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences?

Roadmap 200

Roadmap Culture Leadership Books 200

Beyond Philosophy

DECEMBER 19, 2020

Designing Country Culture into Your Global Experience. A dull and awkward presentation in Singapore many years ago taught me an important life lesson: One must know the local culture when presenting an experience to people to evoke the desired response. It was a long morning. no crickets). Click here to learn more.

Culture 78

Culture Presentation Consulting Financial 78

Heart of the Customer

MAY 28, 2020

The post Need a Presentation With Punch? He’s talking about advertising, but his recommendation applies to any organizational communication – especially in customer experience. There’s no time to waste I’ve written about the […]. Think Visually appeared first on Heart of the Customer.

Presentation 103

Presentation Advertising Books Communication 103

Customer Bliss

NOVEMBER 28, 2017

How do you transform the culture and operations of your company to benefit the lives of your customers? Sami started almost every presentation started with a video in which someone dramatically read YELP reviews as a tool to show people what the customer experience is really like. Get all of the stakeholders involved in the process.

Culture 197

Culture Customer Centricity Customer Journey Mapping B2B 197

NetBase

JUNE 10, 2020

. As communities reopen for business, brands need to be ready to accommodate the reverse culture shock that consumers are feeling. We are sharing insight here that brands need to bolster their reopening efforts, including: Understanding what reverse culture shock is and how to accommodate it. Understanding Reverse Culture Shock.

Culture 73

Culture Social Media Consumers Measurement 73

SAP Customer Experience

NOVEMBER 23, 2021

The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey. How does customer engagement equate to decision making?

Demo 78

Demo Presentation Culture Customer Journey 78

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture 2003 ROI Leadership 60

Oracle

MAY 6, 2020

Can a company’s culture thrive when most of the employee population works remotely? And what is company culture anyway, and does it require a physical building to act as an anchor? Yet, a renewed focus on communication can improve both company and team culture as well as customer experience. Lead with clarity and respect.

Culture 69

Culture Leadership 2019 Presentation 69

InMoment XI

MARCH 29, 2022

The month of March is Women’s History Month, an opportunity for all of us to celebrate the contributions and lives of incredible women everywhere—past and present. Want to learn more about InMoment’s culture? At InMoment, our favorite of our core values (human, bold, and invested) is human. Get more details about our team here !

Culture 493

Culture Leadership Events Webinar 493

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. The post How technology can drive a customer centric culture: 3 true stories appeared first on Techsee.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. The seven pillars for a great workplace culture. Youtube Channel. PLAY AND SUBSCRIBE.

Culture 52

Culture Books 2004 Employee Experience 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

Organizations are realizing that a customer-centric culture is key to driving growth and profitability. The Importance of Leadership Buy-In for Customer Experience Having leadership buy-in is essential for creating a customer-centric culture within an organization. There’s some common agreement now in the world of business.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Michel Falcon Experience

MARCH 11, 2023

Speaker 2: Whether it’s Netflix, O2E, or my company, we’ve achieved success through company culture. Why is it that some companies or leaders still aren’t going all in with company culture? Brian Scudamore: I think, A, there’s a bit of a… Company leaders don’t always know how to build culture.

Culture 60

Culture ROI Books Brands 60

Second to None

APRIL 4, 2019

Company culture is a fluid concept from top to bottom. Culture is outlined by leadership, executed by management and embraced by employees. When leaders emphasize work culture, it becomes a priority for managers. When leaders are present on the floor, it communicates an appreciation for the daily stresses that employees endure.

Culture 83

Culture Engagement Leadership Customer Centricity 83

One Millimeter Mindset

DECEMBER 27, 2018

My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. The post Presenting My Top 2018 Customer Experience Blog Post! I am so honored and humbled by this award. First, read and re-read this blog post.

Presentation 59

Presentation 2018 Blog Customer Experience 59

ProProfs Chat

APRIL 30, 2019

He is the Chief Amazement Officer of Shepard Presentations. Shep Hyken offers valuable insights into the customer support domain and how to create a customer-centric culture in your organization. The post Creating a Customer-Centric Culture with Shep Hyken appeared first on ProProfs Learning.

Customer Centricity 102

Customer Centricity Culture Employee Experience Feedback 102

Michel Falcon Experience

FEBRUARY 6, 2019

Hey Everyone, Above is my video on how to transform your company culture in 2019. If you prefer to read my company culture strategies, check out the transcript below. In this video I’m going to share seven company culture strategies that you may have never considered to transform your company culture.

Culture 76

Culture 2019 Workshop Books 76

ClearAction

DECEMBER 16, 2017

Customer Centric Culture Lynn Hunsaker. 2) Differentiate between primary and secondary motives. Trust — being true to the brand promise — is biggest the biggest factor in building a customer-centric culture that maximizes customer profitability. 2 Peppers & Rogers: Customer Retention presentation.

Customer Centricity 63

Customer Centricity Culture Return on Investment Customers 63

ijgolding

NOVEMBER 22, 2016

What all seasoned customer experience professionals know, is that you can have all the tools and methodologies in the world, but if the culture of an organisation does not support your ability to transform the way that organisation behaves, then customer centric transformation may remain a pipe dream. It is not a project or an initiative.

Customer Centricity 113

Customer Centricity Culture Magazine Customers 113

Optimove

OCTOBER 24, 2019

Think about marketing professionals from lastminute.com, ZEE5, Carbon38, Groupe Dynamite, MyTheresa, GlassesUSA, Lifesum, Rebecca Taylor, DVF, Culture Trip, and Talkspace gathering and answering burning questions, such as how to create value for every customer, always? And what if I told you that that’s not all?

Presentation 53

Presentation 2015 2017 2018 53

Amity

AUGUST 5, 2017

When you think of company culture, what comes to mind? I consider these perks, which are certainly an expression of a company’s culture, but not the actual culture in itself. So what, exactly, is company culture? A culture that encourages feedback = better products. What did you love about it?

Culture 63

Culture Leadership ROI Customer Satisfaction 63

Experience Investigators by 360Connext

JANUARY 18, 2022

One of the traits of successful organizational culture is how that intangible but important aspect of culture – how we want all employees to see who we are and where we fit in the world – needs to be “pervasive,” according to research published in the Harvard Business Review. I tend to agree.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

PeopleMetrics

MARCH 2, 2015

You’re going to have to face them sooner or later if you’re trying to build a customer-centric culture. Let’s focus on three things at work here: culture, engagement, and goals. Engagement (or lack thereof) is present in every company. Culture is the same way. How do you get them in line? Or your time sheets.

Culture 106

Culture Engagement Customer Centricity Employee Experience 106

Amity

AUGUST 5, 2017

When you think of company culture, what comes to mind? I consider these perks, which are certainly an expression of a company’s culture, but not the actual culture in itself. So what, exactly, is company culture? A culture that encourages feedback = better products. What did you love about it?

Culture 60

Culture Leadership ROI Customer Satisfaction 60

CSM Magazine

NOVEMBER 23, 2020

Here we’ll look at four practical tips to help you communicate effectively with customers from a different cultural background. 1) Be mindful of your cultural lens. As human beings our culture shapes the lens through which we see the world. Some cultures are low context cultures. 2) Use simple and direct language.

Culture 59

Culture Communication Customers Customer Base 59

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess.

Presentation 40

Presentation Leadership Customer Success 2017 40

NetBase

APRIL 27, 2020

In present culture, the meme reflects current news, changing moods of the people, as well as trends. Meme Culture as Way to Connect with Consumers. Research shows consumers want the present situation acknowledged, brands ignoring the current pandemic situation only causes them to be viewed as insensitive by the public.

Culture 63

Culture Consumers Social Media Entertainment 63

Kustomer

DECEMBER 31, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Annette finds that one of the greatest ways to build a customer centric culture is to become involved with the employees who drive customer success.

Customer Centricity 59

Customer Centricity Culture Leadership Net Promoter Score 59