InMoment XI

MAY 14, 2024

By enacting reputation management strategies, you will gain access to valuable insights into the patient experience that allow you to identify areas for improvement. If you actively engage in reputation management, you will not only be saving lost revenue but you will gain revenue that you would otherwise have missed.

Healthcare 260

Healthcare Management 2024 Hospitality 260

Optimove

MARCH 12, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

Insights 59

Insights Sports Download Events 59

InMoment XI

AUGUST 8, 2023

Today, I’m going to share some tips for reviewing your survey program for better response rates, higher program engagement, and better representative results. In the following sections, I will delve into strategies that not only increase your response rate but also invigorate program engagement and yield more representative results.

Net Promoter Score 580

Net Promoter Score Customer Service Representative Feedback Touchpoint 580

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. How to prevent churn and reactivate customer Download Now >> 2.

2024 59

2024 2022 Insights Events 59

Optimove

JANUARY 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Web push, a potent channel in multichannel marketing, plays a pivotal role in engaging both active and churned players. Loyalty program players seek personalized rewards and exclusive games, making web push a potent tool for continued engagement.

Engagement 59

Engagement Loyalty Programs Download Loyalty 59

InMoment XI

AUGUST 17, 2023

Get Customer Feedback: By capturing feedback on the customer service experience, companies can gain insights into their strengths and weaknesses, enabling them to make targeted improvements and enhance overall customer satisfaction. Take The Lead!

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. How Do Customers Become a Local Guide? Anyone with a Google account can become a Local Guide.

Management 260

Management Feedback Information Brands 260

InMoment XI

MAY 2, 2024

Download Report 5 Retail Reputation Management Strategies for Business Success Talking about reputation management for retail companies is one thing, but doing it is another. To properly execute these strategies across your business, you need to have coordinated efforts across your entire organization.

Retail 260

Retail Customer Retention Management 2024 260

InMoment XI

AUGUST 23, 2023

It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies. These signs act as wake-up calls that should prompt businesses to reassess their strategies and take proactive steps toward revitalizing their approach to customer engagement.

Customer Experience 260

Customer Experience Omnichannel Innovation Loyalty 260

InMoment XI

AUGUST 2, 2023

While reports and data can offer valuable insights, the most authentic and relevant information comes directly from your customers. By engaging with those who use your products or services, you gain unparalleled access to the truth about your brand’s perception and the experience you deliver. Take The Lead!

NPS 260

NPS Customer Centricity Culture Automotive 260

Optimove

DECEMBER 29, 2022

But what many tend to overlook is re-engaging lapsed users. That’s a lot of users and a lot of potential revenue – so it pays to implement a robust re-engagement strategy and remind them just why they fell in love with your app in the first place. . 2 – Then make sure you’re targeting the right audience.

Engagement 52

Engagement Download Social Media Insights 52

Optimove

OCTOBER 3, 2023

Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more. Understanding the Player Landscape To effectively engage players it’s crucial to understand their behavior and preferences.

2023 52

2023 Loyalty Insights Loyalty Programs 52

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports Events Download Insights 52

Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. 3: Don’t Overlook Personalization.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

SurveySensum

FEBRUARY 23, 2024

Pulse surveys aren’t just about collecting data – they’re about taking action to boost employee engagement. The pulse survey is a quick and easy survey method used to determine the levels of satisfaction and engagement among employees. But how is it different from the annual employee engagement survey you receive?

Engagement 52

Engagement Demo Feedback Culture 52

COPC

SEPTEMBER 26, 2022

Global Insights for Integrating Employee and Customer Experience Strategies. a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost. WINTER PARK, Fla.,

Engagement 52

Engagement Contact Center 2022 Call Center 52

Optimove

SEPTEMBER 5, 2023

January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average  Why It Matters  The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices. 61% engage in live bets. 

Sports 52

Sports 2023 2024 Engagement 52

Beyond Philosophy

MAY 12, 2022

I was a guest on a webinar with Verint on the Engagement Capacity Gap , which discusses where organizations need to be in this area vs. where they are with the Chief Marketing Officer of Verint, Celia Fleischaker. I invited her to the podcast to continue our discussion and wanted to share some of that insight here. .

Customer Insights 78

Customer Insights Insights Contact Center Voice of Customer 78

West Monroe

APRIL 19, 2023

West Monroe’s recent signature research reports, Be Digital and Building a Digital Organization, highlighted how consumers, leaders, and organizations are embracing digital—and what that means for employee engagement and business outcomes.

Insights 52

Insights ROI 2023 Download 52

Optimove

MAY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Embrace the power of Optimove’s capabilities to conquer marketing uncertainties and elevate your campaigns to new galaxies of success.

Marketing 59

Marketing Download Customer Insights Customer Journey 59

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. A compelling narrative, paired with the right visuals, engages your stakeholders and helps people see your way of thinking, while making your story sharp, concise and convincing. Using the “Analysis” feature of Sparq, creating beautiful, engaging charts is easier than ever.

Communication 140

Communication Insights 2016 Innovation 140

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. The 2022 CX Trends and Insights, Consumer Edition report is available to download now: [link]. Zenarate is the “flight simulator” for customer and prospect engagement.

2022 52

2022 Consumers Insights Telecommunications 52

BlueOcean

OCTOBER 23, 2023

You can also download our customizable RFP template here. Agent Engagement What is your annual agent attrition rate companywide (list both voluntary and involuntary turnover numbers)? Describe your employee engagement strategies and measurement processes. We hope this makes your RFP process a little smoother! Hourly staff?

Customer Care 177

Customer Care Contact Center Culture Measurement 177

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

Qualtrics

MARCH 1, 2021

Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. Customer service survey.

Download 29

Download Net Promoter Score NPS Events 29

Optimove

NOVEMBER 7, 2022

For your customers, personalization is engaging with them way beyond inserting their name into your messaging; it’s about removing friction and adding familiarity. Think relevant offers, personalized recommendations, trending products, and highlights that keep users engaged , and primed to purchase. Optimize app navigation .

Engagement 52

Engagement User Experience Banking Hospitality 52

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

2024 64

2024 Connections 2025 Download 64

Playvox

SEPTEMBER 6, 2022

You’ll increase engagement now and optimize performance long-term. Research from Playvox — including the real-world experiences and perspectives of contact center leaders and agents — uncovers data and practical insights on the state of contact center remote work. What Does The Contact Center Workplace Of The Future Look Like?

Contact Center 86

Contact Center Connections Engagement 2024 86

Optimove

FEBRUARY 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Learn how Terminal X improved overall average order value and increased profitability based on strategic initiatives that included increased pricing and minimum shipping requirements. So, it turned to Optimove.

Sales 69

Sales E Commerce Multi-Channel Fashion 69

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. They have found that visual engagement and support have a dramatic effect on KPIs measured in every call center: NPS, FCR and Truck Rolls. Maturity of Visual Engagement.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Optimove

JANUARY 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customer Journey Orchestration is a game changer for marketers. It differs from traditional campaigns and it’s crucial for creating personalized experiences that boost engagement, sales, marketing attribution and customer loyalty.

Customer Journey 72

Customer Journey Multi-Channel Marketing Touchpoint 72

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. The Guide to Re-Engaging Lapsed Customers Identify at-risk and lapsed customers and bring them back with this guide.

2023 111

2023 Consumers Brands Marketing 111

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. The truth is that some posts get more engagement than others. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. Table of contents What is social media engagement?

Social Media 52

Social Media Engagement Events B2C 52

Optimove

MAY 28, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: A well-crafted Request for Proposal (RFP) is key to ensuring that the chosen solution matches the brand’s needs, supports future goals, and integrates smoothly with existing systems. Also, check their track record with similar clients.

Marketing 52

Marketing Download Measurement Touchpoint 52

Optimove

JUNE 8, 2020

The question on every retail marketer’s mind when collecting vast amounts of customer data should be, how do you turn it to insight and then take action? Start taking advantage of this insight and download all 4 ways to leverage your data for more examples. . Data to Insight. Start Generating Insights.

Insights 52

Insights Retail Download Loyalty 52