ViiBE Blog

OCTOBER 28, 2021

Digital aspects have taken a significant role in marketing and it is essential for a company to understand its customers better in order to provide them with the best possible experience. Together, these elements will enhance customers’ experiences while interacting with the brand or product. What is digital CX?

Social Media 52

Social Media 2023 Roadmap E-support 52

Gainsight

DECEMBER 21, 2023

Early-stage companies have started to create a decent customer base. However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. The earlier you bring in Customer Success , the easier it is to tackle those challenges. Here are the highlights.

2023 52

2023 Customer Success Culture Roadmap 52

Totango

AUGUST 29, 2019

When you get a new customer, work to retain them and grow customer lifetime value. While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. So, don’t focus solely on hunting up one-time customers.

Customer Retention 87

Customer Retention Customer Journey Customer Centricity Customers 87

Totango

DECEMBER 3, 2020

Account Health (Cited by 47% of Respondents): Customer health scores illustrate whether a client is ready for an upsell, at-risk of churning, or anywhere in between. Good CS teams capitalize on the opportunities made by healthy accounts, while addressing the issues present in struggling ones. Scale Customer Engagement .

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2020 Customer Success Net Promoter Score Document 64

Gainsight

AUGUST 26, 2022

In their presentation, they explained that in order to build a company that can withstand the changes in the market, Product and Customer Success teams need to work together. To create these elevated customer journeys and experiences, both CS and Product must share the same vision and North Star metrics. .

2022 52

2022 Customer Journey Customer Success Roadmap 52

Gainsight

JULY 5, 2022

However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey. Ready to provide education for onboarding and customer usage.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

CustomerSuccessBox

JUNE 21, 2022

To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale. Well-defined Sales-to-Onboarding Handoff. Making a connection with the customer is essential before they’re onboarded.

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White Paper Customer Retention Webinar Sales 52

Totango

JANUARY 26, 2021

You could then review your onboarding process to identify places where improvements might help customers onboard more quickly. A thorough customer churn analysis should consider possible factors promoting churn at each stage of the customer journey, from onboarding through renewal. Poor Customer Fit.

Customer Retention 91

Customer Retention E-support Customers Customer Expectations 91

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Let’s move on to how many new customers you acquired” is likely the next agenda item.

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

SurveySensum

SEPTEMBER 12, 2022

Thanks to the live chat software and chatbots, it is not easy to integrate customer feedback questions at appropriate junctures of the customer journey or on specific pages of the website itself. These help drive contextual customer feedback collection. Usability tests and exploratory customer interviews.

Feedback 52

Feedback Social Media Roadmap Metrics 52

CSM Magazine

MAY 12, 2021

Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre. They represent a key milestone on the new roadmap to success and are a good place to start: 1. What does it mean to be a Connected Enterprise and does it really matter?

Connections 64

Connections E-support Social Media Roadmap 64

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Roadmap 40

Roadmap 2030 Innovation Entertainment 40

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Customer Journey Mapping Roadmap Presentation 19

Kustomer

NOVEMBER 9, 2023

From the rise of chatbots and virtual assistants to the personalization of proactive marketing campaigns and predictive analytics, technology has become an important part of the customer journey. Customers today expect more than ever before. This changing dynamic presents both a challenge and an opportunity for businesses.

2023 52

2023 Events E Commerce Blog 52

SmartKarrot

SEPTEMBER 8, 2021

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions. Apply here: [link].

Customer Success 19

Customer Success Roadmap Customer Satisfaction ROI 19

Natalie Petouhof

OCTOBER 12, 2016

Tweet The Customer Experience (CX) Services Global List acknowledges leaders in driving customer experience excellence in organizations. The Constellation ShortList  presents vendors in different categories of the market relevant to early adopters. Create strategy and technology roadmap  . Customer references  .

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Customer Experience Customer Journey Mapping Consulting Roadmap 45

Gainsight

JANUARY 7, 2019

Gain influence over the roadmap through a shared understanding with the product team of how customers are getting value from the product. Engage your customers at scale using in-app guides, messages, sliders and hotspots. Why a Holistic Customer Success Strategy Includes Gainsight + Aptrinsic.

Customer Success 65

Customer Success Multi-Channel Roadmap Customer Journey 65

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Manage complex, cross functional customer implementations for new product deployments. Present in-person and web demo training sessions.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

SmartKarrot

MARCH 21, 2023

Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Lead a group of customer success managers and make sure they are working towards the same goals.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

SmartKarrot

APRIL 28, 2022

Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates. Visit customers for one on one strategy, roadmap, and alignment meetings (as needed).

Customer Success 19

Customer Success E-support E Commerce Roadmap 19

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. This delightful experience, my friend, is what we call customer experience (CX). They want to make customers feel special, create lasting memories, and build a community of happy customers. You leave the restaurant with a big grin on your face.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SmartKarrot

AUGUST 17, 2022

Manage the customer through the lens of the customer journey achieving all milestones along the way. Proactively manage customer health and engagement to mitigate business risk. Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Trimble Inc.

Customer Success 19

Customer Success Seminar Roadmap Customer Centricity 19

C3Centricity

JANUARY 13, 2021

It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. How to Map Your Customer Journey & Overlay their Emotions. How to Improve Customer Centricity in Hospitality. Is Packaging Part of Product or Promotion?

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Customer Centricity Article 2020 Hospitality 71

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Bora Lee , Team Lead, Customer Success Operations , ChurnZero

2020 80

2020 Customer Success Chief Customer Officer ROI 80

SmartKarrot

OCTOBER 12, 2021

Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, and Product/Engineering). Standardize data collection and interventions for each point in the customer journey.

Customer Success 19

Customer Success E-support Roadmap Customers 19

CustomerSuccessBox

NOVEMBER 1, 2018

However, when you have to deliver customer success for Fortune 500, does the meaning change? Tj Randall , VP of Customer Success at XebiaLabs says, “Customer Success means everything post sales”. What does the customer journey look like? The XebiaLabs Customer Success Model.

Customer Success 40

Customer Success Webinar Customers Metrics 40

SmartKarrot

AUGUST 26, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Hybrid) Organization: Switchee As a Customer Success Manager, you will be owning the complete success of your customers, including implementation, product adoption, retention, and growth. Implementing customer change programmes.

Customer Success 19

Customer Success E Commerce E-support Reference 19

SmartKarrot

MAY 20, 2022

Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Guide the customer on product capabilities, usage, and best practices.

Customer Success 19

Customer Success Roadmap Customers Sales 19

SmartKarrot

JULY 20, 2022

A customer success professional will help you learn more about the company and its customers. Most B2B SaaS companies must introduce customer success professionals early in their sales to CS team handoff. This will help the CS specialist take over the customer account to build a new relationship. Bottom Line.

Customer Success 10

Customer Success Roadmap B2B Customer Journey 10

CSM Practice

OCTOBER 10, 2018

Based on where you are in each pillar provides a score and allowed me to quickly identify the weakest points in the status-quo, and a roadmap of milestones to implement improvements. In one case I found that the customer engagement model was neglected the most. Conquer Your Success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

Based on where you are in each pillar provides a score and allowed me to quickly identify the weakest points in the status-quo, and a roadmap of milestones to implement improvements. In one case I found that the customer engagement model was neglected the most. Conquer Your Success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

Based on where you are in each pillar provides a score and allowed me to quickly identify the weakest points in the status-quo, and a roadmap of milestones to implement improvements. In one case I found that the customer engagement model was neglected the most. Conquer your Success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

SmartKarrot

MARCH 9, 2021

Role: Vice President, Customer Success Location: Boston, MA, US Organization: Immuta As a Vice President of Customer Success, you will map the customer journey beginning with implementation. Define the segmentation of the customer base and varying strategies for each segment.

Customer Success 10

Customer Success Roadmap Presentation Metrics 10

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

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Customer Journey Insights Customer Journey Mapping Marketing 48

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Identify key opportunities to improve the customer journey by developing and executing on customer programs.

Customer Success 10

Customer Success Roadmap Leadership NPS 10