Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Inbenta

DECEMBER 21, 2023

RESOURCES Webinars Chatbot AI for Enterprise: Secrets to Enhancing Customer Experience While Maintaining Compliance AI is reshaping how businesses engage and communicate with their customers. Webinar recording available in English only. What questions do you have for the speaker?

Webinar 52

Webinar Contact Center Demo Definition 52

Inbenta

OCTOBER 30, 2023

RESOURCES Webinars Chatbot AI for Enterprise: Secrets to Enhancing Customer Experience While Maintaining Compliance AI is reshaping how businesses engage and communicate with their customers. Webinar recording available in English only. What questions do you have for the speaker?

Webinar 52

Webinar Contact Center Demo Definition 52

Gainsight

MARCH 15, 2024

For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. She discusses how the early success of HoneyBook’s online customer community was fueled by efficient resource allocation.

Webinar 52

Webinar Sports Social Media ROI 52

CSM Magazine

MAY 10, 2024

Webinars, step-by-step articles, and vibrant user groups not only bring people together but also ensure they’re squeezing every benefit from your product or service. Digging into why customers leave early and putting resources into ways to keep them around can really boost how many stick with you.

Social Media 52

Social Media Magazine Webinar Touchpoint 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. What’s Next.

Webinar 98

Webinar 2021 Chief Customer Officer B2B 98

Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now. Hello Atlas members!

2023 52

2023 Webinar Events Metrics 52

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

2021 111

2021 Customer Success Webinar Multi-Channel 111

Gainsight

JANUARY 4, 2024

Customer Education is an impactful way to set up a rock-solid foundation for customer outcomes, and Popmenu has embraced this by providing an extensive resource hub for its customers. Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar.

Customer Engagement 52

Customer Engagement Engagement Webinar Customer Journey 52

C3Centricity

MARCH 12, 2024

By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales. HubSpot is a prime example of content marketing done right.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. AuditBoard remains committed to offering scaled resources.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Hosting CS webinars, teleconferences, and seminars. Supporting CS research.

2022 116

2022 Customer Success White Paper Social Media 116

SurveySensum

JANUARY 4, 2024

Action Taken Understanding that customers were eager for accessible and engaging resources, they alerted their marketing team to create webinars and videos for easy knowledge sharing with their customers. Here are some of the feedback shared by the customers.

NPS 52

NPS Webinar Banking Demo 52

SurveySensum

JANUARY 26, 2024

Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Lithium

DECEMBER 5, 2023

Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand Unlocking Insights: Organic vs. Paid vs. Ads : Watch this webinar to understand better the different content types you can report on to help make informed, impactful decisions based on accurate data.

2023 52

2023 Webinar Events Social Media 52

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. To learn more about Inbenta’s powerful customer service tool, join Inbenta for a webinar scheduled for 9 AM ET, Wednesday, February 14.

Interaction 52

Interaction Demo 2023 Webinar 52

ClientSuccess

DECEMBER 19, 2022

This playbook should include tips on how to diagnose problems, define troubleshooting processes, and provide resources that can be used to help solve customer issues. Training & Education Playbook: CSMs need to be able to provide customers with information and resources on a variety of topics, from product features to best practices.

Webinar 72

Webinar Customer Success Blog Customer Journey 72

Gainsight

JULY 31, 2023

Sonos has taken customer support and engagement to new heights by leveraging Gainsight’s Digital Hub to build a comprehensive and centralized community that caters to customers’ self-service needs, consolidates valuable resources, and fosters user engagement. Want to learn more about Sonos’ community strategy?

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

CSM Magazine

APRIL 4, 2024

Brands must offer competitive commission rates that incentivize affiliates to invest time and resources in promoting their products or services. Moreover, the best affiliate programs empower affiliates with the tools and resources needed to succeed in their marketing efforts.

E Commerce 52

E Commerce Marketing E-support Webinar 52

Circular Edge

MARCH 4, 2024

CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students.

Demo 40

Demo Webinar Technology Marketing 40

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.

Webinar 52

Webinar Customer Success 2021 Customers 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

Lithium

APRIL 5, 2022

We send resources specifically for your products every first Tuesday of the month. These videos make reference to a pdf workbook, you can download this from the resources section of this article. Webinars & Events Some event areas are limited to Khoros customers only. Already signed up but not receiving anything?

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

Team Support

JUNE 20, 2023

By providing comprehensive and user-friendly self-service resources , such as knowledge bases, FAQs, and online forums, customer support teams can empower customers to resolve common issues on their own. 70% of customers recently stated they expect businesses to offer self-service options, while 40% say they PREFER it. billion hours annually.

Customer Satisfaction 97

Customer Satisfaction Webinar Culture Interaction 97

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Advocate on behalf of the customer —even if it means making a sacrifice in terms of time, cost, or other resources. You’ll be glad you did!

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Lithium

AUGUST 3, 2021

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Advanced Communities product webinars Watch now. Sign up now Influence our roadmap. Available On Demand. Communities.

2021 52

2021 Webinar Events Download 52

Gainsight

SEPTEMBER 22, 2023

By offering a digital customer academy , you can provide in-market buyers (regardless of their stage of the buying journey) with valuable resources to help them make sense of the product and instill confidence that the post-sale experience will be just as great as the pre-sale one. Thought Leadership Think of any well-established company.

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. We have more information in our Resource Library. The post The Ultimate List of Product Experience Resources for 2023 appeared first on Gainsight Software. Do you like what you’ve read?

2023 52

2023 Roadmap Webinar Metrics 52

CSM Magazine

OCTOBER 25, 2023

This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees. The HR team should include training resources such as online modules, webinars, workshops, and coaching sessions.

Customer Service 52

Customer Service Workshop Customer Service Representative Document 52

SurveySparrow

DECEMBER 8, 2023

This interest may manifest through signing up for a newsletter, downloading a resource, or engaging with your content. The key is to be where your audience is and provide value, positioning your business as a helpful resource. Cost-Effective Resource Allocation Consider it as a savvy allocation of resources.

Social Media 52

Social Media Webinar Customer Centricity Events 52

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

2021 52

2021 Webinar 2020 Blog 52

CX University

MAY 2, 2023

References Online Learning Consortium : The Online Learning Consortium (OLC) is a reputable organization that provides resources, research, and professional development opportunities for educators involved in online learning. They offer a variety of resources related to online learning, including research, webinars, and case studies.

Engagement 52

Engagement Webinar Feedback Government 52

ChurnZero

FEBRUARY 1, 2024

Last week, Emilia D’Anzica from Growth Molecules™ delved into the art of multithreading in her ChurnZero webinar, which you can now watch in full here. Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session. Thank you, Emilia D’Anzica, and everyone who joined this webinar!

Customer Success 52

Customer Success Webinar Sales Customers 52

Clarivate

NOVEMBER 16, 2023

By gleaning insights directly from those on the front lines of research, Clarivate will create ever more effective and relevant research resources. In a forthcoming webinar, we’ll explore the results and provide a unique look at life on the front lines of research. As a network, it’s hard to beat.”

2028 69

2028 Webinar Government Insights 69

Lithium

JULY 7, 2021

Voice of the Employee: The Untapped CX Resource Listening to your coworkers and employees may be the lifeline your customer experience program is looking for. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

2021 52

2021 Roadmap Webinar Leadership 52

Gainsight

NOVEMBER 4, 2022

In recent months, companies have been rallying their resources to apply strategies for digital scale to their business. Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. . Onboarding and training.

Touchpoint 52

Touchpoint Webinar Customer Success Reference 52

Solvvy

SEPTEMBER 7, 2022

>>Watch the replay of the webinar here.<< What tends to surprise support leaders and executives—high-quality customer coverage that’s “always-on” is cost-effective and doesn’t require expensive development resources. >>Watch the replay of the webinar here.<<

Webinar 106

Webinar Customers Customer Expectations Brands 106