ClearAction

NOVEMBER 3, 2023

Your CX team doesn’t have access to all the data for this issue, but this past month, this issue caused these costs: $30K returns, $12K credits, $8K discounts, $6K loyalty incentives, $4K technologies to address it, and $80K lost sales. Every work group got their own workshop, and they each made 2 action plans.

ROI 62

ROI Workshop Loyalty Sales 62

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.

Metrics 52

Metrics Culture Demo Healthcare 52

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

ClearAction

JANUARY 8, 2024

Longer sales cycles due to distrust. More expense to retain customers: loyalty incentives, customer success, etc. Then you must champion insights through suggestions for various functional areas, workshops, and change management for accountability and applause of progress and action plan completion. Why does this drive growth?

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

One Millimeter Mindset

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Because your employees, and what they “do,” is absolutely fascinating! Think about the implications for employee experience and customer experience.

Presentation 75

Presentation Workshop Communication Download 75

Lumoa

MAY 5, 2022

Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand. It is therefore smart to look at customer experience strategy and brand strategy together if you want to build a stronger position in people’s consciousness.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

Think Customers

JUNE 16, 2022

Associates quickly presented offers tailored to each customer and proactively contacted high-value and at-risk accounts before their contracts expired – leading to a 20% increase in sales win rates, and 56% of customers becoming more likely to upgrade their service at the company. Make things personal. Align with broader goals.

E Commerce 52

E Commerce Telecommunications Touchpoint Brands 52

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. He specializes in customer experience strategies, customer service engagement, and loyalty.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SurveySparrow

JUNE 20, 2023

A positive customer service experience plays a crucial role in building customer loyalty and fostering long-term business relationships. How to Create an Excellent Customer Service Experience Customer service is the cornerstone of a successful business. Employee welfare has a major impact on business success.

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52

Kustomer

JUNE 17, 2021

A proactive approach gives companies a huge advantage over the competition because it shows the customers how much the brand cares about their experience and what they’re willing to do to keep them around for the long haul. Employee Experience: The Missing Ingredient. This is just as important as CX in many ways.

Sales 99

Sales Employee Experience NPS Banking 99

One Millimeter Mindset

DECEMBER 9, 2019

Telling your story impacts employee experience and client experience. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or Storytelling Master Classes. Across the organization and throughout your clients’ organizations, as well. Take the next steps.

Workshop 66

Workshop Employee Experience Communication Presentation 66

One Millimeter Mindset

MAY 12, 2020

When they realized their professional value involves more than sales scripts, tactical to-do lists, and algorithms. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 82

Workshop Innovation Communication Sales 82

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. On a weekly basis, at the very least. Find out more right here. is available on Amazon.com.

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Which is exactly what these clients want. In fact, they are hoping you will cave into their behavior.

Workshop 74

Workshop Download Employee Experience Blog 74

One Millimeter Mindset

DECEMBER 5, 2018

However, do engaged employees, effectively and impactfully, pay employee experiences forward? First, does employee-focus translate into customer-focus? Second, not every employee perceives their relationship with customers the same way. Third, not all employees solve problems the same way.

Engagement 63

Engagement Culture Workshop Employee Experience 63

One Millimeter Mindset

FEBRUARY 13, 2019

Revive the value of association membership experience by remaining actively engaged in the time between monthly meetings. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI.

Workshop 63

Workshop Leadership 2019 Books 63

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? Let's go back to listening to employees and improving the employee experience.

Customer Experience 49

Customer Experience Employee Experience Workshop Culture 49

One Millimeter Mindset

JUNE 3, 2019

In addition, these assumptions about professional speak impact productivity, profitability, colleague and employee experience and customer experience, as well. And not necessarily as positively as you think. Why assume that professional speak is expected of you, in the first place? Never miss another insightful post.

Workshop 70

Workshop Communication Download Employee Experience 70

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

AUGUST 21, 2019

Once a sale is consummated, and a contract comes in-house for execution, the client’s story keeps changing. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. I’d say you have a lot in common. Wouldn’t you?

Workshop 75

Workshop Download Connections Blog 75

ShepHyken

JUNE 5, 2023

To them, it’s nothing sales can’t smooth over with a steak dinner and a $300 bottle of wine. 7 Simple Keys to Customer Loyalty by Alicia Lavay (Retail Customer Experience) It’s more than bad taste; it’s bad business. Employee Experience VS Customer Experience – Which is Important in Business?

Article 15

Article Customer Service 2023 Retail 15

One Millimeter Mindset

JANUARY 21, 2021

The object is to justify investment in the project (or sale) based on anticipated outcomes. Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Regardless of whether you sell, manage, measure and fix and control, or serve. Easy- peasy. Maybe not so much as we move forward together in 2021.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

Wootric

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Jeannie Walters. Joey Coleman. Lisa Abbott.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Click on this link f or a complementary 15-minute discovery call with me. Build trust.

Workshop 96

Workshop Connections Communication Customer Retention 96

One Millimeter Mindset

SEPTEMBER 22, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Start telling stories people trust. Build trust.

Workshop 76

Workshop 2020 Connections Communication 76

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. If so, it’s good CX. 11) Establish Massive Systematic Improvement.

2020 120

2020 Customer Experience Definition Metrics 120

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Lumoa

APRIL 24, 2018

The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author. blog linkedin twitter Why?

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. If so, it’s good CX. 11) Establish Massive Systematic Improvement.

Definition 90

Definition Metrics Customers Customer Experience Management 90

ShepHyken

OCTOBER 16, 2023

It includes the entire experience, from initial contact to final sale and beyond. Amazon (AWS) is using AI as an opportunity to assist their agents and create better self-service experiences for their customers. How Do Your Customers Experience Your Company Culture? Connect with Shep on LinkedIn.

Article 12

Article Customer Service 2023 Customer Centricity 12

One Millimeter Mindset

JUNE 6, 2019

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. Is there an experience gap between pre-sale promises and post-sale customer and co-worker experiences? Consider the value of connecting your stories to one another.

Customer Expectations 70

Customer Expectations Sales Workshop Connections 70

One Millimeter Mindset

MARCH 27, 2019

Traditionally, storytelling is a marketing, sales or PR function. And, traditionally, marketing, sales and PR focus on justifying, to customers, their investment in your products and services in anticipation of a benefit received from said products and services. Do you know who they are? As a result, they become skeptical.

Workshop 14

Workshop Sales Customer Retention Download 14

SmartKarrot

AUGUST 16, 2021

The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. Customer Experience is a part of our everyday lives and we all know it. Forrester B2B Summit APAC.

2021 11

2021 Customer Experience B2B Workshop 11

One Millimeter Mindset

FEBRUARY 6, 2019

Is not only your hiring strategy, but also your business model, flexible enough to give these often self-motivated employees permission to shine? Tomorrow’s workforce profitability strategy focuses on employee interoperability across functional roles and departmental silos. Consider the impact on this model on employee experience.

Workshop 74

Workshop Customer Retention Communication 2019 74

One Millimeter Mindset

JANUARY 30, 2019

Also, how is this word impeding remarkable customer experiences and employee experiences? How aware are we of how our own speech habits impact how we set the client and employee experience table for the conversation that follows? ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI.

Workshop 72

Workshop Employee Experience 2019 Books 72