ShepHyken

DECEMBER 3, 2023

Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. Used the right way, it may even help you create more tailored and personalized customer experiences! Does no one want to see change?

Article 61

Article Customer Service 2023 Loyalty Programs 61

ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. And that’s great for experience leadership! Make the 5-why’s and action planning an annual workshop for every work group.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator?

Workshop 88

Workshop Innovation Leadership Definition 88

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. All of the people who touch that project. is available on Amazon.com.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Build trust to retain employees and clients co-invested in each other’s success. Delivered virtually or in-person.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Workshop Innovation Consulting 81

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Leadership 143

ClearAction

OCTOBER 25, 2022

” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

One Millimeter Mindset

SEPTEMBER 15, 2020

Mutually developing networks of internal go-to resources who target making a difference is a mission-critical strategy for cross-functional leadership. Thus, you are perceived as an innovator and contributing revenue-generator. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Leadership 86

Leadership Workshop Innovation Presentation 86

BlueOcean

DECEMBER 13, 2022

People are craving experiences or services through programs that actually make a difference. Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

MAY 28, 2020

What habits and mindset will you carry forward into hybridized future work environments to catalyze your own professional development and cross-functional leadership trajectory? And why remain regarded as an order-taker, when you can become an innovator? What role will you play? Active participant or spectator? Contact me right here.

Workshop 89

Workshop Entertainment Leadership Presentation 89

One Millimeter Mindset

DECEMBER 10, 2020

How might your own professional innovation be liberated from unconscious professional exclusion? You just need to develop the skills to lead more innovatively, no matter where you sit around the table. I specialize in professional innovation, cross-functional leadership and client retention. Contact me here.

Workshop 81

Workshop Innovation Consulting Presentation 81

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Employee Experience Demo 52

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. I speak on how professional purpose is the key to professional innovation. Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. Creating a culture focused on customers has to start and end with focusing on employees.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

One Millimeter Mindset

SEPTEMBER 17, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. One Millimeter Mindset. Delivered virtually or in-person.

Workshop 106

Workshop Leadership Communication Presentation 106

Lumoa

MAY 5, 2022

How to develop and implement a Customer Experience strategy? Improved customer experience starts with the customer’s perspective. Developing CX leadership requires collaboration and communication with customers, employees, and partners. It requires openness and security.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

One Millimeter Mindset

JUNE 2, 2020

Contact me here to discover and discuss how I can best serve you with my keynotes, breakout sessions and workshops. Rather, the stories you tell are honest stories about how you and they wrestle with uncomfortable decisions leading to risky yet innovative results. Tell the Stories Employees and Clients really need to Hear.

Workshop 80

Workshop Presentation Communication Innovation 80

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. Marketing and thought leadership programs. Kate Leggett Follow @kateleggett.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

MAY 12, 2020

And an innovator rather than an order-taker? As essential innovators and revenue generators. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Workshop 82

Workshop Innovation Communication Sales 82

One Millimeter Mindset

AUGUST 25, 2020

The stories you co-create today become part of the innovation of everyone’s future professional trajectory. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 87

Workshop Healthcare 2020 Communication 87

Russel Lolacher

JANUARY 12, 2021

A few years ago, I was attending a cross-organizational workshop that was meant to help foster different ways of thinking from leadership, specifically around innovation and future planning. Those terms and that approach doesn’t lend themselves to curiosity, empathy or collaboration.

Culture 59

Culture Workshop Books Innovation 59

Wootric

FEBRUARY 14, 2019

Why we love Clare: She’s a digital nomad, keynote speaker, Founder of CMXperience , and shares her personal thoughts and experiences on The CX Nomad. Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Jeannie Walters.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. The experience can be invaluable to your organization and allow you to earn continuing education credits to keep your certifications up-to-date.

2019 27

2019 Engagement 2018 Events 27

Russel Lolacher

MAY 1, 2022

almost three decades of running Mainstreet communications offering expertise in organizational planning and leadership development. And I asked everyone this because I really find it sets the scene of, well, just how much employee experience influences that’s decades later, not much like five, three years later.

Culture 52

Culture Books Communication Leadership 52

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Often, the aggregated knowledge, experience and human capital value residing in each of these generations remains siloed: by age, education and pay grade. Identify who your order-takers or innovators are. So, what do your silos look like? How about manual workers or knowledge workers?

Workshop 64

Workshop Customer Retention Communication Leadership 64

Qualtrics

AUGUST 6, 2020

Over the last few months we’ve facilitated workshops with hundreds of the US’ top CIOs where they’ve come together and shared stories on what is and isn’t working. In fact, the most challenging obstacle we face is ourselves according to O’Reilly. It’s one that is being overcome thanks to a willingness among businesses to work together.

Webinar 26

Webinar 2020 Workshop Retail 26

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Bill has over thirty years of luxury resort/club management experience.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Bill has over thirty years of luxury resort/club management experience.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

MAY 20, 2019

These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills. What additional skills would you add to this list, based on your professional experiences? First, how you think about issues, problems, challenges and innovation reflects your information resources.

Communication 69

Communication Workshop Download Presentation 69

One Millimeter Mindset

JANUARY 23, 2019

Ponder how aggregated employee experiences translate into better serving your customers. Why continue to gamble with how both employees and customers experience your organization’s and association’s status quo? Planning your next corporate or association meeting?

Customer Experience 61

Customer Experience Workshop Customer Retention Customers 61

One Millimeter Mindset

MARCH 4, 2019

And moves beyond being classified as either innovator or order-taker. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. When that happens, and some of us have been part of these types of teams, everyone takes their seat at the table. Knowledge worker or manual worker.

Workshop 70

Workshop Communication Presentation Download 70

One Millimeter Mindset

SEPTEMBER 8, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. That remarkable choice represents innovation. Because of what you do for people and with people, together. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

Workshop 82

Workshop Events Presentation Communication 82

Russel Lolacher

NOVEMBER 14, 2022

But before we do such things, Rob, I gotta ask you the same question I asked all of my guests, which is, what’s your best or worst employee experience? And the whole leadership team had been in meetings, like all day long. It was a not a great employee experience, certainly. Russel Lolacher. Russel Lolacher.

Books 52

Books Presentation Workshop Leadership 52

Russel Lolacher

MAY 7, 2023

But before we do, we got to do our business, which is asking the one question I asked all of my guests, which is, what’s your best or worst employee experience? I mean, I was never really trained in leadership. And we can then get to the best solution and innovative solutions and new ideas are welcome. Okay, best.

Feedback 102

Feedback Books Culture Consulting 102