BirdEye

NOVEMBER 30, 2023

Table of contents Traditional vs. digital marketing for law firms How to do marketing for a law firm: A step-by-step guide Should I work with a digital marketing agency for law firms? See what Birdeye can do for your firm. Age: Are you targeting millennials, families, or retirees? Single parents?

Marketing 109

Marketing Social Media Workshop Events 109

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. Table of contents How do you start a refer-a-friend program? People trust their friends.

Reference 98

Reference Sales Social Media Brands 98

BirdEye

MARCH 10, 2022

Referral marketing is a fantastic opportunity to increase brand awareness and grow your business. Table of contents Chapter 1 Referral marketing explained Why word of mouth is so important What is a customer referral program? Use these fundamentals to start your own referral program for your business.

Marketing 98

Marketing B2C Reference Social Media 98

BirdEye

NOVEMBER 8, 2023

Cultivating reviews and managing online reputation is essential for storage facilities aiming to attract and retain customers. Running a business comes with a lot of work — so much to do, so little time to do it. Consumers want to know that other people like them have had good experiences with your business.

Advertising 57

Advertising Demo Consumers Social Media 57

BirdEye

MARCH 22, 2024

Struggling to get more traffic from Google? Many businesses want to leverage Google My Business (currently Google Business Profile) but feel overwhelmed by the options. Despite the widespread adoption of listings, numerous businesses fail to fully capitalize on this opportunity. You’re not alone.

Events 57

Events Multi-Channel Demo Sales 57

GetFeedback

DECEMBER 16, 2019

Your customers want more, so you need to meet and exceed their expectations. But you already know what you need to do: collect customer feedback. Waiting until everything falls into place so that you start collecting customer feedback won’t happen. Improve customer experience .

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Feedback Social Media Customers Consumers 195

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. For a successful marketing campaign, businesses need the right marketing channel strategy to share their content and brand’s messaging with their target audience.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

BirdEye

MAY 2, 2024

Have you ever wondered what can transport your dental business to the #1 spot so that you can scale your practice rapidly? Choosing a dental clinic can be a daunting task for patients and online reviews can help you win their trust. This makes reviews one of the most influential local business channels. We capitalize on that.

Healthcare 73

Healthcare Demo Social Media Transportation 73

BirdEye

NOVEMBER 21, 2023

It’s about finding the right angle, displaying your shop in the perfect light, and positioning your business as a dazzling spectacle. The tricky part is that there’s no “right” way to do it. You must get clear on who you’re marketing to, win their trust, and convince them to purchase. Not sure where to get started?

Marketing 109

Marketing Social Media Advertising Events 109

BirdEye

APRIL 18, 2023

Did you know that 50% of businesses fail within the first five years? This means for business owners, advertising locally is essential to keep the doors open and reach the target audience in the local market. Here are some local ad strategies that can work for your business. Professionally respond to all customer reviews.

Advertising 98

Advertising Social Media Events Magazine 98

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Social Media 97

Social Media Feedback Advertising Customers 97

delighted

JUNE 30, 2022

Every brand loves a happy customer, and knowing that you have recent buyers who love your product enough to give you positive feedback is a great feeling. But your happiest customers can do more than provide validation and direction – they can also become significant revenue drivers for your business through a referral program.

Sales 81

Sales Reference Net Promoter Score Loyalty Programs 81

BirdEye

JUNE 21, 2023

According to research, 88% of consumers trust referrals from people they know. So, a well-executed customer referral program can be a powerful and cost-effective marketing strategy to attract new customers and improve customer retention rates. Table of contents What is a referral program? How does a referral program work?

Reference 93

Reference Social Media Travel Customer Retention 93

Beyond Philosophy

AUGUST 16, 2018

Today, I present six critical questions you need to ask when implementing Customer Experience theory in your Customer Experience reality. Now, how do I implement that in my day-to-day operations?” We do, though discuss dozens of theories on our weekly podcast and we even wrote a book about some of them!

Net Promoter Score 184

Net Promoter Score Consulting NPS Measurement 184

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. But how can you generate local leads?

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

CloudCherry

JANUARY 18, 2018

Earlier, customers bought products, chose services and established opinions about brands based on various factors such as cost, quality of product and so forth. Some businesses flourish and prosper, while some find it hard to sustain over the long term. So, how can your Credit Union do the same? Offline experiences do matter.

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Touchpoint Financial Banking Feedback 225

CSM Magazine

NOVEMBER 30, 2023

With real-time connected mobile app and back-office system, BigChange helped Burry improve both office and field efficiency, reduce paperwork, and improve customer service with better reporting and faster invoicing. Burry Sealants is a family run business, established in 2011 and based in Devizes in Wiltshire.

2011 52

2011 2018 2013 Customer Relationship Management 52

BirdEye

APRIL 19, 2023

It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career. But first, let’s go over what makes a small business idea worth pursuing.

2023 97

2023 Social Media Consulting Events 97

GetFeedback

SEPTEMBER 24, 2018

Customer experience has never been more important. The way people buy has changed, but unfortunately most businesses are still trying to sell things the old way. Thanks to the internet every customer now has a voice and a wider selection of choices. Bad experiences can have devastating effects on your business.

Social Media 170

Social Media Consumers Events 2016 170

CSM Magazine

MARCH 31, 2023

During these trying moments, families turn to funeral homes for help and direction. However, funeral homes are not exempt from the need to attract new clients to keep their businesses afloat. In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business.

Social Media 52

Social Media Events Exceptional Customer Service Consulting 52

Retently

AUGUST 3, 2023

“Customers are no longer buying products and services– they are buying experiences delivered via the products and services.” – Gregory Yankelovich In a world where your potential competitors are just a click away, customer experience is the new marketing battleground. and that’s exactly what customers want.

Customer Experience 148

Customer Experience Net Promoter Score Social Media Reference 148

BirdEye

NOVEMBER 30, 2023

What’s the best thing for a plumbing business? Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. To do that, all they need is a set of robust and reliable plumbing lead generation strategies.

Social Media 57

Social Media Advertising 2024 Marketing 57

GetFeedback

JUNE 12, 2019

When tasked with overhauling the customer experience (CX), business leaders often seek to identify the most critical customer touchpoints. Some moments are more important than others–but how do we know which points to focus on? Some moments are more important than others–but how do we know which points to focus on?

Touchpoint 199

Touchpoint Net Promoter Score NPS Customer Journey 199

CSM Magazine

SEPTEMBER 16, 2022

Every year, Black Friday presents an opportunity for retailers to look beyond driving sales to acquire high-quality customers who keep coming back. To avoid a short-term spike in profit that quickly crashes, brands must prioritise engaging with consumers in a way that earns their trust and loyalty.

Brands 52

Brands Reference Events Sales 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows.

2018 52

2018 Customer Relationship Management 2013 2020 52

BirdEye

NOVEMBER 10, 2023

Most roofing companies survive on seasonal leads, sporadic inquiries from listings , or occasional customer recommendations. Roofing business marketing is key to a steady stream of leads throughout the year. We’ve explored the top 20 roofing marketing strategies you can deploy to get new customers and scale your business.

Marketing 57

Marketing Social Media Advertising Books 57

SurveySensum

NOVEMBER 24, 2023

When there is a big decision to be taken, for example, buying a new phone or looking for rentals, who do you ask first? – Your family and friends. This is because I trust and value our friends and family above others. This is why businesses need to pay attention to their NPS score. So what to do?

NPS 52

NPS User Experience Demo Feedback 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122

BirdEye

SEPTEMBER 8, 2023

A low star rating could send people running to your competitors. An effective online reputation management strategy not only builds trust with existing patients but also positions you as the obvious choice for potential ones. Healthcare reputation management statistics How does reputation management impact business growth?

Healthcare 57

Healthcare Management Social Media Competitive Advantage 57

CX Accelerator

APRIL 11, 2018

Do you ever feel like you're in "survival mode," running from one crisis to another, just trying to get through the day? A survival mode culture is one of the fastest way to destroy the experience for your customers as well as your employees. The customer suffers as well. There is hope for frustrated managers.

Customer Experience 182

Customer Experience Wireless Leadership Books 182

BirdEye

APRIL 25, 2023

Are you looking for ways to promote your business locally? Do you want to reach out and engage with potential customers in your area? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Claim your Google Business Profile 6.

Seminar 98

Seminar Social Media Advertising Workshop 98

CSM Magazine

FEBRUARY 26, 2024

Operating from its headquarters in Bristol, Trent’s now undertakes around 800 jobs a month and has managed its growth without having to hire more admin staff. When COVID struck, and we only had frontline field staff, we reverted to tried and trusted job cards with supporting images, etc sent by WhatsApp.

Financial 52

Financial Customer Relationship Management Document Management 52

Call Experts

JUNE 3, 2022

The term customer needs can encompass various things , and when you’re getting started in business, it’s essential to take a step back and think about what your customers want. Customers are the heart of any business. But why is it essential to understand your customer’s needs?

Contact Center 98

Contact Center E-support Customer Service Representative Exceptional Customer Service 98

Pink Guava

FEBRUARY 16, 2023

As a business owner or manager, you know that your blood and sweat have gone into designing and building that perfect product or service. Keeping your business alive and running has been challenging and ever-demanding. NEGLECT your loyal customers Every relationship needs acknowledgment or appreciation for it to work.

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Reference Social Media Culture Customer Centricity 52

ProProfs Chat

JUNE 5, 2020

The COVID-19 pandemic has pushed businesses to dodge bullets and the global economy is in dire straits. Charles Darwin’s famous quote on species evolution stands true for today’s volatile business world- “ It is not the strongest or the most intelligent who will survive but those who can best manage change. ” . Stay tuned! .

Customer Service 143

Customer Service Social Media Culture Customer Centricity 143

BirdEye

MARCH 26, 2021

This holds true for your customers. Delivering a positive customer experience will call for efforts, but yield you great returns in the long run. . Customers today have a huge number of choices at hand, and it’s very easy for them to choose a competitor over your business.

Customer Experience 98

Customer Experience Books Customer Satisfaction Customers 98

customer sure

SEPTEMBER 11, 2023

“How can we get more customer feedback survey responses?” Let’s face it — everyone running a Voice of the Customer program wants to increase their response rates. There are various things you can do to get customers to click on your surveys, but what about survey abandonment? We’re all busy people.

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Definition Feedback Insurance Healthcare 62