Bill Quiseng

MAY 2, 2021

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. Here are three steps you can take to move from reactive to proactive customer service. STEP ONE: Thank ALL customers who gave you survey feedback.

Customer Service 136

Customer Service Fashion Exceptional Customer Service Social Media 136

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University.

Customer Journey Mapping 97

Customer Journey Mapping Sports Customer Service Training Customer Care 97

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company.

Leadership 158

Leadership Engagement Financial Loyalty 158

ShepHyken

MAY 24, 2023

No matter how hard you try to please some customers, they aren’t happy. And speaking of reality, no matter how good you are at creating an amazing customer experience, the customer’s perception counts. The people I was with raved about the food. You may never be able to make them happy.

Sports 131

Sports Hospitality Workshop Reference 131

Bill Quiseng

NOVEMBER 15, 2023

In the last two weeks, I explained the first and second QUI TAKEAWAYS: CX versus CXM, and customer service versus customer CARE. This week, I will explain the third QUI TAKEAWAY: customer service training versus customer CARE education. QUI TAKEAWAY: Don’t offer customer service training.

Customer Service Training 97

Customer Service Training Customer Care Social Media Loyalty 97

CloudCherry

AUGUST 27, 2019

Acclaimed Writer, Consultant, CX Trainer, and this week’s guest of ‘The Sweets of CX’, Jeff Toister , likes to think of it as, “a compass that always points you in the right direction when you’re creating a customer experience. And, when asked about an experience with a brand that completely blew him away? Who doesn’t love that?

Customer Service Training 170

Customer Service Training Culture Customer Centricity Download 170

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty. First, let’s define a Raving Fan.

White Paper 71

White Paper B2C B2B Customer Satisfaction 71

Kustomer

APRIL 28, 2021

Every business understands the importance of good service, but few are able to deliver an excellent customer experience that gets your most dedicated followers raving about you. But how do you perfect the science of CX and deliver a consistent experience to every person who interacts with your brand?

Customer Experience 111

Customer Experience Feedback Brands Customers 111

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. okay… so what do you actually do?” “Oh,

Customer Centricity 282

Customer Centricity Social Media Customer Service Representative Contact Center 282

Feedbackly

JULY 18, 2023

Is there a greater joy than hearing your customers rave about your products and service? After all, there’s no better endorsement than positive client feedback to highlight the value of your business. It can help your business succeed even if you are competing in a saturated market.

Customer Journey 98

Customer Journey Feedback Customers Brands 98

ReviewTrackers

SEPTEMBER 23, 2021

Cultivating a high level of customer satisfaction is a priority for all restaurant brands because foodservice is one of the most competitive industries. If you’re not able to deliver a high level of customer satisfaction, chances are that a competitor will do so and reap the benefits. How to remap the customer journey.

Customer Satisfaction 114

Customer Satisfaction 2017 Multi-Channel 2018 114

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

JULY 15, 2022

He shares how organizations can gain loyal customers by providing an experience that exceeds expectations. The stakes have effectively been raised, and they’ll continue to go up for product brands, service providers, and client-based companies alike. . My service is so good that I stay and I pay. . Not hardly. .

Workshop 132

Workshop Social Media 2022 Article 132

ShepHyken

AUGUST 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. So, are you ready for it?

2023 62

2023 Article Customer Service Magazine 62

Customer Bliss

APRIL 16, 2015

When you make decisions that respect and honor customers, you will earn their admiration; eventually even love. Then customers will begin to grow your business for you. “I I Love You More Than My Dog ,” is a reminder that people are bound by emotion to the things they love. caring nature.

Culture 204

Culture Loyalty Customers Customer Experience 204

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. okay… so what do you actually do ?”. “Oh,

Customer Centricity 208

Customer Centricity Social Media Customer Service Representative Contact Center 208

ShepHyken

AUGUST 20, 2021

He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. This continual repeat business can be key for catapulting your company into greater levels of success!

Social Media 165

Social Media Reference Customer Expectations Article 165

Steve DiGioia

FEBRUARY 15, 2021

A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. Those two articles highlight the unique aspects of service the two groups offer and how they hurt or help our service efforts.

Customer Service 139

Customer Service Hotels Customers Travel 139

CX Accelerator

SEPTEMBER 24, 2019

It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. okay… so what do you actually do ?”. “Oh,

Customer Centricity 182

Customer Centricity Social Media Customer Service Representative Contact Center 182

ClearAction

APRIL 13, 2023

Brand Integrity and Your Ideal Customer Lynn Hunsaker Ideal Customer Profiles can be your key to sales velocity, retention, recurring revenue, and CAGR (compound average growth rate). Have you also considered ICPs as your key to cost containment as well as EPS (earnings per share) growth? This is waste!

Brands 62

Brands Chief Customer Officer Loyalty Programs 2023 62

Bill Quiseng

MARCH 15, 2022

In the past, businesses served to sell products or services to customers. Recently businesses served to satisfy customers. Satisfied customers feel service is good, not better, just average. Nobody raves about average. So what are you supposed to do? And they have high expectations.

Culture 103

Culture Customer Centricity Books Competitive Advantage 103

BirdEye

SEPTEMBER 12, 2023

You can no longer afford not to have a social media strategy for your business. 20 social media best practices to implement FAQs about social media best practices Scale your social media across all locations with Birdeye Why is social media marketing important? There is heavy competition among brands on social media.

Social Media 104

Social Media Measurement Brands Leadership 104

Bill Quiseng

JUNE 19, 2017

Your most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company. Happy employees are inclined to go above and beyond for your customers. You can’t satisfy customers with disengaged employees.

Customer Service 139

Customer Service Management Airlines Customer Satisfaction 139

Help Scout

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. To wow your customers and drive loyalty, you need to represent both stability and those moments of amazement.

Customer Experience 120

Customer Experience Hotels Banking Airlines 120

SurveySensum

JUNE 13, 2021

Give customers a positive customer experience and they will buy more. Your revenues will skyrocket. You must have heard this countless times. But, what no one talks about is, how to deliver that positive customer experience? Here are some such marketing strategies to expand your CX strategy.

Marketing 111

Marketing Social Media Travel Touchpoint 111

Bill Quiseng

SEPTEMBER 6, 2021

Some of you may know I am a stroke victim who is paralyzed on the right and have selective short term memory. In short, I was very frustrated with the Amazon NO REPLY emails and subsequent customer service webpages requiring resetting passwords. Yet Amazon customer service is inhuman, with no names of the representatives.

Customer Service 78

Customer Service Customer Service Representative Customers 78

Wootric

SEPTEMBER 2, 2020

Think about the last time you had an incredible experience with a company. Finding the product or service was effortless, the download or purchase process was simple, you quickly received the product, the user experience was intuitive, and it was easy to get answers to any questions you had.

Net Promoter Score 59

Net Promoter Score Customer Centricity Reference Roadmap 59

Beyond Philosophy

JULY 6, 2023

The reason why would probably surprise you, but it’s one of those little secrets about why customers buy that they don’t tell you. You would not be impressed if I showed you pictures of this hotel. Most of the positive comments are about service. People love it.

Hotels 78

Hotels Fashion Workshop Government 78

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. It’s about connecting with your audience and providing them with a meaningful experience that leaves them wanting more.

Events 207

Events Transportation Seminar Hotels 207

Gainsight

JULY 25, 2022

As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers. . SaaS companies in particular are asking themselves how to prevent churn and keep their customers happy. They rely on your product. They rave about your product.

Customer Success 64

Customer Success Roadmap Consulting Loyalty 64

BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. And before you embark on this endeavor, you must know where to focus your efforts.

Financial 57

Financial Banking Social Media E Commerce 57

Customer Bliss

APRIL 2, 2015

Companies that customers love work hard not to lose their personality—not in their products, not in their service, not in anything they do. They become beloved because of how they connect with customers in their lives. They relate personally with customers. How would your customers say you are doing? (

Connections 172

Connections Culture Interaction Sales 172

BirdEye

AUGUST 21, 2020

The following post was written by a BirdEye customer. As a marketer who uses a great referrals program , I have one thing to say: Referrals are your golden goose. If you want the golden eggs, you need to be intentional in the development, execution and follow-up of your referral program. Our referral story.

E Commerce 85

E Commerce E-support Reference Advertising 85

CSM Magazine

JANUARY 7, 2022

While there are numerous ways to delight your customers and have them rave about your service to others, here are my top ten tips for providing excellent customer service. Set the Standard for Outstanding Customer Service. Give Your Front-Line Staff the Training They Deserve.

Customer Service 52

Customer Service Customer Experience Exceptional Customer Service Customer Service Representative 52

delighted

DECEMBER 14, 2021

Putting yourself in your customers’ shoes can help you better understand them, their motivations, and their choices. In fact, there’s a pattern to those behaviors that can be mapped – and measured – to improve their experience with your brand. What is the customer lifecycle?

Net Promoter Score 95

Net Promoter Score Social Media NPS Feedback 95

Customer Bliss

JULY 13, 2016

His newest book is Sprinkles: Creating Awesome Experiences Through Innovative Service. Ever had a maitre’d, waiter or waitress saunter up to your table and ask the ubiquitous “How’s everything?” What the restaurant learned from your “Fine” is not only irrelevant; it’s probably an absolute lie. How’s Everything?

Feedback 169

Feedback Books Customers Insurance 169

BirdEye

OCTOBER 16, 2020

Buying a car is a big decision and customers want to go with the best. In the experience economy, the dealerships that win offer winning experiences at every point of the customer journey. In this article, we’ll go through five ways you can improve your customer experience , sell more cars, and grow your dealership.

Customer Experience 98

Customer Experience Magazine Reference Entertainment 98