Inbenta

MARCH 30, 2021

During lockdowns, workers have been unable to access their workplaces and many services have been disrupted or forced to accelerate their digital transformation strategies to keep up with market demands. Therefore, businesses must deploy seamless, omnichannel strategies when managing their automated customer service.

Customer Service 136

Customer Service Marketing Omnichannel Poor Customer Service 136

GetFeedback

DECEMBER 21, 2018

consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. 83% of consumers say the ability to move from one assisted channel to another, such as moving from web chat to a live conversation, is desirable. Download the ebook today.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Kustomer

JUNE 7, 2023

This interaction could be something as simple as completing a purchase or as complex as engaging in an extensive live chat conversation about a particular product question. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization. How did that experience make you feel?

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Comm100

FEBRUARY 25, 2021

Boost digital connections with live chat For healthcare companies looking to expand their digital customer service offerings, there is no better or easier place to start than with live chat. . Live chat enables patients to connect with healthcare representatives directly on a company’s website in real-time.

Healthcare 52

Healthcare Customer Service Omnichannel Multi-Channel 52

Comm100

MARCH 23, 2020

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support channel. However, the volume of chats you receive may get out of hand if you aren’t prepared. Reporting . Prioritizing .

Download 55

Download Customer Service Representative Customer Service Presentation 55

Comm100

MARCH 23, 2020

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support channel. However, the volume of chats you receive may get out of hand if you aren’t prepared. Prioritizing.

Download 53

Download Customer Service Representative Customer Service Presentation 53

BirdEye

NOVEMBER 30, 2023

Digital marketing for law firms includes a combination of strategies like: Search engine optimization Pay-per-click ads Social media marketing Email marketing Content marketing Digital marketing allows much more precise targeting and measurable results. As you test different strategies, double down on what proves most effective.

Marketing 109

Marketing Social Media Workshop Events 109

Kayako

OCTOBER 6, 2015

What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. Here’s an example of how this would look, from the table of contents for a Kayako ebook: The Ultimate Guide to Communicating Product Feedback. You just click on PDF, and your ebook is done. White papers.

White Paper 96

White Paper Marketing Blog Social Media 96

Comm100

FEBRUARY 7, 2018

Judging Resources and Support Availability. Additional Considerations for Live Chat Software. Judging Resources and Support Availability. Will the vendor provide instant support for urgent issues, for example by phone or live chat instead of email or ticketing? Customizing Your Software. Judging Ease of Use.

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

SurveySparrow

APRIL 28, 2023

So with their help, in this article we will: Define Product Qualified Leads (PQLs) Learn how they differ from other types of leads See how to identify a PQL Learn how to nurture a PQL Explore 7 tactics to convert PQLs into paying customers List the key metrics for measuring the success of your PQL strategy What are product-qualified leads?

Demo 52

Demo Metrics Sales Webinar 52

CSM Magazine

FEBRUARY 6, 2019

With the consumer journey now favouring omnichannel touchpoints, strategies must act on key metrics whilst still lowering the cost of every interaction. Our patience has weakened with on-demand services (social media, email, live chat) and we expect instant results. However, no two organizations are the same. About the Author.

Customer Service 51

Customer Service Omnichannel Social Media Sales 51

LiveChat

NOVEMBER 10, 2017

There are so many lead generation strategies. I’ll show you the differences between these two and describe a couple of strategies that work for our company best. As every strategy, inbound and outbound lead generation have their supporters and opponents. Inbound lead generation strategies. Luckily, I’m here to help you.

Social Media 49

Social Media 2017 Marketing Blog 49

Inbenta

JANUARY 17, 2022

Another 58% of consumers expect companies to have optimized their digital resources to be able to respond better if the country faces another public health emergency. . A major part of recent digital transformation strategies have been focused on the customer, and rightly so. Read our ebook: Customer service automation.

2022 98

2022 Customer Service Net Promoter Score E Commerce 98

Comm100

DECEMBER 14, 2017

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 92

Customer Experience ROI Metrics Net Promoter Score 92

LiveChat

APRIL 25, 2017

There are so many lead generation strategies, which of them I should choose, in which direction I should go, you might ask. I’ll show you the differences between these two and describe a couple of strategies that work for our company best. As every strategy, inbound and outbound lead generation have their supporters and opponents.

Social Media 50

Social Media Marketing 2017 Blog 50

Comm100

JUNE 13, 2018

For smaller e-commerce vendors that may not have the resources to provide same-day delivery during the shopping season, free shipping offers can help satisfy early shoppers. Serve Customers and Inspire Purchases Through Live Chat. Holiday shoppers are drawn to e-commerce for its convenience, and to live chat for the same reason.

E Commerce 53

E Commerce E-support Social Media Retail 53

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Using good Relationship Marketing strategies will also help solidify their trust in you as an industry leader. Enhance your blog.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Introduction. Download Free.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Kayako

SEPTEMBER 1, 2016

Let’s review how these two channels impact your customer support strategy, as well as how they can reduce churn and boost retention. These resources make up your self-service channels. Make live chat easily accessible from every page of your website. They message you via live chat.

Customer Retention 51

Customer Retention 2016 Customers Social Media 51

Kayako

AUGUST 22, 2019

This is what the customer journey looks like with regards to the areas businesses must focus on and the content and engagement strategies they need to work on and prepare for the customer: Awareness . Responsive across email, social and live Chat. SEO/Organic (Webpages, Blogs). Email & Webinars. Social updates. Review sites.

Webinar 56

Webinar Blog Customer Journey Customer Success 56

Comm100

NOVEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. CustServ chat, founded by Customer Service expert Marsha Collier , happens at 9pm ET on Tuesdays. Download Now.

Customer Service 44

Customer Service Customer Service Training Call Center Download 44

SurveySparrow

SEPTEMBER 6, 2019

Knowing your customer lifetime value helps to draft out a strategy easily. It gives you a brazen review of where you could be wrong in terms of your business strategy. This does not take customer behavior, company strategy, and related things into account. Go a step ahead and offer live chat support for your customers.

Social Media 51

Social Media Metrics Customers Presentation 51

LiveChat

MAY 31, 2016

Join me for a little case study with LiveChat’s CCO Piotr Bednarek and learn how to assemble the perfect team of live chat agents! It is pretty obvious that a live chat agent has to be efficient with computers. Apart from technical efficiency, there is a number of qualities that describe perfect live chat agents.

Customer Service Representative 40

Customer Service Representative Customer Service Customer Satisfaction Communication 40

Comm100

JUNE 5, 2018

Tech industry giants like Microsoft, Google, and Amazon, as well as smaller companies of all types, are already devoting resources and time to develop AI for the future. This doesn’t mean that human agents will be out of work, since 90% of customers affirm that there needs to be the option to talk to a live agent from the call center.

Contact Center 49

Contact Center Call Center 2001 Download 49

Comm100

OCTOBER 30, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Download Now.

Contact Center 45

Contact Center Management Call Center Download 45

Comm100

FEBRUARY 16, 2018

Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. A Friction-less Experience Will Be Mandatory. Source: Activate.

2018 40

2018 2017 Customer Service Social Media 40

LiveChat

MAY 19, 2017

It’s been proclaimed the king of marketing universe on one day, to be questioned as an efficient marketing strategy on the day after. A very important part of content marketing is that it mixes a couple of marketing strategies into one. When I had a chat with John Hall, the co-founder, and CEO of Influence & Co.

Definition 61

Definition Marketing Social Media 2017 61

LiveChat

AUGUST 29, 2016

Content marketing is the essential marketing strategy and it’s deadly effective if used right. So, if you want to know how to create a proper content marketing strategy , I’m here to help. Step 1: Document your content marketing strategy. For example, we at LiveChat have checked which industries like live chat the most.

Marketing 50

Marketing Social Media Entertainment Fashion 50

ClientSuccess

JUNE 28, 2018

For us at Traede, this has meant changes in regards to our service channels (phone, e-mail and chat), so that we continue to deliver timely and 1st class service but also allowing us to focus on complex tasks without having to jump in and out of it these. What is one customer success principle you try to live by? Question 2.

Customer Success 40

Customer Success Books E-support Blog 40

Comm100

MAY 14, 2018

Let’s explore some employee retention strategies that executives can use and avoid high employee turnover. Things like printing for personal use, traveling on Netflix’s tab, using huge vendor gifts and spending the company’s resources should be done within justifiable limits. So how do you get new staff to stay? Why do Employees Leave?

Feedback 40

Feedback Download Measurement Consulting 40

ChurnZero

MARCH 20, 2020

As Morgan explains , “You might not have a degree in IT or finance, but you need to know how to speak their languages so you can work together to create a unified, customer-centric strategy.” Customer Success software centralizes data from disparate systems like CRM, support, usage, chat, email, NPS, and finance platforms.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

ClientSuccess

APRIL 13, 2017

Is a chat function utilized as a method of support and if so, is someone manning it at all times when the chat is “online”? Is it easy to get to a live person if needed? Are support hours posted, such as 24/7/365 support or 8am – 5pm EDT? Is information updated frequently based on customer feedback and product updates?

Customer Success 41

Customer Success Customers Document Touchpoint 41

Grade.us

AUGUST 26, 2019

Updated 8/26/2019 - 1 new prospecting strategy and updated existing strategies. Strategy #1: Mining forum posts Strategy #2: Pitching businesses with poor review portfolios Strategy #3: Use email advertising as a prospecting tool Strategy #4: Target business groups. Strategy #1: Mining forum posts.

2019 32

2019 Management Entertainment Consulting 32

ClientSuccess

MAY 31, 2018

It’s been neat to see people chat about an industry persona afterward, and some of our best process and feature improvements were kickstarted when Lucidpress team members walked up afterwards with questions. What is one customer success principle you try to live by? Question 7. Want to share your mentor advice? SoapBox Team Shout-Out.

Customer Success 40

Customer Success Books Events Blog 40

Comm100

NOVEMBER 3, 2017

In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. This approach helps when consistency of strategy or voice is a concern. Introduction. This activity is simple.

Social Media 46

Social Media Marketing Customer Service Training Customer Service 46