Thematic

FEBRUARY 12, 2020

Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of one of pioneers of the Internet… Have you ever heard of Netscape? The CEO of Netscape, Jim Barksdale, once said: “If we have data, let’s look at data. What is unified data?

NPS 144

NPS Feedback Customer Satisfaction Technology 144

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. What is Customer Experience Analytics?

Insights 324

Insights E Commerce Customer Experience E-support 324

Fox Metrics

FEBRUARY 7, 2023

Platforms like Fox Metrics offer comprehensive restaurant data and analytics , bringing a future for any venue. What Are The Restaurant Data and Analytics Predictions? But with restaurant data and analytics predictions , you can see what’s in store for your restaurant and the industry.

Loyalty Programs 52

Loyalty Programs Presentation Metrics Technology 52

InMoment XI

FEBRUARY 2, 2024

With Hootsuite, the social media management platform for the enterprise, and InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world, your company can integrate customer experience data from social media sources to uncover the insights that enable the smartest actions.

Social Media 295

Social Media Brands Management Metrics 295

InMoment XI

MARCH 30, 2022

Workforce Analytics and Voice of Employee. Employee data streams come from two principal frameworks: People Analytics and Voice of Employee (VoE). People Analytics aka Workforce Analytics, are the data sets HR uses to make recruitment more effective, increase retention and longevity, and improve fit, alignment, and productivity.

Insights 491

Insights Insurance 2019 Document 491

SurveySparrow

MAY 2, 2023

HR reporting and analytics are essential for managing its workforce effectively. These tools allow HR professionals to collect, analyze and interpret data related to employee performance, absenteeism, turnover, and other HR metrics.

Metrics 52

Metrics Measurement Employee Experience Omnichannel 52

InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3.

Blog 93

Blog Social Media Retail Insights 93

InMoment XI

JANUARY 19, 2024

In an increasingly data-driven world, it is no longer enough to understand the past. Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Your business can use analytics to drive success and improve customer experiences. What is Prescriptive Analytics?

Events 260

Events E Commerce Retail Insights 260

InMoment XI

AUGUST 15, 2023

Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experiences. What Are Predictive Analytics Tools?

Customer Experience 260

Customer Experience Retail ROI Insights 260

InMoment XI

FEBRUARY 1, 2024

Data is gold. Data is truth… but Data is useless if you can’t rely on it. Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights.

Social Media 260

Social Media Insights Metrics Loyalty 260

InMoment XI

MARCH 20, 2024

” Data-Driven Success and Achievements Metro Bank have successfully Increased Net Promoter Score (NPS) scores and are seeing positive results. .” ” Data-Driven Success and Achievements Metro Bank have successfully Increased Net Promoter Score (NPS) scores and are seeing positive results.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking 2010 260

InMoment XI

OCTOBER 5, 2023

This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights. This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights.

Contact Center 486

Contact Center Call Center Social Media Employee Experience 486

Clarivate

JUNE 22, 2023

Applying this logic to real world data (RWD) within the clinical ecosystem highlights the difficulty of making decisions based on limited data and understanding. When joined up, these data can create a compelling portrait of opportunities within the marketplace – and help to identify obstacles.

Download 52

Download Reference Information Marketing 52

InMoment XI

MARCH 5, 2024

The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. What is Unstructured Data? Unstructured data refers to information that doesn’t have a predefined data model or isn’t organized in a structured manner like traditional databases.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

SurveySparrow

APRIL 1, 2021

“Data analytics had the biggest impact on my business. Because data analytics software does this work and does it quite brilliantly. We understand the importance of a question like- what is data analytics, and how can I use it for my business? How does data analytics work? Tough job, right?

2021 52

2021 2020 Presentation Technology 52

InMoment XI

APRIL 23, 2024

Without actionable steps, even the most insightful data falls short. AI-driven solutions streamline operations, enhance efficiency, and empower employees with data-driven insights, enabling them to focus on high-value activities that drive meaningful outcomes. InMoment specialises in making sense of the unstructured data.

Social Media 260

Social Media Insights Feedback Loyalty 260

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Loyalty 113

Loyalty Competitive Advantage White Paper Social Media 113

InMoment XI

NOVEMBER 20, 2023

It empowers businesses to make informed decisions that drive positive change, all while significantly reducing the time and effort spent on analyzing vast amounts of unstructured data, such as customer feedback. With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Customer Satisfaction 200

Customer Satisfaction Loyalty Roadmap Healthcare 200

InMoment XI

JANUARY 12, 2024

Conversation intelligence also provides a data-driven foundation for decision-making. This data-driven approach fosters agility and adaptability, which is crucial in today’s fast-paced business environment. Preprocessing: Raw data often contains noise, irrelevant information, or inconsistencies.

E Commerce 260

E Commerce E-support Healthcare Multi-Channel 260

XMplify

OCTOBER 1, 2021

I have just finished reading the 6th edition of this report (published by CX Network) and I can recommend it to those CX leaders looking to enhance their use of data and analytics to improve the customer experiences they.

Books 52

Books Customers Customer Experience 52

Forrester's Customer Insights

SEPTEMBER 1, 2022

How Did You Get Interested in Data and Analytics? Tell Us About Yourself I was born in Amman, Jordan. Some weeks after, my family relocated to the United States and settled in the Midwest. My childhood took me from Minneapolis to Milwaukee and eventually to the south suburbs of Chicago, where I currently reside. Growing […].

Customers 48

Customers Measurement Insights Customer Insights 48

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Customer Relationship Management 270

Customer Relationship Management Feedback Customer Journey Connections 270

Oracle

FEBRUARY 26, 2018

When it comes to marketing technology, 2017 was a year defined by big data. For both marketers and retailers, the most influential technologies available were those that used customer – and even employee – data to improve experiences and make marketing smarter, more streamlined, and ultimately a more profitable venture.

2018 90

2018 E Commerce Fashion Retail 90

transcosmos Information Systems

JUNE 22, 2017

Customer data is just at the tips of your fingers. Whether you’re a small business entrepreneur, a Marketing VP of a large corporation, a CMO of an IT support company , or a customer service practitioner, both you and your customers will benefit from understanding your customers better through data analytics.

Social Media 76

Social Media Customer Experience Omnichannel Loyalty Programs 76

InMoment XI

DECEMBER 23, 2021

There are mountains of data out there, and the only way for companies to own the moments that matter (when business, customer, and employee needs intersect) and thus achieve transformational success is to figure out how to listen purposefully. And let’s be honest, that refresher is exactly what we all need after the holiday break.

2022 529

2022 Customer Experience Feedback Brands 529

InMoment XI

FEBRUARY 22, 2022

When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. So how can you optimise your text analytics software and, ultimately, strengthen your customer experience (CX) program? Actionability.

Download 493

Download Financial Feedback Metrics 493

CustomerSuccessBox

AUGUST 29, 2021

What is Product Analytics? Here comes product analytics. Product Analytics is the process of analyzing how users interact with your product or service. Businesses use Product Analytics to improve the user experience by identifying the problems faced by customers and resolving them. Where is Product Analytics used?

Customer Success 52

Customer Success Touchpoint Customer Retention Insights 52

Gainsight

JUNE 29, 2020

Gainsight PX was designed to have the ability to reveal vital and effective data through its product analytics features. How we used the data to make decisions about future events . The best way to make decisions about a future event is by using PX Analytics. Wait, but Pulse was a VIRTUAL event. Too short?”

Events 52

Events NPS Insights Engagement 52

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. What is Customer Experience Analytics?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. What is Customer Experience Analytics?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. What is Customer Experience Analytics?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

NetBase

SEPTEMBER 12, 2018

When it comes to social listening platforms, the name of the game is data quality. It’s not just about which social networks are accessed, but the depth of quality data the tool pulls from each platform. Read on to learn more and see why NetBase continues to lead the industry in data coverage and quality.

2018 49

2018 Metrics Hospitality Hotels 49