Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Accessing Help and Documentation. Managing company participation.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Accessing Help and Documentation. Managing company participation.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Accessing Help and Documentation. Managing company participation.

Workshop 40

Workshop 2018 Social Media ROI 40

ChurnZero

SEPTEMBER 6, 2019

Being a Customer Success Manager is difficult enough. . Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . Consider creating a document that can serve as a “source of truth” for your internal Sales and CS operations.

E-support 49

E-support Document Sales Roadmap 49

SmartKarrot

FEBRUARY 21, 2022

Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI. Apply here: [link] Role: Customer Success Manager Location: Remote, Denver, CO, US Organization: Canonical As a Customer Success Manager, you will onboard new Canonical customers and introduce them to the products and support processes.

Customer Success 19

Customer Success Roadmap Government Document 19

SmartKarrot

APRIL 26, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Ensure services are introduced into production per the agreed Project/Product Management Framework. Support the team to execute to an industry-leading standard. Apply here: [link].

Customer Success 19

Customer Success Roadmap Customer Service Representative Leadership 19

West Monroe

JULY 11, 2018

Think of this as the roadmap which guides the organization from point A to point B. Financial impacts, such as cost and ROI. Another key component to a successful CX Transformation is Organizational Change Management (OCM). The importance of change management cannot be understated and should be planned for from the beginning.

Customer Experience 40

Customer Experience Roadmap Document ROI 40

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. Resources: You have a vibrant and managed community for specific customer goals and lifecycle stages.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. Resources: You have a vibrant and managed community for specific customer goals and lifecycle stages.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. There should be explicit knowledge: data, information, documents, records, and files.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. Resources: You have a vibrant and managed community for specific customer goals and lifecycle stages.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

Amity

JULY 10, 2017

Customer Success Managers are awesome. However, even the best, most experienced Customer Success Managers can use a few tips to get better at what they do. Customer Success Managers often focus the QBR conversation around various metrics and information related to the client. Neil Jain , Waterstone Management Group.

Metrics 63

Metrics Roadmap ROI Customer Success 63

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

ChurnZero

MARCH 1, 2019

At Degreed he is leading a team of Client Success Managers on a mission to inspire transformative learning practices in companies around the world. He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

SmartKarrot

JANUARY 5, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: OpenPlay As a Customer Success Manager, you will lead on the creation and maintenance of OpenPlay support documents, video guides and FAQs – quickly gain a deep understanding of the OpenPlay system.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

ChurnZero

AUGUST 23, 2019

I think that the reason that this team is invested in early is because you’re generally investing in the must-haves, you have to have Customer Success Managers. I have seen CSMs, Implementation Consultants, Product Manager, roll up their sleeves and dive in on projects. They’re also responsible for managing day-to-day operations.

NPS 40

NPS Customer Success Sales Metrics 40

Gainsight

FEBRUARY 2, 2024

Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. Willson starts all of his new customers off with both written documentation and video training to get them up to speed on how to input their information with the software he uses.

Seminar 52

Seminar Webinar Document Consulting 52

Centercode

FEBRUARY 18, 2021

Half of test managers report that finding time to manage tests is difficult (That’s unsurprising when 84% are juggling beta test management alongside their primary responsibilities). This enables test managers to deliver customer-driven recommendations that.

Wireless 59

Wireless Fashion Social Media Feedback 59

SmartKarrot

MAY 11, 2022

Apply here: [link] Role: Customer Success Manager – Mid Market Location: San Francisco Bay Area, US Organization: Front As a Customer Success Manager, you will develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

Customer Success 19

Customer Success Roadmap Customer Satisfaction Government 19

GetFeedback

JULY 19, 2019

If your Voice of the Customer (VoC) program relies on understanding the customer experience mostly or entirely offline, you have a novel challenge to manage: Less than 0.5% They are documenting their satisfactory experiences, and they are giving you operational nuggets of insight. But they are doing something. Get the Guide.

Social Media 262

Social Media Feedback Webinar Books 262

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Unfortunately, if you’re a product manager or leader, these valuable in-product guides and experiences are probably stirring up extra questions: Who should own them?

Government 52

Government Document ROI Roadmap 52

ChurnZero

JANUARY 11, 2019

It seems a lot of CS people have this idea that Product Managers don’t really care about their customers, instead preferring to focus on what they want from the product. They have their roadmap planned out, and they decide what they build next and how the product will develop over time. ChurnZero Resource – ROI Calculator.

Customer Success 45

Customer Success Roadmap 2019 Return on Investment 45

ChurnZero

FEBRUARY 29, 2024

We often hear that change starts at the top, but that’s not always the case; you can manage up too. And remember too that if you’re managing up, leaders love to see how it’s going to impact ROI, so you’ll need to put some numbers behind it. Jaclyn: I like the idea of starting it through a Slack thread.

Insights 52

Insights Customer Success Webinar Culture 52

SurveySparrow

MARCH 14, 2023

And one of the most crucial people in building SaaS products is a product manager. Without a highly-skilled product manager, the product will never gain the traction it aspires to. In this article, we look at 10 of the most essential product manager competencies required to build successful SaaS products.

Management 10

Management Roadmap Communication User Experience 10

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

Customer Success 52

Customer Success Metrics Roadmap Leadership 52

Eptica

JULY 11, 2018

Date: Wednesday, July 11, 2018 Author: Pauline Ashenden - Marketing Manager How to choose the right customer experience platform for your organization. At the same time you want to deliver a fast ROI to unlock future budget for CX programs. Again, look forward and find out about their future development roadmap.

Customer Experience 51

Customer Experience Average Handle Time 2018 Roadmap 51

Waypoint Group

AUGUST 1, 2018

The “customer” for most B2B providers is really a Buying Committee — a collection of people with differing roles/persona (decision makers, budget holders, business influencers, architects/designers, program and project managers, end users, etc.). Your company also has employee turnover. Summary: True loyalty isn’t just retention.

Loyalty 56

Loyalty Connections Net Promoter Score E-support 56

Circular Edge

MAY 6, 2022

Inventory Management. After: The retailer adds an inventory management module, which displays real-time inventory levels and updates on stock that’s en route to the warehouse. Additionally, the warehouse team fulfills more orders per day because the inventory management application shows the exact locations of all items.

Financial 52

Financial Document Retail Sales 52

Retently

AUGUST 26, 2019

In short, it’s a customer relationship management strategy that involves the collection and implementation of customer feedback. There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap.

Feedback 94

Feedback Social Media Net Promoter Score NPS 94

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Click here to view SlideShare. Governance in Customer Journey Mapping. No common tools or process.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Thematic

MARCH 29, 2020

In Part 4, you’ll learn how to build a product feedback loop that enables your stakeholders, managers and executives to make customer-focused decisions. You will also need to manage the list of categories, tags or themes because they tend to be either too generic or too difficult to manage, as people create more and more by hand.

Feedback 111

Feedback E-support Metrics Insights 111

Pointillist

AUGUST 14, 2018

By documenting the lessons learnt during the pilot, ironing out hiccups on a smaller spectrum and testing out the effectiveness of your planned process, you can make more effective decisions about resources. Top Telecom Provider Rapidly Quantifies ROI with Pointillist. Pat yourself on the back if you managed to deploy before time!)

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. Serve as a CX change management and governance tool.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Pointillist

JULY 25, 2018

The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!). and delivers meaningful ROI. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S.

Customer Journey 43

Customer Journey Events Metrics Government 43

BirdEye

APRIL 25, 2023

A social media plan is a strategic document outlining how to use social media platforms to achieve your marketing goals. It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Do you want to streamline your social media marketing?

Social Media 93

Social Media Measurement Metrics Brands 93