ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? We’ll discuss these concepts and explain how you can use them to grow your subscription-based business.

Customer Centricity 98

Customer Centricity Customers Sales Webinar 98

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 110

Marketing Social Media Advertising Workshop 110

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Retaining those customers will require efficient, high-value communication between you and your customers.

Communication 126

Communication Webinar Metrics Customer Retention 126

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. How do you keep your best employees engaged, motivated, and empowered? What’s not as easy is figuring out how to supersize your workforce engagement strategies.

Engagement 73

Engagement Contact Center Culture Metrics 73

Feedbackly

OCTOBER 30, 2023

A good and comprehensive CX program is a mark of your dedication to the clientele. While nailing customer experience is a challenging task like getting hold of the golden snitch, having a program in place will ensure you have a clearly thought-out strategy to achieve it.

Customer Experience 52

Customer Experience Customer Journey Mapping Touchpoint Customer Journey 52

SurveySparrow

APRIL 28, 2023

So with their help, in this article we will: Define Product Qualified Leads (PQLs) Learn how they differ from other types of leads See how to identify a PQL Learn how to nurture a PQL Explore 7 tactics to convert PQLs into paying customers List the key metrics for measuring the success of your PQL strategy What are product-qualified leads?

Demo 52

Demo Metrics Sales Webinar 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?

Customer Service 74

Customer Service Technology Interaction Customers 74

Experience Investigators by 360Connext

FEBRUARY 12, 2018

Research on everyone from millennials to senior citizens shows how learning is tied to happiness. Keeping up is not a choice, it’s an absolute necessity. With options like webinars and online video courses, learners can go at their own pace. So the world is at your fingertips, quite literally, if you care to learn!

E-support 173

E-support Webinar Financial Workshop 173

COPC

FEBRUARY 15, 2023

With digital self-service technology advancing at a phenomenal rate, why are interactions with chatbots and interactive voice response (IVR) systems still the sources of so many frustrating customer experiences? If customer experience is an afterthought in design and implementation, customer loyalty and revenue suffer.

E-support 85

E-support Competitive Advantage Webinar Loyalty 85

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Know your audience 2. Know your goals 3. Know your audience.

Social Media 98

Social Media Brands Entertainment Connections 98

Help Scout

MAY 12, 2021

Great customer service delivers real business value. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.

Customer Retention 115

Customer Retention Measurement Customers Customer Service 115

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Customer Success 52

Customer Success 2023 Customers Consulting 52

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. We stick to our circle of competence and focus on our area of expertise: Customer Success software.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

BirdEye

MARCH 24, 2023

The following are some of the business development basics and benefits for any company: Customer acquisition and expansion of markets A solid business development strategy is integral to the acquisition and nurturing of new customers. It guides your team with steps and techniques to generate high-value leads that convert to customers.

2023 98

2023 Return on Investment Social Media Sales 98

Totango

FEBRUARY 11, 2020

It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan. The customer journey can be divided into four main stages. What is Adoption?

Customer Success 116

Customer Success Metrics Customer Journey Measurement 116

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Sales Advertising Connections 58

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

2024 52

2024 Feedback Culture Demo 52

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? We’ll discuss these concepts and explain how you can use them to grow your subscription-based business.

Customer Centricity 52

Customer Centricity Sales Customers Webinar 52

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? We’ll discuss these concepts and explain how you can use them to grow your subscription-based business.

Customer Centricity 52

Customer Centricity Customers Sales Webinar 52

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 103

Engagement Telecommunications Customer Centricity Customer Engagement 103

Method:CRM

AUGUST 6, 2020

A strong customer retention rate is often the key to small business success. All of this makes knowing and improving your customer retention rate a pressing priority for small businesses. Now that we’ve covered the basics, let’s look at how Method:CRM can benefit your customer acquisition and retention strategy.

Customer Retention 69

Customer Retention Sales Webinar Customer Base 69

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider.

Social Media 98

Social Media Management Multi-Channel ROI 98

CustomerSuccessBox

APRIL 6, 2022

Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success.

Customer Success 52

Customer Success Customers Innovation Document 52

Oracle

AUGUST 26, 2020

And while many will go back to the office when risks abate, a Gartner survey of CFOs and finance leaders found that 74% of organizations plan to keep some of their workforce remote post-pandemic—and they’re not alone. Telework can be a win-win for both service organizations and their employees.

Exceptional Customer Service 99

Exceptional Customer Service Customer Service Leadership Culture 99

ShepHyken

JANUARY 13, 2020

Each week I read a number of customer service and customer experience articles from various resources. What Does it Take to Lose a Customer? CMSWire) Customer experience. You’ll read three ideas, and the second is my favorite, which focuses on creating advocacy, not loyalty. by Anthony Cusumano.

2020 93

2020 Article Customer Service Retail 93

ChurnZero

APRIL 15, 2022

Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. How did Chelsea and her team achieve these phenomenal results?

ROI 98

ROI Presentation Metrics Sales 98

Totango

JUNE 8, 2021

You can watch the webinar here and check out a recap of some of the questions and answers from the live session below. How do you measure engagement rate? From there, we decide which customer journey we put them down. . . From there, we decide which customer journey we put them down. . .

Customer Journey 117

Customer Journey E Commerce Webinar Communication 117

Playvox

OCTOBER 6, 2021

Just as we tailor our approach to meet the needs of our customers, each generation has different expectations for workplace interactions. Now that we have an overview of the perspectives that will shape our workforce in the next three years, here are four tips to help you successfully manage a multi-generational contact center team.

Contact Center 75

Contact Center 2025 Management 2021 75

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. The difference in great automation and poor automation can mean the difference in your business.

Contact Center 81

Contact Center Call Center 2018 Omnichannel 81

Solvvy

DECEMBER 17, 2019

AI brings real, tangible benefits to businesses and customers alike and has been identified by Gartner as one of the top 10 strategic trends every year since 2015. But how is AI being utilized in customer experience today, and how will it be utilized moving forward? CX AI – A Great Wave to Ride.

2020 62

2020 Webinar Banking Effort Score 62

BirdEye

OCTOBER 19, 2023

As a local business owner, you likely have concerns and questions about how to grow effectively on Google. Key takeaways from the “Expert advice for growing on Google” session Today, customers are increasingly turning to online sources to find business. My name is Justin Meredith, and I’ll be your moderator.

Social Media 58

Social Media Books Consulting Information 58

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? You’ve likely encountered the pain points of low product adoption and felt the weight of challenges like customer churn and stagnant growth. But fear not, for there is hope!

Management 52

Management Demo User Experience Measurement 52

Retently

OCTOBER 1, 2018

Research from Vision Critical shows that the total annual cost of unhappy customers for businesses can go up to $537 trillion. What’s more, it seems that 51% of customers leave a brand because of poor experiences, and 81% of consumers say them switching brands could have been prevented by the business in question.

Customer Journey Mapping 99

Customer Journey Mapping Touchpoint Customer Journey Social Media 99

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Totango

FEBRUARY 11, 2020

It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan. The customer journey can be divided into four main stages. What is Adoption?

Customer Success 62

Customer Success Metrics Customer Journey Measurement 62

ChurnZero

FEBRUARY 28, 2020

Q&A: Digital Customer Success Strategies to Drive User Adoption. Accessing meaningful data points early in the customer journey can be difficult. You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. Q&A Recap.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64