Lumoa
FEBRUARY 7, 2023
With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy. Customers don’t always take the time to express their feelings.
ShepHyken
FEBRUARY 7, 2023
If you show your employees a little love this Valentine’s Day, they will reciprocate with a little love for you, your company, and your customers. Earlier this year, I shared a business prediction for 2023: Companies will focus as much – maybe more – on their employees as they do on customers. If you’ve been following my work, this isn’t anything new.
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CSM Magazine
FEBRUARY 7, 2023
For some companies, it seems recruitment and retention has never been so difficult. This is hardly surprising – we’ve had some of the biggest business-shifting changes in living memory happen simultaneously in the last couple of years, and leadership teams have had to continually adapt and evolve. But now we’ve weathered the peak of the storm, the time for short-term fixes is over and businesses are looking at long-term strategies, particularly when it comes to attracting the very best candidate
SAP Customer Experience
FEBRUARY 7, 2023
The transformation from existing on-premise legacy systems to SAP Business Technology Platform without disruptions can be demanding for organizations and IT departments, especially when complex business processes, multiple systems and layers of integrations are involved. One key aspect that typically gets overlooked during this transformation is the Digital Experience (DX).
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
inQuba
FEBRUARY 7, 2023
Helping customers achieve their goals so that you can too As an insurance professional you spend a lot of time thinking about your policy holders’ journeys, especially in a business environment that has completely transformed. Young, agile insurtechs are entering the space with digital-first offerings for policy holders who have growing, digital-first expectations.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Lithium
FEBRUARY 7, 2023
Hello Atlas members! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
DemandJump
FEBRUARY 7, 2023
When done right, producing content increases your rankings on Google and other search engine results pages (SERPS). This leads to more traffic, increased engagement, better leads, and more conversions. All of this sounds great, but—as all seasoned marketers know—climbing the ranks of SERPS isn’t always sunshine and rainbows.
Zonka Feedback
FEBRUARY 7, 2023
With a large pool of SaaS companies and platforms appearing in the market, the SaaS industry has become more competitive than ever before in recent years. This has given more power in the hands of the customers to choose among the various alternatives available in the marketplace. And this choice is often based on the Customer Experience they receive.
Fox Metrics
FEBRUARY 7, 2023
With so many restaurants falling into a forced closure, it’s understandable why owners would think the future is bleak. However, like every business, there are ways to survive even when all options seem exhausted. Platforms like Fox Metrics offer comprehensive restaurant data and analytics , bringing a future for any venue. Let’s get an overview below.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
2020 Research
FEBRUARY 7, 2023
Companies often think conducting market research is time consuming and expensive. Some may even think it is dispensable. However, skipping market research ultimately incurs more costs in the form of wrong decisions and missed opportunities which further extend project timelines. But how do you gain reliable insights while meeting aggressive deadlines under tight budget constraints?
Alida
FEBRUARY 7, 2023
Q1 Alida’s winter release bolsters personal connections between companies and their customers with advanced personalization, reporting, and privacy capabilities.
IntouchInsight
FEBRUARY 7, 2023
How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022.
dscout People Nerds
FEBRUARY 7, 2023
Sharing research insights doesn’t mark the end of your UX journey. See how to activate those insights and make a real impact.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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C3Centricity
FEBRUARY 7, 2023
Rapid market changes are being witnessed in many industries, forcing many companies to adopt a brand new company vision.
Helpware
FEBRUARY 7, 2023
Artificial intelligence (AI) continues to push the boundaries of our technological capabilities. One radically transformative AI field is computer vision, where computers and systems construct meaning from the visual information around them. Then, they take action based on their understanding of this information. Much like the anatomical structures of the eye and visual cortex help humans to comprehend their surroundings, data labeling allows computers to quickly analyze and make sense of visual
McorpCX
FEBRUARY 7, 2023
Welcome to TalkingCX, as we bring ChatGPT from OpenAI and Graham Clark, VP Market Development for McorpCX, together to discuss the exciting world of experience management successes, trends, and techniques.
Gainsight
FEBRUARY 7, 2023
We’re officially two months into the new year, which means it’s time for a common annual tradition in tech: Reorgs. Though to be fair, reorgs seem constant these days. Yet amidst the usual shuffling and strategic planning for the new year, I’ve seen a new trend emerge: companies are combining their Customer Success Management (value/adoption) and Account Management (renewal/expansion) roles.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Circular Edge
FEBRUARY 7, 2023
Blog Credit: Megan O’Brien, February 1, 2023 (5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder | NetSuite) In a recent webinar (opens in new tab) , Oracle NetSuite founder and executive vice president Evan Goldberg discussed how to navigate a changing business environment. Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession.
SmartKarrot
FEBRUARY 7, 2023
What is Implementation? Implementation is the process of putting a decision or a plan into execution after a client buys the product, to get it operating appropriately • To ensure there’s maximum usage and value to the client. This is often the first part of onboarding the client. But, more importantly, this is also the part of Client Experience that often decides the tenure of the relationship.
Lumoa
FEBRUARY 7, 2023
The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. They have chosen Lumoa to consolidate that in a single platform and analyze what customers say in real-time. Helsinki, 31 January 2023 The UK-based retail and commercial bank Shawbrook has selected Lumoa to help them manage and analyze feedback from their customers.
Forrester's Customer Insights
FEBRUARY 7, 2023
Forrester provides guidance on how to succeed with AI governance with the NIST’s AI RMF 1.0.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
FEBRUARY 7, 2023
If you’re like many retailers, you treat gift cards as a product – with product leads and inventory planning priorities. If this is true for your business, you’re in need of a gift card strategy refresh. Why now? Today’s advancements in payments tech and digitization mean that your gift cards can (and should!
Forrester's Customer Insights
FEBRUARY 7, 2023
You might have seen the latest issue of TIME magazine — the title on the cover is “The Quantum Leap.” It has been four years since I published my report with my colleague Brian on the technology infrastructure deep dive of quantum computing (QC).
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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