ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: I’m a fan of rewards and loyalty programs for a reason.

Article 65

Article 2023 Customer Service Loyalty Programs 65

Happy or Not

OCTOBER 2, 2023

They’re more knowledgeable service providers, going the extra mile to meet customer needs. An engaged employee’s innovative thinking and commitment to success contribute to a brand’s image and reputation. Happy employees lead to high-quality service, giving the company a competitive advantage in the market.

Customer Service Representative 36

Customer Service Representative Customer Satisfaction Competitive Advantage Employee Experience 36

Comm100

FEBRUARY 6, 2023

Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. Institutions will be looking to humanize their digital experience to increase customer satisfaction and build loyalty in 2023.

Financial 82

Financial 2023 Blog Customer Experience 82

BirdEye

MAY 30, 2023

Once you enable your customers to provide their feedback, you’ll be able to identify opportunities to make your business better. Enhanced innovation User feedback can reveal areas where you’re falling behind in your market. Feedback keeps you in tune with innovations in your industry and competition.

2023 98

2023 Feedback Net Promoter Score Social Media 98

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D., Use the Data.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

Happy or Not

JUNE 26, 2023

In this article, we explain how employee engagement affects business performance by improving employee performance, productivity, and customer service, reducing recruitment and training costs, and fostering collaboration and innovation. How does employee engagement affect customer satisfaction?

Customer Satisfaction 36

Customer Satisfaction Engagement Loyalty Exceptional Customer Service 36

Kayako

SEPTEMBER 9, 2022

Innovating the customer service experience at a rapid pace continues, especially from the customers’ point of view. Customers don’t want to be treated like a ticket, tossed among departments and different agents. A customer has an issue they need help with. Discover Kayako Single View.

Customer Service 62

Customer Service Customer Journey Mapping Omnichannel Customer Journey 62

Think Customers

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Who wins with great CX?

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

ShepHyken

OCTOBER 27, 2023

Her key focus is to serve her clients with the latest innovations in her field, leading to fast and effective results. Read Shep’s latest Forbes article: Customer Service And CX Are Not Just For People On The Front Line Srushti Shah is the Head of Product Marketing for Middleware.

Customer Experience 58

Customer Experience Workshop Sports Innovation 58

Think Customers

JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Apparel 59

Apparel Automotive Tourism Fashion 59

Call Experts

JULY 17, 2019

Understanding the customer lifecycle is important. . Every company needs to identify the reasons behind its decay in customer retention rates. It is essential to do an honest assessment of all factors that contribute to customer retention. Impact of Customer Experience on Churn and Retention.

Customer Experience 66

Customer Experience Call Center Contact Center 2018 66

SurveySensum

FEBRUARY 2, 2024

Well, customers now have endless options at their fingertips which means it’s not just about shopping anymore, it’s all about the OVERALL EXPERIENCE. Now, in order to give that positive and personalized experience to your customers you need to make sure that your customers are engaged with your brand.

Metrics 52

Metrics 2024 Customer Engagement Engagement 52

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation. In Chapter 2 of my book, Do YOU Mean Business?

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? For starters, one or two individuals always must be “right.”

2021 115

2021 Innovation Workshop Leadership 115

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. It’s one thing to get the customer to come back.

2023 13

2023 Article Customer Service 2009 13

Playvox

MAY 25, 2023

In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. New ways to improve customer retention and loyalty, as well as increase the customer base and boost customer satisfaction levels, are always popping up.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

One Millimeter Mindset

JANUARY 26, 2021

In working with leaders and teams on professional innovation and strategic business and human capital value, I spend a lot of time observing teams. Wrestling with how to collaborate more innovatively with colleagues and clients? Finally, silence is golden. Possibly for the first time. To get to where you really need to go.

Leadership 84

Leadership Innovation Definition Consulting 84

One Millimeter Mindset

AUGUST 4, 2020

Are you more innovative in response to the business ecosystem in which you operate? She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. First, how has the quality of deliverables been impacted? Why is that?

Innovation 118

Innovation Leadership Communication Customer Retention 118

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

2019 40

2019 Technology Insights Customer Experience 40

One Millimeter Mindset

DECEMBER 24, 2020

Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. One millimeter at a time. Wishing You Happy Holidays and a New Year filled with Hope and Purpose. Best regards, Babette.

2021 121

2021 2020 Leadership Definition 121

Think Customers

MAY 13, 2020

1: Employee experience is a necessity. Creating moments that delight customers are crucial during the crisis, but employees need to be delighted too. The COVID-19 crisis is and will continue to be incredibly challenging; companies need to embrace the innovations happening now to create moments that truly matter.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

One Millimeter Mindset

DECEMBER 15, 2020

I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Searching for a one-on-one catalyst to get you unstuck? Engage me to present a One Millimeter Mindset program! Delivered virtually or in-person.

Workshop 88

Workshop Innovation Leadership Definition 88

One Millimeter Mindset

DECEMBER 17, 2020

As a result, they utilize their skills to anticipate and innovate for what is ahead, so you better serve clients together. Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Engage me to present a One Millimeter Mindset program!

Innovation 98

Innovation 2021 Leadership Communication 98

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation.

Workshop 118

Workshop Leadership Innovation Presentation 118

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

JANUARY 12, 2021

Plus, you waste the opportunity for creativity and innovation, together. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation. When you do not focus on being professionally understandable across the organization, you waste everyone’s time. Contact me here.

Innovation 84

Innovation Culture Leadership Presentation 84

One Millimeter Mindset

FEBRUARY 23, 2021

Is group-think more valued than creative tension and innovation? Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Are their collective voices complementary to yours?

Innovation 79

Innovation Leadership Consulting Presentation 79

One Millimeter Mindset

APRIL 20, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Engage me to present a One Millimeter Mindset program! Delivered virtually or in-person. Contact me here.

Leadership 79

Leadership Consulting Innovation Presentation 79

One Millimeter Mindset

MARCH 23, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Engage me to present a One Millimeter Mindset program! Delivered virtually or in-person. Contact me here.

Leadership 76

Leadership Consulting Innovation Presentation 76

Pink Guava

FEBRUARY 16, 2022

It would help draw focus on key metrics like customer retention, loyalty, and advocacy and lends you an opportunity to stand out in your competitive landscape. Hearing their concerns and being empathetic goes a long way in building customer loyalty and advocacy. Cx program and its governance are no different.

Leadership 19

Leadership Loyalty Government Metrics 19

Wootric

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. Lisa Abbott. Rachel English. Sarang Bhatt.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

AUGUST 25, 2020

The stories you co-create today become part of the innovation of everyone’s future professional trajectory. About your team’s professional resilience in the face of workplace ambiguity and uncertainty. Because how we tell our professional stories is adapting and changing.

Workshop 87

Workshop Healthcare 2020 Communication 87

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

NOVEMBER 3, 2020

She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum.

Culture 84

Culture Leadership 2020 Innovation 84