SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Do you want to uncover the real issues your employees are facing? Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary.

2024 52

2024 Feedback Demo Social Media 52

ClearAction

JUNE 25, 2023

Lynn Hunsaker Experience Leadership Mastery is a curriculum spanning your C-Suite, Board, executives, experts, experience steering committee, certification candidates, and entire experience management team. Since 2017, the American Customer Satisfaction Index (ACSI) is in a downward trend while profits are stable and increasing.

Leadership 62

Leadership 2008 Touchpoint Employee Experience 62

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. This feature will be ON by default. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

ChurnZero

NOVEMBER 18, 2022

As a Customer Success leader, do you find yourself watering down your budgetary requests? It can be intimidating to ask for what you need, especially in the face of a recession. And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential.

Customer Success 98

Customer Success Webinar Leadership Customers 98

BirdEye

MAY 3, 2023

A lot of time, money, and valuable resources go into designing and executing each campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

SurveySparrow

APRIL 11, 2021

No one likes being sold to. Your best bet is to nurture your leads. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. .

Social Media 98

Social Media Metrics Webinar Demo 98

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative. This blog guides you through the steps needed to close more deals for your car business.

Sales 114

Sales Automotive Advertising Demo 114

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. No matter the stage, be it a start-up or a scaling organization, weaving CS ideology and procedures into your current environment is often met with impediments, and yes, resistance. . A Unique MarketSpace.

Customer Success 95

Customer Success E-support Advertising Sales 95

SurveySparrow

JUNE 19, 2023

No doubt, it’s fantastic, but what if I told you there’s a whole universe of survey software waiting to be explored? Together, we’ll unveil hidden gems and uncover survey tools that not only match SurveyKing but also add a touch of uniqueness to make your survey experience truly extraordinary. Collaborations?

2023 52

2023 NPS Insights Feedback 52

ChurnZero

JULY 9, 2021

Your product or service is not going to be right for everyone. And just because you can sell a customer your solution, doesn’t mean you should. When is it OK to push your selling boundaries? What’s the Cost of Selling to a Bad-Fit Customer? Who Should Define Your ICP? What’s an Ideal Customer Profile?

Customer Success 75

Customer Success Customer Journey Mapping Sales Customers 75

Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. They save you time and money on customer services, while also improving your customer satisfaction levels. Read on to find out why a chatbot is the best solution for your customer interaction needs.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Many companies, particularly in the tech sector, recognize that there needs to be a radical shift in how they approach modern CX.

Sales 99

Sales Employee Experience NPS Banking 99

SurveySparrow

DECEMBER 11, 2020

It’s been a while since the coronavirus has been with us and changed our entire lives. If you’re stuck with your business and not sure how to market your service, then we got your back. If you’re stuck with your business and not sure how to market your service, then we got your back.

Advertising 52

Advertising Social Media 2009 Brands 52

Kustomer

JULY 23, 2019

Two and a half quintillion bytes of data are created each day at current pace, and Gartner predicts there will be more than six connected devices per person as early as 2020. This device proliferation and increase in data results in an overwhelming number of touchpoints that must be tracked and connected to the customer’s buying journey.

Connections 45

Connections Customer Experience Touchpoint Social Media 45

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 106

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! We were involved in building our own little contact center practice. We were involved in getting the brands to build their own, so it was build, design and transfer shop. Martin: Sure.

Contact Center 44

Contact Center Definition Consulting Brands 44

Experience Investigators by 360Connext

MAY 12, 2020

Customer experience, a business discipline late to the business doctrine party, has often been told to sit at the kids’ table and be quiet while the adults chat. Teams are working remotely. Your customers will need more help as they navigate these breakdowns. Here’s How to Build One. Stores are closed.

Contact Center 162

Contact Center Metrics Net Promoter Score Financial 162

BirdEye

MARCH 17, 2023

In the rapidly evolving marketplace of today, running a small business can be an uphill battle due to the multitude of tasks and responsibilities required for success. In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency.

Consulting 98

Consulting Social Media Financial Sales 98

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics.

Metrics 98

Metrics Webinar 2022 ROI 98

Oracle

NOVEMBER 1, 2019

This is a preview of the on-demand webinar, Connected Commerce: The Secret to Winning Against Digital Disruptors. year-over-year decrease in commerce program costs. year-over-year decrease in commerce program costs. Prioritize the quality of key features in your platform. Meixner agrees.

Connections 45

Connections Webinar Innovation Customer Retention 45

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. Slash your reliance on these tactics. had its day. What Changed?

Entertainment 52

Entertainment 2021 Customers Webinar 52

SmartKarrot

JUNE 30, 2021

A good product adoption strategy will enhance your SaaS success. Once a user is aware, you need to develop interest in your product. Once a potential user has enough information, they will evaluate your product as compared to others. They will finally purchase your product. Activate Adopt Adore Advocate. Evaluation.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Gainsight

SEPTEMBER 28, 2020

The expectation to do more with less has companies reallocating and stretching internal resources. However, they shouldn’t be so easily ignored because they can be highly profitable in aggregate. You may find that tech touch or low touch customers have the combined ability to be more profitable than expected in the long term.

Webinar 98

Webinar E-support NPS Customers 98

West Monroe

SEPTEMBER 14, 2022

These investments—in everything from apps to provider portals to automation of mundane processes—also boost member engagement and retention, increase employee satisfaction, reduce costs, and deliver better health outcomes. 7 steps to building a digital healthcare payer organization. Beautify and optimize internal apps.

Healthcare 52

Healthcare Document Insurance Innovation 52

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

ReviewTrackers

AUGUST 6, 2020

We here at ReviewTrackers rolled up our sleeves and sought the opinions and experiences of marketing professionals, asking them about the best and most essential marketing certification programs and courses. Cost: Free. I took it when I was transitioning from advertising to marketing career and found it to be incredibly helpful.

Marketing 114

Marketing Social Media Advertising Workshop 114

Gainsight

MAY 1, 2023

For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO. Regardless of where you start your career in customer success, when the time comes to helm a CS program for the first time, the sheer number of things to address can be daunting.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

Magellan Solutions

JULY 15, 2021

Performance based appointment setting ensures that your agents will only get quality leads for your company. Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. That way, you can determine how much you need to spend for your business to business appointment setting service.

Call Center 40

Call Center B2B Sales Retail 40

Playvox

MARCH 5, 2024

Yet, should they need help with more complex issues, a knowledgeable, responsive agent should be ready to assist. And behind the scenes, how do you ensure your quality management (QM) processes are keeping up? Different channels call for different methods of handling customers, and they can’t be measured the same way across the board.

Contact Center 78

Contact Center Management Omnichannel Interaction 78

Gainsight

MARCH 8, 2022

It was my first true taste of entrepreneurship – of building something from the ground up and putting everything you had into making it a success. Of building and managing budgets and always trying to make things more simple and efficient. To be honest, a lot of what we heard wasn’t always easy to hear: .

2014 98

2014 Customer Success Consulting Webinar 98

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. This strategic approach is the first step toward building a strong, recognizable brand.

Social Media 52

Social Media Advertising Feedback Insights 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Watch it now on-demand along with resources to help you succeed!! Servicing customers during a crisis Help defend your brand during a crisis while improving efficiency.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Magellan Solutions

FEBRUARY 24, 2022

The key to your business’s success is to get good leads. But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them. Cost effective. Empowers your sales team. Expands your business.

Social Media 40

Social Media B2B B2C Sales 40

Kustomer

FEBRUARY 19, 2024

Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Coach your service team strategically.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. We’ve said it before, and we’re willing to bet that we’ll say it for years to come: there’s no better time to be in CS. Paul: We’re going to talk about what is being described as the No.

Customer Success 52

Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. We’ve said it before, and we’re willing to bet that we’ll say it for years to come: there’s no better time to be in CS. Paul: We’re going to talk about what is being described as the No.

Customer Success 52

Customer Success B2B Metrics Sales 52