CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

Customer Service 182

Customer Service Seminar Travel Customers 182

CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

Customer Service 182

Customer Service Seminar Travel Customers 182

BirdEye

APRIL 25, 2023

Host seminars and workshops 18. Network with other participants and create memorable experiences for potential local customers. Host seminars and workshops Pinpoint topics relevant to your business and the local community. Plan informative seminars or hands-on workshops that offer valuable insights or skills.

Seminar 98

Seminar Social Media Advertising Workshop 98

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. Smile CX is the new revolutionary technology that finds the right balance between technology and humans to achieve the best customer experience ever.

Contact Center 52

Contact Center 2024 Seminar Insights 52

Gainsight

FEBRUARY 2, 2024

In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs. What Is Customer Training? There are several advantages to doing this.

Seminar 52

Seminar Webinar Document Consulting 52

CSM Magazine

MAY 8, 2024

Today, especially with the risks posed by scammers and fraudsters on the web, crafting a robust customer service charter with legal security can be quite intricate. It will, for certain, involve several pivotal steps so charter management can be somehow relieved, not only of safety but of compliance, as well.

Customer Service 52

Customer Service Document Seminar Customer Satisfaction 52

Customer Bliss

MAY 31, 2018

In today’s episode, I speak with Antonio Susta , Head of Customer Experience and Customer Service at The Linde Group , a world leading supplier of industrial, processes and specialty gases. . Antonio has a lot of experience blending marketing and sales. Why is it important? What are the benefits it will bring us?

B2B 107

B2B Seminar Leadership Workshop 107

Experience Investigators by 360Connext

MAY 19, 2020

How does this learning opportunity connect to the customer experience? Great managers provide a vision for a career path for their team members. Really great managers go above and beyond by connecting learning with this path. It’s not enough to say you allow for two seminars a year. Click To Tweet.

Connections 143

Connections Seminar Employee Experience Touchpoint 143

Totango

OCTOBER 10, 2019

Acting on customer experience feedback gives you a competitive advantage. No other enterprise has access to the information you can gather from your customers. Customer experience is going to become the key battlefield in this consumer-dominated, subscription-driven market. What is Customer Experience Feedback?

Feedback 63

Feedback Customer Experience Seminar Metrics 63

CX Accelerator

OCTOBER 26, 2019

Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives.

Customer Service 140

Customer Service Seminar Travel Customers 140

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. Develop customized property management solutions 20. Host real estate finance seminars and masterclasses 22. Facilitate speed networking events 18. Organize how to use AI in real estate use cases 19.

Social Media 109

Social Media Seminar Events Consulting 109

Myra Golden

JULY 29, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. Get More Ideas Like This.

Seminar 61

Seminar Customer Service Call Center Customers 61

CSM Magazine

FEBRUARY 16, 2023

They must have excellent interpersonal skills in order to engage with customers and answer any questions they may have about products or services being offered. Business Development Manager Business development managers initiate relationships between their employers and prospective clients or partners.

Seminar 52

Seminar Customer Service Representative Hospitality Retail 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. That was my introduction into the customer experience industry.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Email: Hi [Customer name], Welcome to [Company Name]! Escalations.

Customer Success 110

Customer Success Webinar Seminar Events 110

Innovative CX

MAY 6, 2020

Hundreds of articles are being published, blogs written, podcasts posted, and webinars held providing road maps for how to manage CX in a crisis. Just as our organizations are unique, so is the customer experience. Consider this simple fact: customer expectations changed overnight and will never again be the same.

2008 59

2008 Customer Experience Seminar Workshop 59

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Offering tips on how to run customer success communities. Different customer success communities have different areas of focus, along with differing policies on what topics may be discussed and what types of materials may be shared. Customer Success Managers in Action.

2022 116

2022 Customer Success White Paper Social Media 116

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Angie Stocklin.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

CSM Magazine

AUGUST 22, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. Plan a Team Building Outing.

Seminar 45

Seminar Customer Service Call Center Workshop 45

BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Businesses have the opportunity to share stories that highlight their mission, values, unique selling points, management team, and areas of expertise.

2024 107

2024 Social Media Events Webinar 107

Daniel Group

AUGUST 21, 2020

How are your CI (Continuous Improvement), Customer Experience (CX), and Employee Engagement (EE) programs stacking up? In my recent blog, Transform Continuous Improvement for Experiences Customers Love ; I share a success story of one of our clients and how they integrate CX, CI, and EE. Managers look for solutions.

Seminar 52

Seminar 2006 2015 Engagement 52

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. During her speech, Rachel shared that one of the major issues in contact center management is the underutilization of data.

Seminar 8

Seminar 2019 Net Promoter Score Contact Center 8

Oracle

JULY 19, 2019

Are you bound for a customer experience conference this year? The SmarterCX team and I are fortunate to cover customer experience events across the country, speak with CX leaders, see the latest CX tech, and also work with talented events staff who make it all happen. James Robinson, Marketing Manager, Buffalo 7.

Events 64

Events Customer Experience Seminar Connections 64

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity. FAQs on marketing for interior designers 1.

Marketing 109

Marketing Social Media Advertising Workshop 109

Education Services Group

OCTOBER 15, 2020

Chae Stewart, Digital Customer Success Manager. There was even a debate session, which managed to be both hilarious and informative. What I saw throughout the day was something I have not seen in previous online seminars. Jennifer Kolle, Customer Success Manager. Jiho Han, Business Development Manager.

Net Promoter Score 105

Net Promoter Score Seminar Presentation Customer Success 105

Comm100

DECEMBER 11, 2017

According to CX Network’s 2017 Digital Marketing Trends Report , customer experience ranks first as the most exciting opportunity for businesses for the third year in a row. It is no surprise that customer experience ranks highly. This should be the first place to execute your customer experience improvement program.

Customer Experience 47

Customer Experience Social Media Multi-Channel Culture 47

NetBase

FEBRUARY 3, 2020

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. The seminars showcase the many ways businesses can work with these contextualized insights to reveal trends captured from all forms of structured and unstructured data.

Seminar 64

Seminar Social Media Events Consumers 64

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Use these methods to fight customer churn and promote long-term retention and revenue growth. Invest in Your Customer Success Team.

Net Promoter Score 96

Net Promoter Score Roadmap Seminar NPS 96

ijgolding

DECEMBER 3, 2014

During these conversations, it has become abundantly clear that those who know a lot about Legal and Accounting firms are concerned that they are amongst the most ‘un-customer centric’ organisations on the planet. These industries are often populated by businesses who THINK they are already customer focussed. They are not alone.

Customer Centricity 90

Customer Centricity Customer Experience Seminar Workshop 90

BirdEye

JULY 5, 2023

This technique comes in handy when a business wants to acquire a higher volume of new customers to scale their company. This way, they can ensure the product or service meets expectations and obtain suggestions on how the business can improve the customer experience. Spotify With the data of some 523.9

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

ReviewTrackers

APRIL 1, 2019

A few more statistics reveal how customer experience — more so than digital strengths, rewards program, or coverage options — could be the key for banks that prioritize customer retention. 80 percent of consumers would switch financial institutions for a better experience. times higher, and their customers are 2.1

Banking 89

Banking Customer Retention Financial Seminar 89

Magellan Solutions

OCTOBER 17, 2023

Customer interactions and data management can result in legal disputes due to negligent errors and miscommunications. Take this chance to improve customer support and witness your business thrive. Begin a journey towards an exceptional customer experience and long-term success.

Call Center 52

Call Center E Commerce E-support Telecommunications 52

CSM Magazine

JUNE 29, 2021

Here are some ways the financial sector can measure their customer service, identify gaps and take steps to improve the customer experience (CX). Get Customer Feedback. Without customer feedback, it’s impossible to improve the customer experience. Go Digital. Offer Self-service.

Financial 52

Financial Customer Service Social Media Multi-Channel 52

Myra Golden

APRIL 15, 2019

Start, Stop, Continue for Feedback About Managers. My first year as a manager, I desperately wanted to know how I was doing, not in terms of performance goals or what my boss thought of me. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue.

Seminar 75

Seminar Workshop Feedback Communication 75