NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. Global Marketers Share Social Media Analytics Understanding.

Social Media 56

Social Media 2020 Marketing ROI 56

BirdEye

APRIL 11, 2023

Strategies might include social media, product and service offerings, or branding. It’s also helpful in identifying the key metrics you need to measure to reach your objectives. Share key performance indicators (KPIs) How will you measure your success? Otherwise, your analysis will be too broad.

Download 98

Download ROI Financial Return on Investment 98

NetBase

SEPTEMBER 10, 2020

Being on top of the metrics that matter to your brand is a great feeling, and it certainly applies to your brand’s social media efforts. Here we’ll explore the why and how of conducting a social media audit by focusing on: What a social media audit. Analyzing your social media channels.

Social Media 56

Social Media Metrics ROI Definition 56

ReviewTrackers

MARCH 21, 2017

They’re posting comments and creating conversations on channels like Yelp, Google, and TripAdvisor, on social media sites like Facebook and Twitter, as well as via status updates, check-ins, hearts, thumbs up/down, and tweets. Hootsuite helps you manage your social media marketing in one place.

Social Media 101

Social Media Brands Feedback Blog 101

SurveyGizmo

DECEMBER 27, 2022

We’ve compiled a comprehensive list of the most popular KPIs that mobile app developers are using to measure (and solidify) their apps’ success. Downloads, new signups, and uninstalls In 2021, mobile apps were downloaded more than 230 billion times globally. Downloads are the starting metric for most developers.

Metrics 52

Metrics Measurement Download 2021 52

GetFeedback

NOVEMBER 25, 2019

The ACSI is the only national economic indicator that measures customer satisfaction across the U.S. Internet Social Media: 72%. Click here to download the current industry benchmarks. If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

Feedbackly

OCTOBER 13, 2022

EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, measure, and analyze how customers feel about your business and understand its impact. For a comprehensive measure, use EVI® with other metrics like NPS, CES, and C-SAT. Download your free EVI® eBook here:

Customer Journey 64

Customer Journey Measurement NPS Social Media 64

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Brands Information Feedback 98

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Engagement.

Entertainment 46

Entertainment Social Media 2019 Sports 46

PeopleMetrics

JULY 17, 2018

As noted previously, the term VoC is frequently used to describe the measurement of the customer experience; so is the term customer experience management (CEM). So, what is CX measurement or VoC? Okay, so CX measurement (VoC) is not market research. Click here to download the book. Let’s start with what it is not.

Measurement 210

Measurement CEM Telecommunications 2001 210

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Sports Download Engagement 19

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

Marketing 69

Marketing 2024 Social Media Download 69

Qualtrics

DECEMBER 8, 2020

Get started today with our simple guide to measuring brand equity What is brand equity and why does it matter? Learn more: Read our Ultimate Guide to Brand Equity to understand how brand equity is defined, how to build positive brand equity levels and how to consistently measure it over time. 7 ways to measure brand equity.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Engagement.

Entertainment 40

Entertainment Social Media 2019 Sports 40

Experience Investigators by 360Connext

OCTOBER 27, 2020

Offer specific measurement for parts of the customer journey, like tracking Customer Satisfaction Rates for a high-stakes touchpoint like product delivery or a customer service interaction. Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions.

Social Media 359

Social Media Customer Journey Feedback Customer Journey Mapping 359

inQuba

APRIL 5, 2023

Today’s customers interact with businesses through multiple channels, including social media, email, phone, and in-person interactions. With so many channels along the customer journey, trying to measure the revenue, costs and profitability of channels and journeys can feel like navigating a minefield blindfolded!

Measurement 52

Measurement Management Call Center Customer Journey 52

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. In the latest measurement, in Q1 2019, the ACSI was 76.5 Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Download the Toolkit. out of 100. out of 100. Free CSAT Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Social Media 148

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. This can involve responding to customer reviews, engaging with followers on social media, and reporting on the analytics of all your online marketing activities.

Management 98

Management Multi-Channel Social Media Interaction 98

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. Impressions 3.

Social Media 98

Social Media Metrics Net Promoter Score Return on Investment 98

GetFeedback

DECEMBER 27, 2018

Asking for feedback after a user has done something is one of the best ways to improve a process and measure satisfaction, ao you should always be thinking about where you can add feedback to your processes, to gain deeper insight. Studies show that email simply isn’t as sensitive to time as social media outlets can be.

Social Media 199

Social Media Blog Feedback 2014 199

Brandwatch CX

OCTOBER 3, 2022

It’s free to download. Finding the right type of social media influencer is key to success, but knowing where to start can be overwhelming. Best Free Social Media Influencer Tools. This particular feature can be used to identify social media influencers who are following your competitors but aren’t following you.

Marketing 85

Marketing Social Media 2008 Metrics 85

Kustomer

JULY 18, 2022

In this blog, we’ll dive into the features of a modern CRM that you may be missing out on and ways to measure the success of your chatbot. Social Listening. Your CRM should be the go-to location for all customer data gathered across every channel, including social media. Measuring Your Chatbot’s Success.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Brandwatch CX

JANUARY 30, 2019

We use social media as an outlet to vent our frustrations. We use social media to research brands and get suggestions before we purchase products. We reach out to brands on social media, and expect them to respond to us. But which brands are truly making the most of social media?

Brands 78

Brands Customer Experience Social Media Airlines 78

Experience Investigators by 360Connext

JULY 12, 2022

Offer specific measurement for parts of the customer journey, like tracking Customer Satisfaction Rates for a high-stakes touchpoint like product delivery or a customer service interaction. Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions.

Customer Journey 143

Customer Journey Feedback Social Media Customer Journey Mapping 143

Feedbackly

OCTOBER 12, 2023

Identifying critical touchpoints that customers use and rely on the most can help measure, analyze, and evaluate the quality of customer experience. You can gather feedback through surveys, reviews, testimonials, and social media posts. But, some touchpoints are more influential and pivotal than others.

Touchpoint 52

Touchpoint Customer Journey Mapping Customer Journey Social Media 52

BirdEye

SEPTEMBER 29, 2023

It helps you explore behavior, motivations, pain points, social media usage, and other preferences. Different marketing channels, like social media and email marketing, work differently on your target audience, depending on their preferences. Download our buyer personas template to get started right away!

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

Kustomer

JULY 28, 2022

What Is Customer Experience Benefits of Customer Experience Customer Experience Trends to Follow How to Implement Customer Experience Strategy Measuring Customer Experience Improve Customer Experience. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support. Measuring Customer Experience.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

Kustomer

JUNE 7, 2023

CX involves both direct interactions initiated by the customer, and also indirect interactions the customer has with the organization: for example, when a customer sees a wealth management company’s advertisement on a billboard or follows a bank on social media. For the complete guide to CRM software, download our latest ebook.

Financial 98

Financial Banking Social Media Customer Satisfaction 98

BirdEye

JUNE 21, 2023

As the renowned business strategist Peter Drucker once said, “If you can’t measure it, you can’t improve it.” Wendy’s continuously analyzes the competition’s social media posts to burn them with their own tweets. The truth is social media done right is an investment.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

BirdEye

JULY 11, 2023

And that compels customers to take action and engage with your brand on social media. How to write captivating Instagram captions for your business Measuring your success on Instagram FAQs about Instagram captions Download our free 2023 social media toolkit What is an Instagram caption?

Social Media 40

Social Media 2023 E Commerce Download 40

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Besides predicting measures like NPS, these methods can be used to forecast customer retention or traditional financial metrics like average revenue per customer. Download The Data Science of CEM.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement Metrics Measurement 98