Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
Comm100
JULY 28, 2016
But now you can stop guessing, as we’re presenting you with some of the best customer service training advice in the industry from a seasoned professional, Ray Miller , who is the CEO of e-learning solution company The Training Bank and author of the book That Customer Focus.
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ShepHyken
JANUARY 11, 2023
Most businesses today use technology to meet their customers’ needs. This comes in the form of streamlining processes, self-service customer support solutions and more. Do we invest in technology and processes that make it easy for employees? . This makes everyone – both customers and employees – happier. .
ShepHyken
SEPTEMBER 16, 2020
Customer service representatives save customers that are unhappy and, in many cases, ensure customers come back. Yes, there are overhead costs associated with their salaries and the equipment and technology they use. Grant authority to employees to make customer-focused decisions.
ShepHyken
OCTOBER 20, 2021
Technology has evolved. I was recently answering a question from a young customer service agent. One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Old school technology, techniques, and practices have given way to a new way of doing business. For example: .
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.
ShepHyken
FEBRUARY 24, 2021
Noah Silberschmidt is the founder and CEO of Silverstream Technologies, a company that reduces friction – not for customers, but for large oceangoing ships that move people and cargo through the seas. If the 50,000 large oceangoing vessels in the sea used this technology, there would be approximately $28 billion in fuel cost savings.
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