BirdEye

MARCH 6, 2023

Our strong reputation as a leader in digital customer experiences has also earned recognition as the top software provider by G2. The majority of customers are in industries that are reputation-driven, including dental, healthcare, home and professional services, real estate, property management, retail, hospitality, and automotive.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts.

2024 52

2024 Marketing Demo NPS 52

BirdEye

NOVEMBER 15, 2023

By building a presence across popular retail review websites, you can: Boost brand visibility and awareness Build credibility and trust Improve local SEO and overall online reputation These efforts will help you attract new customers, retain existing ones, drive immediate sales, and foster long-term growth. Watch the Free Demo Now.

Retail 109

Retail Brands E Commerce Demo 109

Lithium

AUGUST 25, 2021

Khoros CX experts Brian Timmons and Jacob Borgeson answer your frequently asked questions about the Khoros CX Insights solution. Jacob] What is CX Insights? Jacob] Can you get these insights without buying Khoros CX Insights? Don’t see your question here? that's how you really create that 360 degree view.

Insights 40

Insights Return on Investment Social Media Consumers 40

BirdEye

NOVEMBER 9, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Top 16 insurance review sites you must know about To boost your insurance business’s reputation, check out these popular insurance review sites in the industry. Additionally, Trustpilot’s analytics offer insights into customer sentiment and behavior.

Insurance 109

Insurance 2023 Financial Feedback 109

BirdEye

SEPTEMBER 8, 2023

Here is an example of how Madden Partners – an accounting and financial planning firm, managed and improved their online reputation. Ever since they started using Birdeye’s all-in-one platform, it boosted its online presence and increased its customer base. Watch the Free Demo Now.

Financial 104

Financial Management Social Media Banking 104

BirdEye

SEPTEMBER 11, 2023

AI-powered reputation management solutions can help you quickly understand customer sentiment, drive personalization at scale, improve response times, and reduce costs. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Management 57

Management Brand Values Demo Social Media 57

BirdEye

FEBRUARY 23, 2023

AI is part of Birdeye’s DNA Delivering actionable insights While AI technology is at the forefront of media channels now, this is not new technology for Birdeye. The two products that actively use AI day in and day out are Insights and Benchmarking. This is where Birdeye can help.

Customer Experience 94

Customer Experience Touchpoint Books Social Media 94

SurveySensum

OCTOBER 17, 2023

Look for a tool that provides robust data analytics and insights. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Check if the tool allows for customization to match your business’ branding. Check whether the tool provides free trials and demos.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Appealing to the visual nature of interior design keeps the audience engaged and provides valuable insights, which is a great way to market your interior design business.

Marketing 109

Marketing Social Media Advertising Workshop 109

Qualtrics

FEBRUARY 3, 2020

Now, you can turn those conversations into breakthrough insights with the new, improved integration with the Experience Management Platform. A customer responds to a survey to tell you they’re unhappy, opening the door for you to step in, step up and make a rescue bid to keep them. Book a Demo.

Customer Insights 31

Customer Insights Insights Omnichannel Customer Care 31

BirdEye

AUGUST 22, 2023

Better your Business with Customer Feedback Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is a product survey? Better understand your customers: One of the perks of product surveys is the access they give you to genuine insight into your customers.

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

BirdEye

AUGUST 3, 2023

Customer satisfaction is not just a feel-good metric; it directly impacts a business’s bottom line. In this article, you will explore the realm of customer satisfaction and how businesses can leverage it to create a loyal customer base. Table of contents What is the customer satisfaction score?

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Net Promoter Score 98

BirdEye

SEPTEMBER 29, 2023

Buyer personas help develop better products with insight into customer requirements Buyer personas are especially helpful before you invest significantly in product development and marketing strategies. Understanding your customers lets you develop products & services that meet their needs and attract loyal customers.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

SurveySensum

JANUARY 26, 2024

So let’s deep dive into different stages of the customer journey. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Improve your Customer Journey With SurveySensum! A seamless and user-friendly checkout process.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

MAY 19, 2023

It asks the customers how likely they are to recommend the company’s products or services to others, typically on a scale from 0 to 10. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. When Should You Launch Your NPS Surveys in Banks?

Banking 52

Banking NPS Net Promoter Score Financial 52

BirdEye

NOVEMBER 20, 2023

Referral marketing is a strategy that encourages existing customers to refer new ones to your business. It’s an organic way that leverages the power of word-of-mouth — the most credible form of advertising — to grow your customer base. Watch the Free Demo Now. Look no further.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

BirdEye

DECEMBER 28, 2023

Enhanced targeting and personalization Geofencing allows you to send highly targeted and personalized messages to potential customers based on their location. Increased customer engagement Geofencing can significantly boost customer engagement by targeting those physically close to your business. Watch the Free Demo Now.

Marketing 57

Marketing Advertising Social Media Events 57

BirdEye

OCTOBER 30, 2023

What you can do: Join relevant local social media groups Build trust and engage with potential customers Provide valuable insights and establish your authority Following these suggestions will build up your customer base without spending much money. Watch the Free Demo Now. See Pricing FREE DEMO 12.

Social Media 57

Social Media Marketing Events Advertising 57

BirdEye

OCTOBER 11, 2023

Deliver exceptional customer experience Provide omnichannel support, improve response time, & boost reputation with Birdeye. Use social media polls to discern whether your customers prefer human or AI interactions and how often they want to receive communication from you. Check out our pricing today!

Insurance 109

Insurance Customer Experience Social Media Omnichannel 109

SurveySensum

NOVEMBER 23, 2023

This NPS tool also includes features like customization, analytics, data security, and integrations. Best Features Nicereply features an Intuitive UI dashboard to manage surveys easily. It has follow-up questions, data range features, and insightful reports for better efficiency.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

BirdEye

AUGUST 7, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Why is marketing for the auto repair business important? PPC ads target customers based on their demographics, so you never waste money on users that aren't near you. Set specific referral goals for customers and notify them via social media, email, and SMS.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

BirdEye

SEPTEMBER 6, 2023

A market survey is research that details the characteristics of a business’s target audience, potential or existing customer base, or a particular focus group to understand them better and tailor services accordingly. It usually takes the form of a short questionnaire based on a pre-defined survey template.

Marketing 57

Marketing NPS Advertising Brands 57

BirdEye

AUGUST 28, 2023

Watch the Free Demo Now. See Pricing FREE DEMO What is a social media profile? 2 – Build relationships with potential customers All your potential customers are active on at least one social media platform. Creating an emotional connection with your customer base is easier than you think.

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Growing businesses need a dedicated social media manager for several reasons.

Social Media 98

Social Media Management Multi-Channel ROI 98

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Measurement Multi-Channel Social Media 52

SurveySensum

JULY 11, 2023

Here’s how you can do it – Collect relevant customer data to understand their preferences and needs. Segment your customer base based on common characteristics or behaviors. Use customer persona to deliver personalized recommendations and offers. Use automation and chatbots for quick and accurate responses.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

BirdEye

MARCH 24, 2023

Sales development representatives (SDRs) typically work to identify potential customers, qualify them based on specific criteria, and schedule appointments or demos for the sales team. Advertising Advertising can increase brand visibility and grow your customer base. YouTube is the largest online video platform.

2023 98

2023 Return on Investment Social Media Sales 98

NetBase

APRIL 1, 2019

With insight informed by powerful Next Generation AI capabilities, we’ve been able to keep our clients ahead of the curve at every turn – and now we’re moving beyond that and taking a bold step ahead of the pack. When online speaks, we listen. you guessed it – appropriate responses! Be sure to reach out to learn more.

Interaction 57

Interaction Social Media Brands Demo 57

NetBase

JUNE 11, 2020

Accurate consumer insight must inform every strategic business decision, or you’re playing with fire, particularly now. Many airlines, including EasyJet, have begun rolling out safety protocols in hopes of attracting their customer base back. And this is where social media listening comes into play. But that’s not all.

Travel 60

Travel Airlines Consumers Hotels 60

BirdEye

JANUARY 12, 2024

Make Hyperlocal Social Media Management a Breeze Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Effective strategies for hyperlocal social media marketing 1. Tools like Facebook Insights can provide valuable data about the people engaging with your page.

Social Media 107

Social Media Marketing Events Advertising 107

Qualtrics

OCTOBER 22, 2021

Returns customer experience data to Imperfect Foods’ data warehouse for future segmentation and personalized targeting Within three weeks of activating the integration, Imperfect Foods captured 100% of their active customer base as Experience IDs. Resources: Custom CDP Solutions from our partner commonFont.

Touchpoint 26

Touchpoint Events Reference Feedback 26

BirdEye

AUGUST 24, 2023

Read further to know the key customer marketing strategies you need to improve your business’s experience, retention, and loyalty. Show up Where Your Customers Search Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is customer marketing?

Marketing 98

Marketing Customer Retention Loyalty Social Media 98

BirdEye

DECEMBER 26, 2023

Brand salience boosts brand loyalty The more customers remember and use a product, the more attached they become. A brand with high salience enjoys a loyal customer base eager to buy and recommend the brand to others. Measure and boost brand salience with Birdeye Want to be the #1 choice for your customers?

Brands 104

Brands Social Media Competitive Advantage Measurement 104

BirdEye

AUGUST 28, 2023

Measure the success of your social posts and gather insights about the demographics and interests of your followers. Watch the Free Demo Now. See Pricing FREE DEMO Table of contents Q1: What is a social media reach? It tells you how broad your customer base is and the effectiveness of your social media marketing strategy.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

JULY 27, 2023

Your customer base begins to demand a more subtle approach, fearing that an intruder may recognize the light bulb as a camera and smash it. The insights in this blog post should help with your understanding between horizontal vs vertical integration strategies. Watch our free demo by clicking the banner below.

Government 52

Government Retail E Commerce 2017 52