C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. Understanding the Challenge of Getting High-Quality Traffic The explosion of systems and platforms means that the digital landscape is crowded and noisy.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

ShepHyken

APRIL 22, 2024

4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth.

2024 78

2024 Article Customer Service E Commerce 78

Bill Quiseng

DECEMBER 13, 2021

This week guest blogger Karen Hertzberg offers three QUI strategies to improve your service to keep customers coming back. That’s why a high customer retention rate is an important goal for many businesses. This, in turn, makes them more likely to stick with your company the next time they need your products or services.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. This immediate feedback is gold for any business looking to make your experience even better. Let’s get started.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. It’s the primary sales channel that will determine how these businesses are categorized.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Totango

JANUARY 2, 2024

More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters. In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth.

Customer Success 99

Customer Success Customer Journey Mapping 2024 Automotive 99

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly.

Travel 109

Travel Marketing Social Media Hotels 109

Think Customers

DECEMBER 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. We polled business leaders on TTEC’s LinkedIn page, asking “What will be the biggest CX focus in 2023?”

2023 96

2023 Employee Experience Engagement Brands 96

ShepHyken

APRIL 28, 2024

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. To create an actionable plan, you need the right information and a wide-angle look at the industry.

2024 69

2024 E Commerce Article Loyalty Programs 69

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Similarly, AI-powered chatbots mean businesses can offer 24/7 support. When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty?

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Stores were doing business the same way for a long time. Here’s what Bjorn had to say: Hello, Ryan and Colin, and thanks for a great show.

Retail 161

Retail Online Experience Interaction Technology 161

C3Centricity

APRIL 9, 2024

As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). Understanding the Landscape of B2B vs. B2C Marketing At the heart of all effective marketing strategies lies the principle of satisfaction and connection.

B2C 90

B2C B2B Marketing Return on Investment 90

CSM Magazine

MAY 6, 2024

This not only gives peace of mind to vehicle owners but also helps maintain the pristine condition of their valuable automobiles. Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. But it doesn’t stop there.

Transportation 52

Transportation Customer Satisfaction Customer Service Automotive 52

BirdEye

OCTOBER 19, 2023

The restaurant industry is more competitive than ever in today’s digital-first world. Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants? Grow your customer base with email marketing 5.

Marketing 63

Marketing Social Media Multi-Channel Loyalty Programs 63

BirdEye

SEPTEMBER 14, 2023

You might be nervous about adopting artificial intelligence (AI) within your business model. Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. AI for small businesses enhances customer experiences, reduces operational costs, and increases production.

Financial 110

Financial Social Media Consumers Insights 110

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. It should be among your key strategies and always part of your playbook. Get clear and honest about your real goals.

Contact Center 88

Contact Center Measurement 2022 Culture 88

Kustomer

SEPTEMBER 1, 2022

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. But it’s not enough to simply create a strategy and let it run its course.

Customer Service Strategies 104

Customer Service Strategies Customer Service 2025 Consumers 104

Kustomer

OCTOBER 27, 2020

You’ve no doubt heard of digital transformation before. Maybe the term has been batted around the boardroom, maybe you already have a strategy in place, or maybe you’ve skipped over it, deciding it wasn’t necessary for your business. Digital transformation is more important now than ever before. How to Avoid it….

Contact Center 141

Contact Center Healthcare Call Center 2020 141

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand. Yet only 25% of internet users ever go to the second page of Google. How do you do SEO reputation management?

Management 109

Management Demo Brands Consumers 109

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

SurveySensum

FEBRUARY 13, 2024

Ever wondered how your Internet startup can stand out in the crowd? That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Yep, that’s the trick to make your startup stand out and leave a lasting impression. That’s a game-changer right there!

User Experience 52

User Experience Demo Feedback Social Media 52

BirdEye

FEBRUARY 13, 2024

As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level?

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Oracle

OCTOBER 15, 2018

Businesses now live in the age of “experience” Thanks to the digital revolution, so much of a brand’s bottom line now depends on customer experience because consumers have more access to information (and therefore more access to alternatives) than they’ve ever had before.

Touchpoint 190

Touchpoint Consumers Insights Measurement 190

BirdEye

OCTOBER 25, 2023

Visibility is the cornerstone of business growth and success. The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. For mobile users, convenience is important.

Marketing 104

Marketing Information Webinar Consumers 104

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level. Table of contents What is social media monitoring?

Social Media 58

Social Media Multi-Channel Insights Brands 58

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 63

Marketing Social Media Advertising User Experience 63

Kustomer

JUNE 6, 2023

Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. For the complete guide to how CRM software can also help improve your CX, download our latest ebook. Here are seven key components to building a financial customer service strategy.

Financial 98

Financial Customer Service Banking Customer Satisfaction 98

ShepHyken

MARCH 12, 2021

This week we feature an article from Rohan Malkotia , Digital Marketing Executive at Servetel. He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well.

B2B 145

B2B E Commerce B2C E-support 145

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. Whether you receive enthusiastic praise or face critical remarks, we’ll give you relevant examples and know-how to make your every response count.

Feedback 149

Feedback Social Media Customer Satisfaction Loyalty 149

West Monroe

APRIL 9, 2024

With higher interest rates continuing to add value—partially thanks to the tax-exempt status of credit unions—some reckoning is needed as credit union members begin to begrudge the lackluster digital experience available with traditional banks. This provides a clear opportunity for credit unions.

2024 52

2024 Banking Financial Consumers 52

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. The insights gained from social listening can be invaluable when it comes to making strategic business decisions. Table of contents What is social listening?

Social Media 98

Social Media Feedback Insights Brands 98

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? These kinds of reactions are only natural — no one enjoys receiving negative feedback. However, according to customer experience expert Jay Baer, these reactions will only backfire. See your haters’ feedback as a gift 3.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

SurveySensum

APRIL 22, 2024

Hence, characterized by periodical data breaches and growing cyber threats, conserving customer trust stands as a crucial priority for businesses. It’s vital for businesses to grasp the diverse ways cybersecurity influences customer trust to succeed in the digital era. How Do Cybersecurity Measures on Customer Trust?

Measurement 52

Measurement Customer Centricity 2024 Demo 52

Gainsight

MARCH 9, 2022

Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them all, net revenue retention (NRR), companies rely on metrics to tell them how effectively they are serving their customers, and by extension, how well their businesses are doing. That’s where digital-led customer success steps in.

Metrics 105

Metrics Customer Journey Net Promoter Score NPS 105

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 96

Customer Engagement Engagement Net Promoter Score Metrics 96