Sat.Jun 04, 2022 - Fri.Jun 10, 2022

How Two Companies Leveraged a Customized Social Listening Solution to Gain Game-Changing Insights

InMoment XI

Many organizations are drowning in pools of untapped social data. Because options to structure and analyze that data can be limited and even if businesses are able to compile that data, it often remains siloed from other data, such as voice of customer (VoC), call center, and more.

2022 338

Helping AI Help Agents: A Better Way to Use AI Applications in the Contact Center

Upstream Works

By: Rob McDougall, CEO, Upstream Works Software. I’ve been reading This I Know: Marketing Lessons from UNDER THE INFLUENCE by Terry O’Reilly, and something he said really stuck with me.

2022 125

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3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them


Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10

2022 119

Activate ‘22: A Lesson From Cryptocurrency: CX in New Markets


Customer experience (CX) development can sometimes seem like you’re doing all the same things as everyone else, just walking in the footsteps of all the brands that came before.

2022 130

How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

How Would You Rate Your Experience? A Primer on Transactional Surveys

InMoment XI

Surveys are one of the most direct and effective means of gathering insights. They provide what many customers crave most: an easy-to-access platform they can use to voice their thoughts and opinions about a brand.

2022 329

More Trending

Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”


TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022.

A Lesson from Michelangelo: Details Matter

Shep Hyken

I don’t know if it’s true, but it doesn’t matter. This is a great story with a great lesson. . Michelangelo was standing on his scaffold as he worked on painting a tiny leaf on the ceiling of the Sistine Chapel.

2022 93

The Antidote to Rising CACs is Right Under Your Nose


The term “paradigm shift” was introduced by the American philosopher of science Thomas Kuhn. In his 1962 book, “The Structure of Scientific Revolutions,” Kuhn argued that there are two kinds of scientific change: incremental developments and scientific revolutions.

2022 87

Tips for Navigating Your Customer Success Career Path


As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr.

2022 89

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

3 Takeaways from Field Service USA 2022


Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent five months without a working oven.

2022 109

Episode #20 – Communication Technology Pros and Cons at Work

Russel Lolacher

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work.

2022 79

How to Train Your Employees to be Great at Relationship Building

The DiJulius Group

There is a seismic shift happening today. Technology is changing the world, and not always for the better. For all the benefits it is bringing to businesses, it is coming at a significant cost.

2022 87

How to Scale Your Recurring Revenue Model


Recurring revenue models have taken over the world.

2022 76

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Zillow for realtors: The ultimate guide to success your local market


The majority of home buyers start their home buying journey using online search – and according to the National Association of Realtors, 81% of buyers don’t even contact a real estate agent until they’re ready to buy.

2022 72

The Metaverse Must Be Deeply Human-Centric

Forrester Digital Transformation

At Augmented World Expo 2022, amid the existential debate about the metaverse, there was an increased focus on ensuring its UX is humane, and communal.

2022 83

Amazing Business Radio: Ian Johnston

Shep Hyken

The Smart Shopper and the Value Gap. How to Design Experiences that Exceed Your Customer’s Expectations. Shep Hyken interviews Ian Johnston, Founder of Quinine , a leading strategic retail design consultancy devoted to the power of design that drives innovation and growth.

2022 55

Get Your Chatbot GDPR-Ready with Automated Testing


From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots.

2022 67

The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

How to Reduce Inbound Calls with Customer Engagement Solutions

CSM Magazine

The customer need for support and reassurance has only increased over the last few years — a trend that’s unlikely to change. .

2022 52

The Power Of Influencers To Get New Customers

Doing CX Right

Neal Schaffer, Sales and Marketing expert, reveals the best-kept secrets to identifying, approaching, and engaging valuable influencers who help you elevate your brand and get new clients. The post The Power Of Influencers To Get New Customers appeared first on Doing CX Right. DoingCXRight®?

2022 67

5 Top Customer Service Articles of the Week 6-6-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Why Chick-fil-a Is One of the Most Loved Brands by John Dijulius.

2022 59

Get Your Chatbot GDPR-Ready with Automated Testing


From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots.

2022 67

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

8 easy steps for Google Maps optimization


Google Maps optimization needs to be a major part of your marketing strategy if you want local customers to find your business. Standing out on Google Maps can set you apart from competitors, but your listing won’t be a top search result if doesn’t include your specific location.

2022 65

3 key CX gaps between companies and their customers


Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. Published on: June 10, 2022.

2022 84

What is Composable Customer Success and Why is it Important for Your Business?


If you have a child that loves to play with LEGOs, then you probably know that one of the greatest things about these little interconnecting blocks is that one set can be used to make dozens of different models.

2022 67

How Can I Index My Blog Faster?


No matter your industry, it’s nearly impossible to do business without some type of website. Having a central place to keep your landing and product pages is a major driver of sales and engagement, but that isn’t always enough.

2022 67

The Ultimate Guide to Customer Service in 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.