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How to shape organizational culture for the next generation of employees 

Happy or Not

In the dynamic and constantly changing world of business prosperity increasingly hinges on the capacity to attract and maintain top-tier talent. Notably, Generation Z, often simply referred to as Gen Z, is swiftly emerging as one of the most strategic investments that companies can pursue. Lean Into A.I.

Culture 36
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4 Tips for Managing a Multi-Generational Contact Center

Playvox

In the next three years, there will be a generational shift in the U.S. As more Baby Boomers transition to retirement and those in Gen Z kick-off their careers, we’ll start to feel the influence of younger professionals and the dynamics of the American workplace adjust. Gen Z is often recognized for having a communicative nature. .

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Top 4 Strategies to Improve Credit Union Member Experience

Comm100

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. This demand for speed isn’t limited to any one generation – it’s felt across all demographics. Speed up support with live chat.

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How Branches can Help Bridge the Gap Between Traditional and Digital Banking

West Monroe

So much of our world today is hybrid—the cars many of us drive, the in-office and work from home models adopted by many employers, and the grocery store online order pick-up lane. Here’s how: Tighten traditional in-person processes and expand on digital offerings Money is and always will be personal.

Banking 52
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How Branches can Help Bridge the Gap Between Traditional and Digital Banking

West Monroe

So much of our world today is hybrid—the cars many of us drive, the in-office and work from home models adopted by many employers, and the grocery store online order pick-up lane. Here’s how: Tighten traditional in-person processes and expand on digital offerings Money is and always will be personal.

Banking 52
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The State of Automated Customer Service in 2023

Comm100

The State of Automated Customer Service in 2023. Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. What is the state of automated customer service in 2023?

2023 85
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7 Ways to Drive Cultural Change that Boosts Agent Morale

Playvox

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. He meant that while crucial, the best strategies in the world mean nothing if a company’s underlying culture isn’t right. And I couldn’t agree more!

Culture 59