ShepHyken
FEBRUARY 28, 2023
There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? This is opinion.) Do your customers trust you?
Lumoa
FEBRUARY 28, 2023
Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder.
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LoyaltyPlus
FEBRUARY 27, 2023
by Frik van der Westhuizen At the end of January this year, there were 28 million social media users in South Africa. Over the past 12 months, social media has become an integral part of people’s lives and has had a significant impact on how consumers perceive and interact with brands.
BirdEye
FEBRUARY 28, 2023
Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
CSM Magazine
FEBRUARY 28, 2023
The year 2022 marked a significant milestone for those in charge of customer experience.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Retently
MARCH 2, 2023
There is nothing more important for a business than understanding the level of satisfaction and overall attitude of its customers. While talking to every customer personally is almost impossible, CX surveys take this function on.
Alida
MARCH 2, 2023
Successful innovators not only listen to their customers. They make their feedback an integral part of their decision-making process. Customer Experience
Lumoa
MARCH 3, 2023
The past few years have witnessed a substantial increase in attention and investment in customer experience (CX) across various industries, including the financial services sector. But some important questions arise: How relevant is CX to modern financial services?
InMoment XI
FEBRUARY 28, 2023
Welcome back to the XI Café Podcast!
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Playvox
FEBRUARY 27, 2023
Customer experience leaders are more challenged than ever. They are under constant pressure to reduce operational overhead costs, lower recruiting, onboarding and training costs – all while exceeding customer demands and delivering exceptional customer service.
BirdEye
MARCH 3, 2023
With nearly three billion monthly users worldwide, you can’t ignore the many opportunities Facebook can bring a business. However, if you believe in the old adage, ‘don’t mix business with friendships,’ then you likely also wonder how to create a Facebook Business Page without a personal account.
Education Services Group
FEBRUARY 26, 2023
Customer Success leaders have a lot in common with rockstars. We’re all excellent storytellers. We are energetic about our work. We aim to deliver the absolute best experiences imaginable. We do well in front of crowds (i.e., customers). And we both go on tour.
Upstream Works
FEBRUARY 28, 2023
By: Rob McDougall, CEO, Upstream Works Software Conversational AI is often used as a tool for providing customer service through channels like chat or voice.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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TechSee
MARCH 2, 2023
With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation.
MyCustomer
MARCH 2, 2023
Engagement 2 surprising areas requiring HR & CX collaboration
ShepHyken
FEBRUARY 26, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Upstream Works
MARCH 3, 2023
By: Rob McDougall, CEO, Upstream Works Software Reporting on the performance of conversational AI applications is often challenging, as they must be tailored to a specific business and its needs.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Clarivate
MARCH 1, 2023
International research collaboration is critical to scientific discovery. Just as the research landscape grows in complexity, the landscape of collaboration continuously changes, making it more challenging to track progress.
MyCustomer
FEBRUARY 28, 2023
CX Design: What It Is, How It Works, and How It Creates Experience Improvement If you’ve ever heard the terms “CX” or “customer experience. 28th Feb 2023 By Simon Fraser
ShepHyken
FEBRUARY 27, 2023
Top Takeaways: Customer experience, including customer service, is marketing. Create an experience that gests people to say, “I’ll be back,” and makes them want to share it with others. Understand what your customers want and deliver consistently. Customers usually have many options.
Call Experts
MARCH 3, 2023
Companies need to be available to their customers 24/7, and often outsourcing for answering service support is the easiest way to accomplish this goal. It is not always practical for businesses to have staff to answer calls around the clock. And this is where we come in.
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Cyara
MARCH 2, 2023
Good ‘Taste-Testing’ Will Give Your CX the Right Depth of Flavor Chef DuBois was revered for her work at the locally renowned, five-star French restaurant. For 10 years, her recipes had garnered one rave review after another.
CSM Magazine
FEBRUARY 28, 2023
As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha?
Integrity Solutions
FEBRUARY 27, 2023
Great sales managers are required to become great coaches. Great sales managers know that everyone in their organization takes a cue from them. They use this position and influence to challenge the status quo, galvanize their team, act as role models for change, and demand results.
Myra Golden
FEBRUARY 25, 2023
Curious about the ingredients in my workshops? A pinch of engagement , a dash of customization, and a whole lot of psychological tactics that build confidence for delivering bad news, controlling conversations, and de-escalating. Voila! You have the recipe for the perfect customer service workshop!
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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