Confirmit

MAY 16, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Each touchpoint—from discovery to purchase and beyond—reveals valuable insights. Step 3: Analyzing Data and Deriving Insights Data alone is just information. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

Think Customers

MAY 13, 2020

Advancements in augmented tools such as chatbots proactively give agents information and insights during overwhelming volumes of interactions, which is essentially a digital shoulder to lean on. Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Here are some key takeaways and insights that we discussed regarding CX evolution: Employee experience is CX. There are methods to prove the ROI of CX investments, find a method that works for your company. Focus more on your own people and teams.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. Embrace the authenticity challenge.

2016 267

2016 Innovation Marketing Insights 267

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Management Roadmap Feedback 59

West Monroe

JUNE 1, 2023

In collaboration with the Chief Commercial Officer and Chief Revenue Officer, the CPO can leverage consumer insights and analytics to effectively differentiate on product price, features, packaging, and delivery to bring in new customers while engaging existing ones. hosting costs) with the development of new features.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

SurveySparrow

JULY 27, 2023

At its core, AI marketing empowers marketers with the ability to tap into vast amounts of data and extract meaningful insights. AI algorithms feed on this data, analyzing it to uncover patterns, trends, and valuable insights. Data Analysis Traditional marketing relies on limited insights and guesswork. It all starts with data.

Marketing 52

Marketing B2B Insights Roadmap 52

Thematic

MAY 19, 2022

Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. They empower the entire company to access user insights for product and customer experiences. Tools: Like other operational roles, product ops manages the product tech stack.

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

NetBase

AUGUST 16, 2019

At the InterContinental in downtown LA in time to catch our keynote speaker: Carlos Gil, Author and Social Media Strategist will be sharing insights from his book – The End of Marketing: Humanizing Your Brand in the Age of Social Media and AI. A Roadmap to Meaningful Content. Where will you be on October 22 nd and 23 rd 2019 ?

Social Media 62

Social Media 2019 Multi-Channel Innovation 62

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. Lastly, their communication skills must be prominently present by leading cross-functional alignment.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

NetBase

OCTOBER 29, 2018

Scott Cohen leading the Introductory Class: Tips & Tricks for Analysis: Analytics Capabilities that Connect Social Insights with Organizational Goals. Anatomy of a True Insight. Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation.

Brands 60

Brands Social Media Events Presentation 60

CCO Council

NOVEMBER 2, 2017

One reason is that some customer executives struggle to demonstrate quantifiable ROI for customer initiatives. How are you demonstrating the ROI of your customer initiatives and CX programs to your CEO? ” In fact, the average tenure of a CCO is only 27 months (recent CCO Council research). Why is this so low?

Customer Engagement 45

Customer Engagement Chief Customer Officer Engagement ROI 45

Gainsight

OCTOBER 27, 2022

We have a packed agenda of insightful leaders ready to discuss everything from growing Net Revenue Retention (NRR) and building durable growth to fostering a human-first business. . This session will be a great way for participants to learn actionable insight into setting up a Digital CS strategy. . Avoiding Management Debt.

Customer Success 52

Customer Success Roadmap Measurement ROI 52

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 260

Social Media Insights Metrics Loyalty 260

NetBase

SEPTEMBER 10, 2020

Positioning your brand for maximum efficiency online not only helps eliminate wasted time, but parlays into an increased social media ROI through building upon what works – and discarding what does not. A social media audit , while sounding scary, is simply your brand’s roadmap to social media marketing success. I love …”. “My

Social Media 56

Social Media Metrics ROI Definition 56

SmartKarrot

NOVEMBER 24, 2023

Deep Dive Analytics: The cornerstone of any successful upsell strategy lies in data-driven insights. By staying ahead of the curve, you can present tailored upsell options that not only address current challenges but also future-proof their operations.

B2B 10

B2B ROI Return on Investment Roadmap 10

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. Actively listen to the voice of your customers for valuable insights and improvements. It allows you to incorporate customer feedback into your product roadmaps and close the feedback loop , resulting in responsive solutions to improve customer satisfaction.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. What Customers Want: 5 Key Insights from Hundreds of Churn Interviews starring the incomparable Natasha Narayan, CEO and Co-Founder at IcebergIQ. And… Scene.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . We have to put the curious reluctance to talk directly about money/ROI with our customers and our companies behind us.

2020 80

2020 Customer Success Chief Customer Officer ROI 80

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Oversee and assist with the creation of internal and external presentations.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

Survicate

NOVEMBER 27, 2018

Operating in an intricate B2B environment requires that, as a marketing leader, you focus primarily on proving marketing ROI. Let’s see how listening to your customers and applying a customer-centric approach helps get insights for a better marketing message. Get insights from sales calls. What does it entail, specifically?

Feedback 55

Feedback Marketing Definition Sales 55

SurveySparrow

SEPTEMBER 8, 2021

It shows relevant data based on crucial parameters and presents easily interpretable results for everyone to understand, including the employee, it’s intended for. . This helps in getting an in-depth insight into an employee’s performance, experience, and areas of improvement, based on which they can be appreciated. .

Employee Experience 59

Employee Experience 2021 Management Culture 59

SmartKarrot

FEBRUARY 17, 2021

Transform customer feedback into actionable product roadmap items. Present at regular customer business review meetings to articulate value and return on investment (ROI). Drive the account strategy by coordinating between internal and client teams to build business cases for broader use of the platform, demonstrating ROI.

Customer Success 10

Customer Success Return on Investment Roadmap ROI 10

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. One emerging area for chatbots within financial services is assisting customers with their personal finance matters.

Banking 40

Banking Financial Contact Center ROI 40

OpinionLab

MARCH 12, 2015

It would be a full-time job to sift through all the feedback to find the valuable insights. You need to capitalize off the opportunity that has presented itself: a customer has decided to take time out of his/her day to tell you something. I don’t know what a satisfaction score means or how I can affect that positively. Final Thoughts.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. And remember too that if you’re managing up, leaders love to see how it’s going to impact ROI, so you’ll need to put some numbers behind it. As you know, support are firefighting.

Insights 52

Insights Customer Success Webinar Culture 52

CSM Magazine

DECEMBER 27, 2023

However, navigating through the intricacies of API testing presents a set of common challenges, from handling parameter combinations to ensuring the security and performance of APIs under different scenarios. The following strategies offer a roadmap to enhance the effectiveness and reliability of automated API testing.

Roadmap 52

Roadmap Presentation ROI Communication 52

SmartKarrot

FEBRUARY 3, 2021

Plan and lead the onboarding and implementation of new customers onto the platform by scheduling demos, events, presentations and workshop sessions as needed. Provide feedback and data insights to the customers and help them to understand the analytics provided. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Workshop Roadmap 10

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. LIVE Lineup Insight . How industry leaders are using social insight in new and interesting ways that your brand/agency has yet to consider. And costs keep rising.

Events 8

Events ROI Presentation Insights 8

Gainsight

DECEMBER 6, 2022

When approached thoughtfully, they can help build bridges between your company and your customers, show ROI, remove barriers and forge strong connections that will last throughout the customer’s lifetime. . Use all the insights gathered to inform the EBR and show the customer how they can gain (even more) value. Always confirm.

Presentation 52

Presentation ROI Leadership Roadmap 52

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights. Customer-Focused Mindset.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

CX Journey

NOVEMBER 6, 2014

High on Iztaccihuatl, after a successful summit bid Today I''m pleased to present another guest post by Sarah Simon. An insights story teller? Who on your team has time to roadmap and communicate your customer experience vision and execute the comprehensive VoC strategy to inform that plan? Does your team have an evangelist?

Hotels 68

Hotels Consulting Culture Chief Customer Officer 68

GetFeedback

NOVEMBER 18, 2019

After all, insights without action are just expensive trivia! Contextualized (it provide insights, not just data). This allows you to conduct a more robust analysis of the feedback and makes the insights far more actionable. Now it’s time to analyze the data and turn it into insights that can be used throughout the organization.

Feedback 199

Feedback Insights Customer Satisfaction B2C 199

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Pricing is a reflection of every aspect of your go-to marketing strategy, right from how you involve sales and marketing to the way you present the product to prospective customers.

Marketing 52

Marketing White Paper Advertising Airlines 52