Wootric

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Next, turn those product goals into your product roadmap.

Roadmap 128

Roadmap Net Promoter Score Document Presentation 128

SurveySensum

JANUARY 24, 2024

Put Everything in One Place Talk to Your Product Team and Prioritize the Feature Talk to the Sales and Marketing Team Keep the Communication with the Customer Open Learn to say NO Implementing a Feedback Loop Monitoring and Iterating Conclusion What is a Feature Request? Prioritise, based on strategy, roadmap, etc.

Roadmap 52

Roadmap Feedback Demo Customers 52

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap.

Roadmap 52

Roadmap Technology Financial Metrics 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. For example, unified data bridges the gap between sales and CS teams.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

GetFeedback

JANUARY 29, 2019

Sales : use survey feedback to enhance the purchase experience and bolster salesperson skills. Product : improve product features and inform your product roadmap with customer feedback data. It’s difficult to know which questions should be asked, when they should be presented, and how they should be phrased.

Net Promoter Score 150

Net Promoter Score Roadmap Feedback Travel 150

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Education Services Group

MAY 28, 2021

One way to help this process go smoothly is for sales and CS to work together during the handoff between pre-sales and post-sales. We’ve found that incorporating the development of the Customer Success Plan into the transition from sales rep to CSM also helps align sales and CS goals and, most importantly, keep customers happy.2.

Customer Success 98

Customer Success Document Sales Customers 98

Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Oracle Digital Customer Service Overview and Roadmap.

2020 62

2020 Customer Service Roadmap Hospitality 62

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX?

Social Media 52

Social Media 2023 Roadmap E-support 52

Gainsight

DECEMBER 21, 2023

However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. Realities of an Early-Stage Company Customer Success is rarely formed in the earliest days of a new company; usually Product, Marketing, Sales, and Finance all come first. Here are the highlights.

2023 52

2023 Customer Success Culture Roadmap 52

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Management Roadmap Feedback 59

Thematic

APRIL 13, 2023

Atlassian relies on user word of mouth and viral products, instead of traditional enterprise sales, and we have a close relationship with our community of users. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Why Thematic?

Feedback 71

Feedback Roadmap Culture Insights 71

West Monroe

JANUARY 16, 2024

An in-depth understanding of the companies’ technology capabilities ensures sellers can control the narrative of their exit on this key topic and remediate concerns prior to the sale process. Faster buyer processes are enabled with the use of sell-side report.

Roadmap 52

Roadmap Technology Communication Presentation 52

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. The customer focus is driving a shift in the old pre-sale vs post-sale mindset. has a roadmap, a backlog, iterations, and new releases.In Deliver Value First.

2022 82

2022 Customer Success Insights Customer Journey 82

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Using social media for customer service helps brands cut costs, increase retention, and boost sales. to present to their leadership team. Hello Atlas members! Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Magellan Solutions

OCTOBER 23, 2023

68% of marketers say outbound marketing generates the highest-quality leads for their sales force. We’ll explore the secrets of inbound and outbound telemarketing, the engines of customer engagement and sales conversion. This section provides a roadmap to successful inbound telemarketing. Look at this example.

Customer Centricity 52

Customer Centricity Customer Satisfaction Loyalty Sales 52

Thematic

JULY 11, 2022

Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews. Finding these types of insights enables you to validate your product and create data-driven product roadmaps.

Roadmap 77

Roadmap Banking NPS Feedback 77

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Q: What are your recommendations on keeping CSMs from being shoved down to a lower level customer contact after the initial sale.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

SurveySparrow

SEPTEMBER 29, 2023

Take a company with many departments like sales, customer service, marketing, and product development. This team should represent different aspects of your business, including marketing, sales, customer support, and product development. Use Varied Presentation: Prevent boredom by mixing things up.

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

CSM Magazine

FEBRUARY 15, 2022

Create A Relationship : Sales is about helping clients find products and make a purchase decision. Create A Sales Process: Educating your staff to represent your best interests isn’t nearly enough. Think about a sales process as a road map to assist your team members and your potential clients.

Roadmap 52

Roadmap Sales Presentation Reference 52

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. This is similar to the “living journey maps” concept that was present in our initial release.

Customer Journey Mapping 52

Customer Journey Mapping 2007 Document 2022 52

SurveySparrow

APRIL 8, 2024

Moreover, they give you ideas on how to build clear-cut strategies to improve satisfaction and increase sales! By defining these areas, you can narrow your research and create a roadmap for mystery shoppers. If signage was present, was it clear, concise, and easy to understand for someone unfamiliar with the store’s layout?

Feedback 52

Feedback Interaction Roadmap Sales 52

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. We’ve all heard the saying “Everyone is in Sales.”

Roadmap 59

Roadmap ROI NPS Customer Success 59

SurveySparrow

JANUARY 4, 2024

It’s your data roadmap, making navigation a breeze. It’s like having a visual roadmap to guide your marketing decisions. Comparison Across Categories: Whether it’s sales for products or website visits by region, this chart type fosters easy visual comparisons. The central opening displays total sales.

Insights 52

Insights Roadmap Sales Information 52

Thematic

DECEMBER 28, 2022

You can combine your feedback comments with operational and transactional data, like sales figures, regions, customer demographics, or performance statistics. Inform product roadmaps with customer-led data Text analytics software is awesome when it comes to analyzing subjective feedback like product reviews.

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Roadmap 52

Roadmap Social Media Net Promoter Score Communication 52

Gainsight

FEBRUARY 9, 2021

CS Ops can feel gratingly vague to understand since it lacks the long history and norms of our go-to-market cousins in Sales Ops and Marketing Ops. Governance has some straightforward value, such as agreeing on a roadmap, alerting stakeholders of upcoming changes, and surfacing redundancies. What do you do ?”

Government 52

Government Roadmap Leadership Customer Success 52

PeopleMetrics

FEBRUARY 26, 2018

Assuming the results are positive, the company then proudly presents their board with the survey results compared to industry benchmarks and proceeds with the board meeting. the folks they've endeared themselves to since the start of the sales pursuit. "We We love these guys!". This is especially critical prior to the renewal process.

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff.

White Paper 52

White Paper Customer Retention Webinar Sales 52

Gainsight

OCTOBER 14, 2022

The cyclical value framework “points to the importance of understanding how customer value is presented and discussed at different stages in the customer lifecycle, all the way from marketing through customer success,” says Hayer. . This is how we need to be talking about it in Sales. Value engineering through the lifecycle.

ROI 52

ROI E-support Roadmap Consulting 52

Totango

AUGUST 29, 2019

While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. When you retain a customer, you’ve won a valuable patron who will be far likelier to want future sales or try new products. . Unify Communication Channels. Be Proactive.

Customer Retention 87

Customer Retention Customer Journey Customer Centricity Customers 87

Totango

DECEMBER 3, 2020

Good CS teams capitalize on the opportunities made by healthy accounts, while addressing the issues present in struggling ones. More specifically, these capabilities enable you to: Optimize the sales to CS handoff by ensuring that all documented client information is readily accessible prior to onboarding. Scale Customer Engagement .

2020 64

2020 Customer Success Net Promoter Score Document 64

Customer Guru

APRIL 10, 2018

Mr. Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. A book that would convey my belief ‘SALES HEAPS BUT SERVICE REAPS’ … but in a fun way.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

Gainsight

MAY 10, 2021

He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. The foundations and roadmap they developed were solid, scalable, and able to handle the incredibly rapid growth their CS organization was predicted to achieve. Spotlight: Gainsight’s Presenters.

2021 52

2021 Chief Customer Officer Travel Roadmap 52

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Roadmap 40

Roadmap 2030 Innovation Entertainment 40